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Description

This company manufactures consumer products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Procter & Gamble Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Procter & Gamble Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 276 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

276 complaints closed with BBB in last 3 years | 80 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 54
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 17
Problems with Product/Service 197
Total Closed Complaints 276

Customer Reviews Summary Read customer reviews

49 Customer Reviews on The Procter & Gamble Company
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 4
Negative Experience 35
Total Customer Reviews 49

Additional Information

BBB file opened: February 01, 1928 Business started: 08/22/1837 in 0
Type of Entity

Corporation

Business Management
David Taylor, President/CEO
Contact Information
Principal: David Taylor, President/CEO
Business Category

Manufacturers & Producers

Alternate Business Names
P & G Procter & Gamble Procter & Gamble Company Procter & Gamble, Consumer Relations

Customer Review Rating plus BBB Rating Summary

The Procter & Gamble Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1 P&G Plaza

    Cincinnati , OH 45202

  • 1 Procter and Gamble Plaza

    Cincinnati, OH 45202 (800) 742-6253 (800) 764-7483 (800) 937-5688 (513) 983-1100

  • 1 Procter And Gamble Plz # 54

    Cincinnati, OH 45202

  • THIS LOCATION IS NOT BBB ACCREDITED

    1111 e south river st

    appleton, WI 54915

  • One Procter & Gamble Plaza

    Cincinnati, OH 45202

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    1 Gillette Park - 5B

    Boston, MA 02127

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    Prudential Tower Bldg. 42nd Fl.

    Boston, MA 02199

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    17 Eaton Avenue

    Norwich, NY 13815

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    4711 Yonge St.

    North York, ON M2N 6K8

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    P.O. Box 355 Station A

    Toronto, ON M5W 1C5

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    Berkshire Corporate Park

    Bethel, CT 06801

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    Berkshire Corporate Park

    Bethel, CT 06801

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    Route 87
    PO Box 32

    Mehoopany, PA 18629

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    36 Saratoga Blvd

    Devens, MA 01434

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    3405 Meyer Rd

    Fort Wayne, IN 46803

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    3875 Reservoir Rd.

    Lima, OH 45801

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    P.O. Box 1900

    Lima, OH 45802

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    3875 Reservoir Rd.

    Lima, OH 45801

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    P.O. Box 1900

    Lima, OH 45802

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    PO Box 100537

    Atlanta, GA 30384

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    PO Box 100537

    Atlanta, GA 30384

  • 512 Liberty Expy SE

    Albany, GA 31705

  • PO Box 1747

    Albany, GA 31702

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    100 S Swing Road

    Greensboro, NC 27409

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    6200 Bryan Park Rd.

    Browns Summit, NC 27214

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    P.O. Box 18647

    Greensboro, NC 27419

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    4638 E Shelby Drive

    Memphis, TN 38118

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    845 Commerce Dr

    Henderson, NC 27537

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    PO Box 363187

    San Juan, PR 00936

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    21001 Ratfield Rd

    Marengo, IL 60152

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    21001 Ratfield Rd

    Marengo, IL 60152

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    14484 State Highway 177

    Jackson, MO 63755

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    Po Box 400

    Cape Girardeau, MO 63702

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    3464 Mike Padgett Hwy

    Augusta, GA 30906

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    P O Box 1496

    Augusta, GA 30903

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    12221 Merit Dr # 1370

    Dallas, TX 75251

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    PO Box 830768

    Richardson, TX 75083

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    PO Box 740059

    El Paso, TX 88574

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    PO Box 900002

    El Paso, TX 88590

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    PO Box 900276

    El Paso, TX 88590

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    401 W Biddison Street

    Fort Worth, TX 76110

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    PO Box 1837

    Fort Worth, TX 76101

  • 3701 Monroe Hwy

    Pineville, LA 71360

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    407 Lyon St

    San Francisco, CA 94117

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    PO Box 6016 B

    Douglas, AZ 85655

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    P.O. Box 2855

    Sequim, WA 98382

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    P.O. Box 2855

    Sequim, WA 98382

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    18520 Bending Birch Dr

    Chugiak, AK 99567

  • THIS LOCATION IS NOT BBB ACCREDITED

    Po Box 670845

    Chugiak, AK 99567

  • THIS LOCATION IS NOT BBB ACCREDITED

    Po Box 670845

    Chugiak, AK 99567

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: irritated skin so bad that i had to use many cold wash rags.to the face and hands it was for making your skin look younger.but that's not so. it ruined blistered too.i lost sleepless nights.went to a skin doctor and he i had taken pictures before then.he gave me some creme to keep doctoring m y face w

Desired Settlement: i would like 300.00 in my refund. damage done to skin and hands.scars are still there.done with my insurance i had to use doctor visit several visits.cancer could of led in to this.thank god it didnt. i had blisters my face was like blistered.pain and anguish.the p&g consumer care has not sent any thing but the cost of there product.!13.00they me alot more.she said consumer care was looking my case over and i have not heard in 2months.from the person i talked to

Business Response:

Were very sorry about your experience with Olay and hope you’re feeling better. 
 
The safety of the people who use our products is at the foundation of all we do.
We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.  We’ve shared the details you provided with our Safety Team, as we take reports of this nature seriously


Since your satisfaction means a lot to us, we sent a prepaid debit card to refund your purchase after you contacted us.  We also sent a letter on January 21, 2016 requesting additional documentation to allow us to review your request for compensation of out of pocket medical expenses.  Once we receive the requested documentation, it can take 8-12 weeks for a request to be reviewed.  Please know we appreciate your patience and we will notify you by postal mail regarding our decision about your request.

Again, we’re sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11384626, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Brenda Holland

4/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am making this complaint regarding the product that's being sold by Protector & Gamble. I have been using Old Spice Pure Sport High Endurance deodorant & anti-perspirant for years. I just recently started seeing rashes that started to develop now my armpits are burning, itching and burned. I have scars on both armpits, I can't believe that this product has giving me so much pain, and my armpits are burned.

Desired Settlement: I would like the company to remove the product from the stores.

Business Response:

Thanks for reaching out to us.  We’re sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to 10 business days

Again, we’re sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.
 

4/23/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have recently used Procter and Gamble Old Spice " Pure Sport" brand of deodorant. After using the product for 1 week I developed rashes and scabbing under my armpits. This caused me great pain and discomfort for a week plus!

Desired Settlement: I want do be added to the list of other consumers who also have experienced the same side effects. I want to be included in the class action lawsuit that was filed regarding the side effects of rashes and burning to the armpit.

Business Response:

Thanks for reaching out to us.  We’re sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to 10 business days

Again, we’re sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

4/21/2016 Problems with Product/Service
4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: For the past couple months my wife has been noticing a red rash under my armpits. I blamed my t shirts and even our detergent. We have switched everything possible but still continued. Never thought to think about the deodorant that i was using. I been buying the gel form Old spice because it smells good. Never thought that it would affect me in the way it did. Only reason I thought about it was due to recent radio host in my area mentioned it. Then it dawned on me. Very dissatisfied and upset about this whole situation.

Desired Settlement: It is not up to me what needs to be done. Due to recent events and law actions of Mr ****** I believe the company may have already taken enough. I will leave it to the company to see what they decide on the outcome of my complaint and concern as a customer.

Business Response:

Thanks for reaching out to us.  Were sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we're glad to hear you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously. 

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  Were sending a coupon to try a different version and were also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to10 business days

Again, were sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Old Spice Pure Sport Deodorant caused burns & red peeling rashes under arms.

Desired Settlement: Refund of purchase price

Business Response:

Thanks for reaching out to us.  We’re sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  We’re requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card to arrive via postal mail within the next 7 to 10 business days

Again, we’re sorry to hear about your experience. If you have any questions, please give us a call at 1-877-259-0597.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been using Old Spice Pure Sport deodorant and have recently been getting burning feelings under my armpits and it eventually got to the point where I developed very bad rashes to the point where I could not lift my arms up or they could crack and occasionally bleed, I stopped using the product for a few weeks and waited for my armpits to heal and when they did I tried again to maybe see if I was allergic to the deodorant and a few days of using it the rashes formed again. When using I always had a burning feeling in my armpits.

Desired Settlement: To get refunded all of the money I have spent on Old Spice Pure Sport deodorant in the past few months

Business Response:

Thanks for reaching out to us.  We’re sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   We’ve shared the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  We’re sending a coupon to try a different version and we’re also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to 10 business days

Again, we’re sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ***** ****** has suffered severe Rashes from Old spice Deordorant Purchased on 3-5-2016. USESD FROM 3-5 TO 3-17-16.

Desired Settlement: I want a Settlement of 10,000 for the Server problem this product has caused.

Business Response:

Thanks for reaching out to us.  Were sorry to hear about your experience with Old Spice. We know it could not have been pleasant for you and we hope you’re feeling better.

The safety of consumers using our products is at the foundation of all we do.  We go to great lengths to ensure our products are safe, so we appreciate the time you took to let us know what happened.   Were sharing the details you provided with our Safety Team along with the rest of our Old Spice Team, as we take reports of this nature seriously.  In case we need more information, please discontinue use and hold on to your product and packaging for at least 3 weeks.

Your loyalty to Old Spice means so much to us and we hope you’ll consider giving our products another try.  Were sending a coupon to try a different version and were also requesting a Citibank prepaid debit card to help reimburse your recent purchase.  Look for the card and coupon to arrive in separate postal mailings within the next 7 to10 business days

Again, were sorry to hear about your experience. If you have any questions, please give us a call at **************.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

4/21/2016 Advertising/Sales Issues
4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought a blue 10 pad pack of "always SECA PROTECTION TOTAL" from a corner shop in Downtown LA. The pad sticks to underwear like chewing gum. It is VERY messy and difficult to remove. I am very fortunate to be able to expect and purchase better elsewhere. However, I am concerned that this product is being sold in a VERY deprived and poor area where women may not be able to walk into Macys to buy a new set each time they have a period! Not to talk of the homelessness in the area and like poverty of always users in that part of town. It nearly destroyed my underwear and took ages to peel of in bits each time i used it

Desired Settlement: Product batch to be investigated by always and withdrawn. I invariably use always and the product I buy in the UK has never been so poor!! You should not find you're losing money from using a sanitary towel I think. Batch number: FAB/HECHO EN MEXICO FAB 01/16 and 6004 4840 LN 12:59 VAL 01/18 Bar code: 7 790073 034257 Other code: 96996404

Business Response:

Were very sorry you’re finding adhesive residue on your underwear after using Always and understand how frustrating this must be. It may help to know we improved the adhesive for better staying security. Still, it shouldn’t be leaving residue behind and we appreciate your letting us know. 

If you haven’t tried already, please wash your undergarments in a normal wash cycle. This should remove the adhesive. If any adhesive remains, you can pre-treat with a liquid detergent like Tide and launder in the hottest water safe for the fabric. 

Please know we value your longtime loyalty to Always and truly regret you had this experience with the product you purchased while visiting the U.S.  We appreciate your efforts to bring this to our attention and weve shared the information you provided with our Quality Assurance team.  Thank you for getting in touch.

4/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The purchase claim with an address to register and new toothbrush and to claim a coupon with a monetary value. The address given is **********************. This takes me to a site in which ONLY US States are recognized and I live in BC, Canada. The literature is written in both English and French so it was not intended ONLY for US purchasers. I am unable to register the product and more importantly to me, I am unable to collect the coupon that the literature that came with the toothbrush promised. It was for an ADDITIONAL $7 in coupons value.

Desired Settlement: Give me a coupon or tell me how to register the product and collect the coupon. I have had NO SUCCESS at trying to contact these people, either in the USA or Canada, without incurring long distance charges. The small value of the coupon makes incurring phone charges undesirable. It should not be this difficult.

Business Response:

Thanks for your recent purchase of an Oral-B rechargeable toothbrush.  Were sorry to hear of the problem you experienced when you tried to register your new toothbrush on our website. Since you weren’t able to sign up for the $7 coupon  offer, we can certainly understand your frustration.  Your satisfaction means a great deal to us, so we appreciate the time you’ve taken to bring this to our attention.  Please be assured your comments have been shared with the team responsible for this offer.

 

We’d love to try to make this up to you by sending coupons you can use on future purchases of our oral care products.  Please allow 2-3 weeks for delivery by postal mail.

 

If you have any questions, please let us know.  You can reach us by calling **************.  We appreciate your interest in Oral-B products and welcome the opportunity to address your concerns.

3/17/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Tampax claims that it's product is 100% leak free . And, It isn't . I've ruined a pair of jeans as well as several panties this week. And I change the tampon every Hour to hour and half, using super plus Tampa radiant plastic.

Desired Settlement: I would like Tampax to change their guarantee. It is misleading And false And would appreciate a refund for Tampax purchased. As well as compensated for ruined clothing.

Business Response:

We’re very sorry to hear of the leaks you experienced while using Tampax Radiant and understand why this would be frustrating.  Please know we appreciate the time you’ve taken to bring this to our attention and we’ve shared your concerns with the appropriate people within our company.

Our claim that Tampax Radiant is “up to 100% leak-free” is supported with research on women who used our product.  We stand behind the quality of our tampons by offering the Tampax Guarantee. The details for the offer are printed on the box to let women know that if they aren’t satisfied with the performance of Tampax, they can mail the original receipt and UPC within 60 days of purchase for a refund. The offer is for one box and it is limited to one redemption per household or name.

Since you were disappointed with your purchase, we certainly want to help.  We’re sending a Citibank prepaid debit card to refund your purchase.  Separately, we’re sending a coupon you can use at your store for a bottle of Tide to try to remove the stains from your clothing.  Please look for two separate mailings to arrive via postal mail within the next 7-10 business days.

If the stains don’t wash out, please let us know.  We can send materials you can use to submit a damage claim to us. You can reach us by calling **************.  We value your loyalty and appreciate the opportunity to address your concerns.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I have spoken with Proctor and Gamble and they have listened to my problem. And have compensated me for my troubles . They are not changing the Tampax Box or wording however.

Regards,

**** ******

3/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The business sends me numerous e-mails to my established e-mail addresses. In the past, a selection was made to UNSUBSCRIBE from all marketing/promotional e-mails that this company sends to me. However, obviously, this company feels that they are immune to not having to honor this request. In fact, on 3/10/16, I attempted to UNSUBSCRIBE from all e-mails and the company conveniently gives a reply back saying "Oops! sorry...We're sorry for the inconvenience, but there seems to be a technical problem with P&G everyday". Wow, the merchant has no problem sending me blasts of e-mails, but they can't unsubscribe me!!! I will NEVER buy or recommend a Proctor and Gamble product again!

Desired Settlement: Immediately, upon receipt of this complaint, remove all promotion/marketing e-mails to the following e-mail addresses which belong to me: ******************* *************************************

Business Response:

Were sorry you received unwanted email from us. We also regret the frustration you experienced when you tried to unsubscribe through our P&G Everyday website. We understand this is frustrating and want to assure you that your report has been shared with our technical team.

We respect your privacy and weve taken steps to have your personal information removed from our email distribution list.  It can take up to 10 business days to fully process an email opt-out.  We hope youll accept our apology for any inconvenience this may cause you.

If we can be of additional assistance, please let us know.   

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reject the tacky "scripted" response that was cut and pasted into the response to the BBB.  In fact, merchant never outlined that each and every e-mail will be removed from the excessive e-mails in which they send.  Second, merchant needs to be a little more proactive in getting this resolved immediately.  In fact, they claim, please wait at least 10 days! Really! It does not take them 10 days to send people marketing e-mails when consumers register. Get it fixed and resolved at once, without, resorting to responding to the BBB with a cut and pasted response from Microsoft Word.

Regards,

***** *****

3/15/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: All of your products are supposed to have guarantees on them or double my money back no questions asked. Well I am a very angry consumer of Proctor & Gamble because of there quality and failure to successfully fulfill their Guarantees. I am out 221.31 because of there failure to ensure strick quality control on there items. These include dawn dish soap, bounty paper towels, Gillette fusion replacement razor blades, scope mouthwash, prilosec otc, bounce dryer sheets, frebreeze extra strength spray, Swiffer cordless vac + sweeper starter kit, swiffer wet jet mopping kit, swiffer wet jet extra power pad refills, and swiffer wet jet multipurpose cleaner solution with frebreeze, dawn and gain sents. I have purchased all of these products in the past 3 months and have had issues with all of them and I have contacted proctor and gamble at leat 20 times and they won't help me and they keep saying that it's not there problem and if I don't like it use different products. I have been using these products for over 12 years now and I don't want to switch I just want them to do better on the quality and service of there products and honor the warranties and guarantees they put out.

Desired Settlement: I would like you guys to honor your double money back guarantees you have on most of your products and normal refunds on the rest. With is over 400 dollars. And a coupon for a new Swiffer® Sweep + Vac™ Starter Kit because the one I had was broken and did not charge or work at all.

Consumer Response: Items were purchased on 12/9/2015 and 1/8/2016 the razors very broken th paper towels were all torn up the bottle of cleaning solution were not sealed properly the scope bottle was broken and leaking, the swiffer wet jet had a broken spray nozzle and the spray button on the handle didn't work half of the time, the prilosec was missing half of it contents and only had 24 pills not 42 the bounce dryer sheets smelled life gas, the frebreeze spray nozzle didn't work on either can the dawn dish soap was watered down, the swiffer sweeper vac was missing the parts to the vacuum and it didn't charge nor did it work at all and had a crack in it, and the swiffer wet jet mop refills were torn up a didn't work properly and smelled like mold and there was black mold growing in the box.

Business Response:

We want you to be happy with the quality of the P&G products that you receive, so we manufacture and package them under stringent quality control to make sure they reach you in the best possible condition. Were very sorry you received products in this condition over the past three months. Please know we appreciate the time youve taken to bring this to our attention and weve shared your comments with our Quality Assurance Team.

Your satisfaction with the quality of our service is important to us, too. Were sorry you were disappointed with the responses you received when you tried to contact us in the past about your purchases. If you contacted us with a different email address or postal address, please let us know, so we can check into this further. We’ve reviewed our records and were unable to find any contacts prior to your email to us on March 3.

After we received your message on March 3, we sent a prepaid debit card to help compensate for your purchases. In order to consider your request for additional compensation, we will need more information.  Please scan copies of the receipts showing each individual purchase and send them by email to us.  If the receipts are no longer available, you can mail the products to P&G.

An email was sent separately to provide the email address you can use to send the receipts, as well as the postal mailing address you can use to ship the products to us. If you mail the products to P&G, please send them using a delivery service that offers a tracking number. We are not responsible for items lost in the mail. If you include a copy of the guaranteed delivery receipt, we will compensate for the postage. Once these items have been received, we ask that you allow 4 weeks for review of your request.

Again, we are sorry you had this experience.  We value your loyalty through the years and we appreciate the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and I am giving up with this business because they aren't any help nor are they going to help and they just keep on giving me the run around about everything so the company has whay it wants another lost consumer but I will be replaced within the hpur.

Regards,
***** *****

3/12/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: see Attached document

Desired Settlement: see Attached document

Business Response:

We’re sorry Ms. ***** wasn’t pleased with the whitening results she obtained when using Crest Whitestrips and regret her disappointment with the prepaid debit card sent to refund her purchase. Maintaining the satisfaction of our consumers is very important to us, so we appreciate the time you’ve taken to bring this to our attention and the opportunity to address her concerns.

On January 25, 2016 we requested a prepaid Citibank Visa debit card in the amount of $43 to replace her card that expired in November 2014. As a gesture of goodwill, we also sent coupons for P&G oral care products in a separate mailing.

Please note the expiration date is stamped on the front of prepaid debit cards sent to refund purchases of our product. The cards are good for 6 months after the date they are issued.

We trust this provides satisfactory resolution for Ms. *****. If you have any questions, please let us know.

3/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I received the Oral B Professional Braun Deep Sweep Smart Guide Traction 5000 toothbrush for Christmas. When I opened the box I discovered it was used. There was toothpaste and hair all over every piece, along with the pieces were covered with paper towel and the toothbrush heads were missing. I contacted Procter and Gamble. I was told they would send an envelope which I need to return product. I have called several times as well as emailed them. All I get from them is told it is being investigated. I spoke to a manager who was going to call me back and never did. They have stopped responding to my emails. I do not understand why it takes so long. Upon opening the package it is clear that this product was used. It was not returned to a store previously because the original cardboard seal was there. I did not return this to the store because I thought Procter and Gamble would like to know what happened. I was informed that once an investigation is finished and I want a refund I will have to submit my receipt and then a refund will be mailed.

Desired Settlement: I want this matter to done and over with.

Business Response:

We’re very sorry you received an Oral-B toothbrush in this condition and hope you’ll accept our sincere apology for your disappointment with the service you received when you contacted us about this matter.

Please know we share your concern and appreciate your efforts to bring this to our attention. We understand this was upsetting and want to assure you our products are manufactured and packaged under stringent quality control to make sure they reach you in the best possible condition.  The information you provided is valuable to our ongoing efforts to maintain our high standards and you can be sure that it has been reported to the appropriate people within our company.

We received the product you mailed to us and want to thank you for your efforts.  We’re sending a replacement toothbrush and coupons for P&G oral care products.  Please look for the coupons and the toothbrush to arrive in separate mailings within the next 7-10 business days.

Again, we’re sorry you had this experience and regret the inconvenience this has caused you.  If we can be of additional assistance, please let us know.  You can reach us by calling **************.  We value your loyalty to P&G products and welcome the opportunity to address your concerns. 

3/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My purpose in contacting you, is to request your help  in obtaining a response to my correspondence (attached), addressed to Mr. ***** ** ******* the President of the Proctor & Gamble Company Located in your city. I have been waiting for a response actually, since November of 2015. I need the product/s I have identified in my Letter. It involves the component of a P & G electric tooth brush unit. These are not inexpensive items, therefore, I need the replacement parts. Please contact them and help me resolve this issue. Thank you for your attention,

Desired Settlement: Replacement parts

Business Response:

Thank you for letting us know you didn’t receive a reply to your letter requesting assistance with your Oral-B power toothbrush.  Our goal is to offer prompt and courteous service to all who contact us and we are sorry to learn of your experience.  After receiving the note you sent through the Better Business Bureau, we checked our contacts and did not find a prior inquiry from this address.  We’re unable to determine why we haven’t received your initial letter yet and want to offer a sincere apology for any inconvenience this has caused you. Please be assured we’ve shared your comments with the appropriate people within our company. 

We are very sorry you haven’t been able to find replacement brush heads for your toothbrush and understand this is frustrating.  Based on the information you provided, it appears you need the Oral-B Sonic (SR18) brush head.  We wish we had better news, but we discontinued the Oral-B Power Sonic toothbrush in 2014.  We no longer make the Sonic brush heads and our inventory of this product is depleted.  However, you may still be able to purchase the Oral-B Sonic brush heads from online retailers.

Since you’re unable to use the Oral-B brush heads that you recently bought, we’ve requested a Citibank prepaid debit card in the amount of $25 to refund your purchase.  Please look for the card to arrive via postal mail within the next 2-3 weeks. 

In a separate mailing, we are also sending a coupon for $10 off an Oral-B Power toothbrush coupon if you’re interested in replacing your Oral-B Sonic power toothbrush. You may want to consider the Oral-B Vitality or the Pro 1000; they have the same brushing function and are rechargeable.

If we can be of additional assistance with this matter, please let us know.  You can reach us by calling 1-877-259-0597 and leaving a detailed message including your phone number and the time of day that it is best to reach you.  We value your loyalty through the years and appreciate the opportunity to address your concerns. Thank you for your interest in Oral-B products.

2/20/2016 Problems with Product/Service
2/20/2016 Problems with Product/Service
2/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased an electric razor a Braun at Costco Wholesale House. Then  unbeknownst to me I could not return the razor at Costco it had to be sent back to a number that they gave us. This was inside the package when I purchased it, Return Processing Center 4608 Appliance Drive Suite 2 Attention Braun 60 Day MBG BELCAMP MD 21017, that’s the name they gave us and they want the entire package sent back to them including the directions. So, I sent them everything they requested. Instead of sending me a check for my money, they sent me a debit card for $172.17. I told them I didn’t want a debit card, I don’t use debit cards, I prefer a check. So, I argued with them so they sent me to call Citi, the people that issued this debit card. So, I called them and they said that they are going to send me one in about 3 weeks. Now on the instructions, they said that the post would be pre-paid, what it would cost me to send the article back. I took it to UPS and they says that they don’t do that, that I need to pay the postage myself. When they sent me this debit card, $172.17, but my charges were $182.80 that was the cost for the Braun razor and the cost of the postage through UPS. UPS would not accept pre-payment for postage, they wanted their money there (upfront). So, they are trying to satisfy with $172.17 instead of the correct $182.80. 

Desired Settlement: Send me a check for $182.80. When I get the check, they can destroy the debit card, because I am not about to use it. I am sure they can stop payment on it. 

BBB Response:

Dear **** *****

This message is regarding complaint ID ******** submitted to BBB about your business on 2/8/2016 by ******** ****** .  

We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you. 

MESSAGE:

I have received the refund requested in my complaint; therefore I consider this complaint resolved.

*** ******





2/10/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On October 15, 2015, I purchased a Cascade Platinum ActionPac container at Canadian Tire for $18.07. I was not satisfied with the product and submitted a completed Money Back Guarantee claim form, original receipt and original UPC code. I had NEVER submitted any other claim for money back during the present offer or promotion of July 1, 2015 to June 30, 2016 inclusive. Although I was supposed to receive my money back within 6-8 weeks, it is now 3 months and 2 weeks (approx. 14 weeks) since I submitted the form. I contacted ************** and ******* has been generally non-responsive and not cooperative, making up excuses and excuses. He claimed that there was a lifetime limit of one per household; however, this was NOT advertised as such. I had participated in another P&G Cascade rebate offer in the past during the 2014-2015 period that was outside of this promotional period. The limit of one claim per household was for the specific product (Cascade ActionPac) and specific offer period (July 1, 2015 to June 30, 2016).

Desired Settlement: I simply ask the BBB to ask Procter and Gamble/Cascade to honour its advertised money-back guarantee for the present July 1, 2015 to June 30, 2016 period for me and immediately send the money back, as advertised on its money back guarantee form - not ********* verbal additional conditions ("lifetime limit of one") that were not advertised or indicated anywhere on the rebate form. That is, I ask P&G/Cascade to honour the full rebate: purchase price plus first-class postage plus taxes.

Business Response:

Thank you for your recent purchase of Cascade Platinum Action Pacs.  Were sorry you werent pleased with the product you received.  Please know we regret the frustration you experienced with your submission for the Cascade Money Back Guarantee and appreciate your efforts to bring this to our attention. 

Your satisfaction is important to us, so we asked our Promotions Team to look into your submission.  As a gesture of goodwill, we are sending a Citibank prepaid debit card to refund your purchase.  Please allow 2-3 weeks for delivery by postal mail.

If you have any questions, please let us know.  You can reach us by calling ************** and leaving a detailed message.  We value your loyalty to P&G products and welcome the opportunity to be of assistance to you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 


In addition, yesterday I received an email from the business (***** of Consumer Care at Procter & Gamble/Cascade) indicating that they will now mail me a refund gift card (allowing 2-3 weeks for delivery), essentially honouring their advertised money back guarantee.

Many thanks to your BBB for contacting this company on my behalf.
Regards,

******* *****

2/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used the Swiffer wet wipes and my cat was in the bedroom when I was wiping the wood floors down with the wipes and then the next morning I had to take him into the Veterinary office due an emergency. He was not eating and got very ill from licking the chemicals that are from the Swiffer wet wipes. The product does not state in a visible area that the average consumers eyes can see that the product needs to be completely dry before the animals go on the floor. I am looking to be reimbursed for the cost of the Veterinary bill due to the product and Proctor and Gambles labeling on the product.

Desired Settlement: Refund of the vet bill which is about $1000.00

Business Response:

We’re very sorry to hear of your cat’s illness.  Many of us at P&G are pet owners and we know how important their health and well-being are to the families who love them.

Please know we take your report seriously and we understand your concern.  We realize you want safe products to use in your home, just as we do, too.  We’d like to assure you that when used as directed, Swiffer Wet Mopping Cloths are safe to use around pets. The safety of Swiffer products has been confirmed not only in our tests, but by independent scientists and other organizations.

The key ingredients in the cleaning solution are water-soluble cleaning agents and perfume. These ingredients have been tried and tested and are common in cleaning products across the industry.  The solution is designed to dry fast once the surface is cleaned.  The directions advise to wipe the floor with the cloth and allow the floor to dry.

Like any household cleaning product, proper use and storage can help prevent accidental exposure by children, adults and pets.  The label includes a statement to keep the product out of the reach of children and pets to avoid accidental ingestion.
 
If you (or your vet) have specific questions regarding your cat’s health, please contact the ASPCA at **************. They have a trained staff of veterinary toxicologists, available 24/7, and their background is more appropriate for this situation. If you call, please mention to the ASPCA representative that you’ve spoke with us and provide the case number we shared by email, so you won’t be charged for the call.
 
While we are sorry to hear of your cat’s illness, we’re unable to pay for veterinary bills.  If you would like to speak with us further, please call us toll-free at **************, and leave a message with your name and phone number and the time of day it’s best for you to receive a call between 9am and 5pm EST, Monday through Friday.

Thanks for reaching out to us. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *******

 

I am not a charity !!  This case happened because the product label does not state you have to wait until the floor is 100% dry as if the animal ingests the wet Swiffer wipes it can cause health issues which in my cats case it DID !!!

I need to be compensated to some degree for this incident,  I am not a charity case asing for free veterinary care -- this could have caused my cat to die,

He was put on oxygen as he was that negatively impacted by the inc9dent and was vomiting numerous times,  Sending me coupons is not what I want nor do I use your companies product's after this incident.

 

Thank you and I want to get this resolved.

 

 

 

 

Business Response:

We’re sorry you’re disappointed with our response.  Please know we appreciate the time you took to get back in touch with us and we’re glad to hear your cat is feeling better. 

We understand your cat’s well-being is important to you and want to assure you Swiffer products have been extensively evaluated for safety.  Swiffer products have been safely used in millions of homes, many with pets, for more than 15 years. Independent veterinarians and scientists evaluated Swiffer Wet Cloths and found them safe when used as directed.

As mentioned previously, the key ingredients in the cleaning solution are water-soluble cleaning agents and perfume. These ingredients have been tried and tested and are common in cleaning products across the industry.  The solution is designed to dry fast once the surface is cleaned.  The directions advise to wipe the floor with the cloth and allow the floor to dry only because wet floors can be slippery. 

We can assure you that Swiffer products do not contain cleaning agents in large enough quantities to be a serious hazard to pets. Your pet will be fine if it licks its paws after walking on a newly wet floor mopped with Swiffer products. Swiffer’s cleaning ingredients are not expected to cause more than minor, temporary irritation to sensitive skin or the mouth.  You may offer water or milk to help remove the soap or perfume taste from your pet’s mouth.

We’ve reviewed your veterinarian’s medical notes that you sent to us by postal mail and see that your cat was diagnosed with pancreatitis. The information from your vet also states “Pancreatitis (inflammation of the pancreas) is a relatively common disease in cats, but unfortunately the cause is not well understood. Cats with pancreatitis often have clinical signs of vomiting, lethargy, reduced appetite, hiding behavior, and abdominal pain.”
 
Please know we regret your disappointment with our response and offer to send a refund and P&G product coupons; however, we are unable to pay for your veterinary bills.  If you would like to speak with us further, please call us toll-free at **************, and leave a message with your name and phone number and the time of day it’s best for you to receive a call between 9am and 5pm EST, Monday through Friday.

2/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 12 oz bottles of Pantene Smooth and Sleek conditioner ($4.99 for each, PLUS tax) this past weekend. The bottles are only a little more than half full. I have pictures that I sent on your facebook page and in an email to your company. I called your customer service but was on hold for over 20 minutes.

Desired Settlement: I would like the company to replace my products or refund the purchase price and to ensure that product quality controls are in place. I saw that others were complaining about this as well when I searched online.

Business Response:

Thanks for getting in touch with us about your recent purchase of Pantene conditioner.  Please know we value your loyalty and we’re sorry you received bottles that don’t appear to contain the appropriate amount. We appreciate your efforts to bring this to our attention and hope you’ll accept our sincere apology for your experience when you tried to call.  

We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it.  It may be helpful to know that we fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. 

With that said, we do leave a bit of empty space at the top of each bottle.  Industry standards require all shampoo and conditioner bottles leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport. 

Your satisfaction means a great deal to us, so we’re sending two coupons to help compensate for your purchase. Please look for the coupons to arrive via postal mail with the next 7-10 business days. If we can be of additional assistance, please let us know.

Business Response:

Thanks for providing a photo of your Pantene conditioner bottles.  Please know we’re sorry you’re disappointed with your recent purchase.  We understand your concern and want to assure you we follow strict quality and industry standards in production of all our products. 

We appreciate your efforts to help us see your bottles and the production codes that you provided by phone.  The codes have been shared with our Quality Assurance Team, which will enable them to complete a review of the appropriate quality records associated with the product. Your satisfaction means a great deal to us, and we would like to quickly resolve any potential issues with our products.

If you have additional questions, we encourage us to give us a call at **************.  We value your loyalty and appreciate the time you’ve taken to bring this to our attention.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ****

2/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Procter & Gamble sponsors a rewards program for the Pampers company; through this program, an individual earns points for entering codes found on diapers, handy wipes etc. On the rewards website, their is a link to the terms and conditions of this rewards program, which states that not only will the program end at midnight on 12/31/2015, but also that if this were to change, there would be conspicuous notice to the consumer that the program had changed. My wife and I had accrued several thousand points in rewards, and as it neared the end of 2015, we kept our eyes open for any notification that the rewards program was going to be extended into 2016; no notice was received or posted on the Pampers website, so we assumed the program was ending and cashed in our thousands of points. After the year end, we purchased more diapers and noticed new codes on the packaging which indicated the program was extending into 2016. I checked the website again and went back to the terms and conditions; even post 2016, the website still states the program ends in 2015 and conspicuous notice will be given if the program were to extend. As a result of this, my wife and I used all of our points (we concede that we received products in exchange for the points; however, we would not have used our points had we known that the program was going to extend into 2016). I contacted the rewards customer service and spoke with a representative that agreed to put 1,000 points back in our account. I stated that I felt this was unacceptable as we had many more points than this, but was told that this was all they could do. The excerpt in question from the terms and conditions contract is as follows (this is posted as of today, 1/20/2016): 7. Expiration of Rewards Points. Rewards Points shall be maintained in the member's account until they are redeemed for a reward or until they expire not later than 11:50:50 p.m. EST on December 31, 2015. Notwithstanding the foregoing, P&G retains the right to cancel any Member’s Rewards Account and accumulated Rewards Points in the event of inactivity for six (6) consecutive months. No extensions, cash refunds or other exchanges will be allowed for expired Rewards Points. 8. Modification To, Termination or Extension of Loyalty Program Terms. (a) Modification to Terms: Membership in the Loyalty Program is offered at the discretion of P&G and P&G reserves in its sole discretion the right to modify the Terms, Rewards Points redemption values, benefits, reward levels, conditions of participation, rules for issuing, redeeming, retaining, using, or forfeiting Rewards Points and rewards and their respective duration or timing, or any other aspect of the Loyalty Program, in whole or in part, at any time, with or without notice, even though such changes may affect the redemption value of the points already accumulated. P&G will give reasonable advance notice of any modification of the Terms hereof which may adversely impact your Rewards Account. Members understand that the most recent version of the Terms will be located at the Loyalty Program website. A Member's continued use of the Loyalty Program following the posting on the Loyalty Program website of conspicuous notice of any modification will indicate Member's acceptance of any modification to the Terms hereof. Any Member may object to the modification to the Loyalty Program and/or its Terms by no longer participating.

Desired Settlement: Given that the Terms and Conditions contract lead us to believe it was necessary to cash in all of our rewards points when it was not, in fact necessary (since the company planned on extended the program into the 2016 year), I would like all of my previous rewards points credited back to account as well as to receive reasonably compensatory rewards points for the diapers and wipes for which codes we did not enter between the end of 2015 and now since we were under the impression the program was ending.

Business Response:

We value your family’s loyalty to our baby care products and thank you for participating in the Pampers Rewards Program.  Please know we understand your concern about the communication for the deadline for using your points and appreciate your efforts to bring this to our attention.  We’re sorry for the confusion and inconvenience this caused you.

Your satisfaction means a great deal to us, so we’ve followed up separately regarding your request to have your previous points credited to your account.  We’ve also updated the Terms & Conditions on our website to show the program was extended to December 31, 2016.  And we’re reviewing our processes to try to reduce any confusing communication about program deadlines in the future.

We hope the steps we’ve taken help to reassure you of our commitment to your satisfaction and that your family will continue to be part of the Pampers Rewards Program.  If we can be of additional assistance, please let us know.  You can reach us by calling **************.  Thank you again for getting in touch.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** ********

1/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Procter & Gamble put me on a secret list of people who are not allowed to buy NyQuil D, or even know it still exists. How do I know? Well, I made some jokes about the product on social media a few hours before I tried to buy it. Suddenly, the first seven pharmacies I called (from a phone that had connected to the same IP address from where I made the jokes) denied having it, three of which going so far as to deny its existence and insist I must be mistaken. The eighth pharmacy had some of the generic stuff, and I said I'd come down and buy a bottle or two. They did not correct me, and when I got there, they only had one bottle. Indicating that the pharmacist recognised the mistake, but couldn't refuse the sale because that would require admitting the secret list existed, so they just changed the amount they had in stock. I Emailed P&G's Vicks department, and they returned my Email two days later claiming that they had discontinued the only product they ever made that turned a profit, thinking I'm some sort of idiot. I then called Vicks, and they just hung up on me the moment they recognised who I was. I called back repeatedly, but they knew my voice and hung up on me immediately. This is not behaviour of someone who is not engaged in a secret conspiracy.

Desired Settlement: I want P&G's Vicks department to publicly admit the secret list, apologise for it, and remove all the names on it, including my own. Anything else they wish to do is just gravy, but this part is required. It has to be publicly. I need to be exonerated to those who think I'm paranoid for talking about this secret list.

Business Response:

Thanks for getting in touch with us about Vicks NyQuil D. Were sorry you were disappointed with our response to your email and regret the experience you reported when you tried to reach us by phone.  Your satisfaction means a great deal to us, so we appreciate your efforts to bring this to our attention and hope you’ll accept our sincere apology. Please know your comments are important to us and they have been shared with the appropriate management.

In March 2014, Vicks NyQuil D with Pseudphedrine was discontinued.  We no longer make this product but realize it’s very frustrating when a company stops producing one of your favorite products. Decisions to discontinue products and decisions to introduce new ones are thought out very carefully.  Consumer purchasing patterns as well as ongoing consumer research are always big considerations when making any such changes.

We understand loyal consumers like yourself will be disappointed that one of their favorite products is no longer available and we are very sorry to have disappointed you.  Since we no longer make NyQuil D, we hope youll consider trying one of our current Vicks products with the coupon were sending to the address you provided.  Please allow 7-10 business days for delivery by postal mail.  Thank you again for contacting us.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't honestly believe Vicks discontinued their most popular product, and only financially successful product. That makes zero business sense. If this were true, P&G would have dropped them the moment they did it to reduce the liability. They are lying to me because of some secret reason they don't want to sell it to me. They think I'm an idiot, as they continue to tell
me the same lies after I've already disproven them. I'm now calling for a boycott against P&G until either Vicks agrees to sell me NyQuil D, or P&G drops Vicks as a daughter company, whichever comes first.

Regards,

***** ******

1/23/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Not receiving all items in the order

Desired Settlement: Delivery of order or provide a return label

Business Response:

Thank you for your recent order.  We appreciate your interest in SK-II and understand your disappointment that you didn’t receive one of the promotional bonus items that you requested. 

Our SK-II promotional offers are good while supplies last.  Due to the popularity of our recent promotion, our inventory of the SK-II Facial Treatment Essence bonus item was depleted.  As a gesture of goodwill, we’re sending one of our other bonus items as a replacement. 

If you have any questions, please let us know. You can reach us by calling ************** or by sending an email to customerservice@shop.sk-ii.com .  Thank you again for your interest in SK-II. 

1/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This website oralb.com is engaging in fraud. It says if you register your new electric brush you will get a code for 10 percent off. I did so, but when I put in the code it says code is not valid. That is fraud. I wants my email so it can spam me, sell my email all over the place so I will get spam out of my head, then to add insult to injury, they don't even honor the damn code THEY provide. They do this in hopes people will just give up. But I want my email removed and if I get one email from these people or their affiliates I want to file another complaint and sue. It is a violation of privacy, as well.

Desired Settlement: They can reimburse me the $89.99 I paid for this oral B pro health electric brush (replacing one that died to boot) and remove my name from their email list and from the lists of all their affiliates.

Business Response:

Thanks for your recent purchase of an Oral-B rechargeable toothbrush.  We value your loyalty through the years and hope youll enjoy using your new toothbrush.

Were sorry you had a problem with our offer for an instant coupon and a $7 coupon for Oral-B Replacement Brush Heads when you tried to register your new toothbrush on our website.  We understand your frustration and appreciate the additional information you provided by phone to help us gain a better understanding of your experience.  Although were unable to determine why your code didnt work, we want to assure we take reports of this nature seriously and have shared your feedback with the team responsible for this offer.

As a gesture of goodwill, were sending a prepaid debit card you can use to purchase Oral-B replacement brush heads. Look for your card to arrive by postal mail within the next 2-3 weeks. 

With regard to your concern about your email address, please know we respect your privacy. Weve requested that your information be removed from our mailing list.  Its important to know that it can take up to 10 working days to process a removal request.  Due to printing and mailing schedules, were unable to stop postal mailing which may be in progress.

If you have any questions, please let us know.  You can reach us by calling **************. We welcome the opportunity to be of assistance to you.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ******

1/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted the Proctor & Gamble Consumer Relations Dept . I had made several inquiries regarding their coupon ads cents off ads are amounts from 30 years ago and the fact that they never offer any incentive coupons to customers in the supermarket unlike their competitors. ( Georgia Pacific and Kimberly Clark Corps. ) I think I deserve an explanation as to why such a large company offers little to the consumer yet they want you to buy their products. They gave me no satisfactory answer. I have a list of P & G products which I plan on boycotting buying in the future . ****** ********

Business Response:

We’re sorry you’re disappointed with the value of the coupons you found in the P&G brandSAVER insert and we appreciate the time you’ve taken to let us know how you feel.  We have different types of coupons and hope you’ll find those offered in the future more appealing.

If you haven’t already done so, we hope you'll check out the “Coupons & Offers” section on www.pgeveryday.com  In this section, you’ll find a variety of printable coupons, a feature to add coupons to retailer Shopper Cards, as well as information about where to find P&G coupons in local papers. Offers change regularly, so you may want to check back often.

Please know we value your loyalty through the years and your satisfaction means a great deal to us.   We’re always looking for ways to better meet the needs of our consumers and you can be sure that your comments have been shared with our P&G brandSAVER team.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** ********

12/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered a $200+ gift for my husband's 20th year law school graduate anniversary on November 30th, 2015. The Art of Shaving processed my credit card payment but still hadn't shipped my order by the 11th of December ( I needed the gift yesterday). I contacted the only (800) 493-2212 number provided on The Art of Shaving's website and after being prompted to "press 1" and being placed on hold for several minutes I was transferred to a recording that stated "this number does not have voicemail" and was disconnected. I recalled and pressed 2 when prompted and after being placed on hold again a customer service representative named Carlene (unsure of spelling) answered and explained that she was unable to help me but would be happy to transfer me back to press 1. When I explained in detail that pressing 1 does not answer or even permit a voicemail Carlene again offered to transfer me back to press 1, which she did and again ... hold, no voice mail, disconnect, repeat. Buyers BEWARE! I'm not sure I'll even get this purchase in time for Christmas! Product_Or_Service: Razor

Desired Settlement: DesiredSettlementID: Refund Immediate refund of total charges credited back to credit card requested.

Business Response:

We appreciate your interest in The Art of Shaving products and we’re very sorry to learn of the problem you experienced with your order.  Since you hoped your gift would arrive in time for the anniversary of your husband’s graduation, we certainly understand your frustration. Please know we regret your disappointment with the service you received when you called for assistance.  Your feedback is important to our ongoing efforts to maintain our high standards, and you can be sure that your comments have been shared with the appropriate people within our company.

Since you didn’t receive the order you placed November 30th, we cancelled it so you would not be charged.  We appreciate your willingness to place a new order and hope you’ve received it by now.  We also hope you’ll accept our sincere apology for any inconvenience this has caused you.  As a gesture of goodwill, and we’ve sent a $25 gift card.

If we can be of additional assistance with this matter, please let us know.  You can reach us by calling **************.  We value your loyalty to The Art of Shaving and welcome the opportunity to address your concerns. Thank you for getting in touch.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *** *****

12/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Returned unworking product (still under warranty). No contact by company. I called them today. They are back ordered. I requested my money back since I am without an electric toothbrush and want to buy the competitor. Their reply...use a manual brush till our inventory comes back. I contacted them 11/2/15.

Desired Settlement: Full refund so I can either re-buy the product (where there is actual inventory) or buy the competitor. I should not be spending $100+ to "use a manual brush" till they figure this out.

Business Response:

We're sorry to hear of the problem you reported with your Oral-B rechargeable toothbrush and regret your disappointment with the service you received when you contacted us for assistance.  Hearing from you and other consumers helps us toward our goal of delivering top quality products and services worldwide.  Please be assured your comments have been shared with the appropriate people in our company.

Your satisfaction means a great deal to us, so we’re sending a prepaid debit card to refund your purchase.  Please look for the card to arrive by postal mail within the next 2-3 weeks.  If you need to contact us again about this, please call 1-877-259-0597 and leave a detailed message.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  If this does not come to pass in 3 weeks, I will contact you
again.  I appreciate the time and effort. 

Regards,

*** ******

12/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Two visits ago, my dentist urged me to use a multi-protection mouth wash every time I brushed my teeth, so I started using Crest Pro-Health with my daily brushing routine. After several months of use, I noticed my teeth starting to blacken on the edges. By the time I went back to the dentist for my next check-up, my teeth looked like piano keys. I couldn't understand why this was happening. I brush, floss and use mouth wash religiously. The dental assistant, upon seeing the stain on my teeth, immediately asked if I was using Crest Pro-Health mouthwash. When I answered yes, she told me that it was the mouthwash that was blackening my teeth. She said she had seen the same results in 7 or 8 other patients over the years. I then had to endure a painful session of intense drilling and scraping with metal picks to get the black stain off my teeth. The dental assistant told me that the makers of Crest Pro-Heath were well aware of the defect of this product, but did nothing to fix it.

Desired Settlement: Procter & Gamble needs to find out what is in Crest Pro-Wash that's blackening the teeth of some of its users and either stop using it or find a suitable substitute for it. No one else should have to go through the painful process of removing the black stain caused by this product for no good reason.

Business Response:

We’re very sorry to hear of your experience while using Crest Pro-Health Rinse and appreciate your efforts to bring this to our attention. Please be assured we care deeply about the safety of our products and the people who use them. We conducted comprehensive studies on Crest Pro-Health Rinse to prove its safety and effectiveness; and we maintain an ongoing safety monitoring program to assure the highest standards of safety and quality.

Like all mouthwashes that effectively fight plaque and gingivitis, theses rinses can contribute to temporary, surface-level brown tooth discoloration. Some versions of Pro-Health Rinse contain cetylpyridinium chloride (CPC), an ingredient that not only helps to fight plaque and gingivitis but also kills bacteria in the mouth. After it kills germs in your mouth, those dead germs can collect on the tooth surface and create the appearance of brown stains -- especially in hard-to-brush areas -- for a small percentage of people who use the product. Some people are more likely to experience this if they develop a lot of tartar on their teeth, smoke, or drink colored beverages like coffee, tea, or red wine. We understand this is frustrating but want to assure you the discoloration is reversible and largely preventable. To help remove and prevent the discoloration, we recommend a tartar-control/whitening toothpaste, a power toothbrush, and flossing. Any remaining stains can be removed with dental cleaning.

To help us gain a better understanding of your experience, we’re following up by postal mail. Please complete the questionnaire enclosed with our letter and return it to us using the postage paid mailing label provided. We would be happy to consider your request for reimbursement for out of pocket medical expenses related to your report, if you include copies of the requested documentation when returning the completed questionnaire. Once we receive all of the requested items, we ask that you allow 8 weeks for review of your request.

If you have any questions, you can reach us by calling ************** and leaving a message. We value your loyalty to Crest products and welcome the opportunity to address your concerns. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Proctor & Gamble obviously knew there was a problem with the active ingredient in its Pro-Health mouthwash. Having a disclaimer to that effect on the bottle label-- one that requires a magnifying glass to read-- isn't good enough.

I don't smoke, seldom drink alcohol, and consume much less coffee or tea than the average American.

I seek no remuneration of any kind. All I ask is that P&G make its CPC disclaimer big enough to actually be read by shoppers looking at the label. I have since switched to ACT Restore mouthwash and have had no further problems.


Regards,

**** ******

12/3/2015 Advertising/Sales Issues
11/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a long time purchaser of Proctor and Gamble products, to include Old Spice. I tried to contact customer service, but did not want to post on Facebook. We purchased two deodorant sticks at Wal Mart a while back. I started using one of the products two weeks ago and within one day started having discomfort in my right armpit. I didn't associate the problem with the deodorant for two or three days, but it became extremely irritating, to the point that I was ready to schedule a doctor's visit. It felt like a chemical burn. I stopped using the product and within two days the pain went away. I tried the product once again this morning, and within ten minutes, the burning sensation came back. I showered again, cleaning the deodorant away, used a different deodorant and once again, the pain went away. I am disposing of all of the deodorants. The product is Old Spice Denali Anti-perspirant and deodorant. I have been using deodorants and other grooming products for over 30 years and have never had an issue.

Desired Settlement: Once again, I would have been happy contacting the company directly, just didn't want to mess with social media. I would like the company to note my issues with the product in case there are other complaints regarding the same issue. As I said, I am not one who usually has issues with products. I would not be opposed to a gift card or coupons for other products, but really just wanted to make the issue known. Please let the company know that my son and I have several other Old Spice products at home and will continue to purchased them. Thanks.

Business Response:

We are sorry to hear of your experience with Old Spice Denali antiperspirant/deodorant and appreciate your letting us know. Be assured your comments have been shared with our Health & Safety Team. 
 
Please know we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously. We ask that you save any remaining unused product for 2 to 3 weeks in the event we need to retrieve it.
 

Since your satisfaction means a great deal to us, we’ve requested a Citibank prepaid debit card in the amount of $7.00 to refund your purchase.  Please allow 2-3 weeks for delivery in your postal mail.
 

If you need to reach us in the future, it may be helpful to know you can send a message using the Contact Us link on oldspice.com or you can give us a call at the toll free number printed on the product label. 

                        
Again, we are sorry to hear of your experience.  If we can be of additional assistance with this matter, please let us know.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

11/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Tide sport detergent ruined many articles of clothing that we washed in it. It left large blue spots in more than one load of clothes. The blue will not come out. It's going to be very costly to replace to many articles of clothing. I'm very unhappy that such an inferior product is even offered.

Desired Settlement: I want the stains professionally removed or the clothing replaced.

Business Response:

We’re sorry you’re disappointed with the way your clothing looks after washing it with Tide. We appreciate the time you’ve taken to let us know about the blue spots you noticed on some of your garments and welcome the opportunity to address your concerns.
 
We’d like to assure you that all of the ingredients in our detergents have been extensively tested to make sure they're safe for washable fabrics. However, certain types of materials and fabric finishes will stain if they come into direct contact with a colored detergent. Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry products. Since the dyes in our products dissolve in water, any spots that are the result of direct contact with wet fabric can be removed by rewashing in the hottest water safe for the fabric and the recommended amount of detergent. Stubborn stains may need more than one rewashing to completely remove.
 
If rewashing doesn't remove the stains, please let us know and we will send material you can use to submit a claim to Tide.  Be sure to hold onto the Tide detergent you were using and the stained clothing, as you will need to send the product and garments when submitting a claim.  In the meantime, because your satisfaction means a great deal to us, we’re sending coupons to help compensate for your purchase of Tide. Please allow 2-3 weeks for delivery by postal mail.

Again, we are sorry you had this experience.  If we can be of additional assistance, you can reach us by calling ************** and leaving a message. We appreciate your interest in Tide and hope this information is helpful to you

10/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered from the Sk-II website, but when I got my package on 10/9/2015, I didn't see one of the items that I purchased. I called the website immediately to tell them that they had forgotten one of the items that I ordered, and the customer service agent told me that a "case" would be opened and submitted about my situation, but I never heard back from them, and now today is 10/22/2015.

Desired Settlement: I'd like a refund for the item that I never got because I do not trust this website because of what has happened.

Business Response:

Please know we appreciate your interest in SK-II products and were very sorry one of the items you ordered wasnt included in the package delivered October 9th.  We understand your frustration and hope youll accept our sincere apology for your disappointment with the service you received when you called for assistance.  We appreciate the time youve taken to bring this to our attention and welcome the opportunity to address your concerns.

When we received your message, we contacted our fulfimment team and asked them to look into this for you.  After our representative reached out to you on October 26, a credit for the full amount of the missing item was issued.  The credit should be reflected within 3-5 business days.

Again, were sorry you had this experience. If we can be of additional assistance with this matter, please let us know. You can reach us by calling ************** and leaving a message.  Thank you for getting in touch.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has given me a refund for the product that I never received.

Regards,

*** ****

10/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: False advertisement of items on their rewards points. Ordered an item 2 months ago. Was told that everything would ship on time, since then have received 3-4 different ship dates and finally this week was told they have no idea when the item will ship. Ordered early August and it is now October. I had been told they were so far behind, the item was taken offline due to stock issues. Item is still on their website as of today. No one can provide answers or will call back. Have since stopped purchasing their items and will not buy any other items until issue is corrected.

Desired Settlement: Take the item that is "out of stock" off the website. I would like an exact shipping date and my item.

Business Response:

Please know we appreciate your interest in our Pampers Rewards Program and we hope you’ll accept our sincere apology for the delay in receiving the item you ordered. Most non-digital items such as toys or gift cards typically arrive within 4-6 weeks; however, the item you selected was on back order.  We checked our records and learned your order was delivered on October 8, 2015 and we’re glad to hear you received it.


We’re very sorry for any inconvenience this may have caused you and want to assure you that we’ve shared your suggestions and concerns with our Pampers Rewards Team. As a gesture of goodwill, we’re sending Pampers coupons which you can expect to receive by postal mail within the next 2-3 weeks.  If we can be of additional assistance, please let us know. 

10/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Bought it when it 1st came out. I have very light hair, and looked forward to being a "Luxe Lavender." my hair turned red, in spots, and I had to cut it off, it was so hideous. I lost 14 inches of hair. I then read that it was being pulled from the store shelves', not sure why. I got fuming mad when after it was pulled, it turned up in the discount stores-For Sale!!! [Was NOT suppose to be sold.} I wrote VS a nasty letter, and, oh, about 4 months' later, Procter and Gamble sent me a check, for $9.99. I paid more then that, lost my hair, and the "pulled" product was still being sold!!! WTF? I mean, is VS starving? I live in a small, hick town, where every Mexican chick is a "stylist. I needed my personal hair hack job straightened, and it is the worst-EVER. I live in baseball hats'. I thought the BBB took care of there greedy company's. Denise 'the dutch boy haircut" Mcdivitt.

Desired Settlement: Pull their products', and GET RID OF THEM!!! Pay to fix every bodies' hair-return it to what had been "normal"- and sue them for, AGAIN, false advertising.

Business Response:

We are sorry to hear of the experience you reported and appreciate the opportunity to address your concerns about Vidal Sassoon Pro Series Permanent Hair Color.

Please know our hair coloring products are thoroughly evaluated to make sure they are safe when used as directed.  We would also like to assure you that we have not discontinued Vidal Sassoon Pro Series London Luxe Deep Velvet Violet 3VR, which is the product you reported using when you contacted us by email on April 2, 2015. It’s still available on line and in stores; however, it is possible stores in your area choose not to carry this shade. 

After we received your email in which you described your color fading, we replied the next day (April 3) to let you know that hair is very individual and there are many variables to consider when it comes to color fading. Things like porosity, previous color and even timing can determine how long your color will last. To learn more about your experience we invited you to call our toll free number so that we could speak with you directly to offer assistance. 

In response to your request for a refund, we let you know a Citibank prepaid debit card in the amount of $9.99 would be sent via postal mail.  We’ve confirmed with Citi that the card was spent, but we could not find any additional telephone calls, letter or emails from you about this matter.

It’s important to know that our product instructions state: Before you Color: Do the Strand Test.  A strand test shows how the product will "take" based on the current color and condition of the hair.  If a strand test shows the hair turning any unacceptable result our product instructions ask consumers to call our toll-free number before coloring.  Also, our instructions state: “Before you color - If you are going more than two shades lighter or darker than your current color, going dramatically red or if you have bleached, double processed or highlighted hair, call our Expert Color Consultants at 1-877-286-7163.” 

While we’re sympathetic to the hair issues you reported, at this point, we can only reimburse for the product itself.   If you’d like us to consider any further compensation, we ask that you provide additional documentation/ information which would allow us to review your claim. 

We’re following up by postal mail with a “Record For Salon Services” form that must be filled out by your hairdresser.  Please return the completed form along with salon receipts using the business reply envelope provided with our letter dated September 30, 2015We also request that you provide before and after pictures detailing the results you described.  Any salon receipts or hairdresser statements should include complete names and phone numbers for verification purposes, and the salon should also state the products and procedures used.  Please be assured your claim will be fully and fairly evaluated once we receive the requested documentation. 

Consumer Response: As I have said before, I did not take before or after photos', of all my hair I had to cut off. Also, my sister is a "hair-cut/coloring Master", so, I know what I'm doing. ALSO, THEY still have not read all of the so, so many likewise complaints', at their own website. It was not until 2 WEEKS later, I saw Wal-Mart, K-Mart, pulling  that color off the shelves'.  I thought well, at least they know they have a serious problem. THEN, I started seeing the SAME color at the discount dollar stores!!They, Proctor and Gamble, then had the total disrespect to send me "Pampers' baby Diaper coupons', in the mail-yesterday. I will never take a picture of myself till I look like a girl again. I do NOT appreciate me, the consumer, being treated like trash.

Business Response:

Were sorry to hear of your experience and regret your disappointment with the resolution we offered.  While we are sympathetic to the hair issues you reported, without the additional information we requested, were unable to consider compensation beyond the refund that was sent in April 2015.

Please know we understand it must have been upsetting to receive a Pampers coupon recently and want to assure you that it does not appear to be related to your report to Vidal Sassoon.   We would be happy to look into this for you if provide a copy of the mailing you received.

We also want to assure you that our hair coloring products are evaluated to make sure theyre safe when used as directed and we have not discontinued Vidal Sassoon Pro Series London Luxe Deep Velvet Violet 3VRIf you have further questions, please let us know. You can reach us by calling **************.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID 10811186, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

****** ********
They sent me a questionare, wanting photos, a statement from my stylist.. I mean, ?????

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been a devoted and loyal customer of yours for years, but I was greatly upset with the last two products that I purchased from you. Whenever I have purchased items from your company in the past, I have received high quality merchandise that I am proud to use. I tried to write to your website but I kept getting error messages and I could not send my complaint that way. At ******* I recently purchased a bottle of your 150 FL OZ Island Fresh Gain liquid Laundry detergent. Its UPC was 03700028609 and on the bottom was 150A0028F. When I got out of the store, I put it in the trunk of my new car that I have not had even a year yet. Later in the day when I went out to get it from my trunk, I found the package had been defective and leaked most of the liquid out all over my trunk. It was a huge mess. I borrowed a carpet cleaner from my neighbor (thank goodness I did not have to rent one) and spent hours cleaning my trunk out. I had to buy the carpet cleaner soap and I spent $21.39 ($19.99 plus $1.39 tax). Two days later I decided to try your Gain Flings instead of the liquid detergent to try and prevent anything like this from happening again. I purchased your 81 count Moonlight Breeze Gain Flings. I spent $24.60 ($22.99 plus $1.61 tax). I was very disappointed with the results I got from the Flings. I had to go and buy another liquid detergent I was so dissatisfied with the results. As several days went by and I thought more about this horrible situation, I decided I absolutely needed to write to you. I tried to write to you through your website but, I kept getting error messages or it would not even allow my computer to pull your website up every time I tried. I tried for two days. I have been a very loyal customer of your company for a number of years and this is certainly not the quality that I have come to expect from you. While I wish to stay loyal to your products, as I have done throughout the years, you need to understand that I expect a certain quality in return for my money. To resolve the problem, I would appreciate it if you could send me out coupons for new liquid laundry detergent comparable to the defective one I purchased and any other additional coupons you would like to include. Refund me $45.99 for the cost I am out of pocket for the carpet cleaner soap I had to purchase to clean my trunk out and the Flings I was very dissatisfied with. I would also like a good will gesture of $50.00 for my time that I had to tediously spend cleaning my trunk out because of your defective product. I look forward to your reply and a resolution to my problem.

Desired Settlement: To resolve the problem, I would appreciate it if you could send me out coupons for new liquid laundry detergent comparable to the defective one I purchased and any other additional coupons you would like to include. Refund me $45.99 for the cost I am out of pocket for the carpet cleaner soap I had to purchase to clean my trunk out and the Flings I was very dissatisfied with. I would also like a good will gesture of $50.00 for my time that I had to spend tediously cleaning my trunk out because of your defective product.

Business Response:

Thanks for writing to let us know about your recent experiences with Gain. We appreciate your loyalty through the years and want you to be happy with the quality of our products. Were sorry to hear of your disappointment with the performance of Gain Flings and your report that a bottle of Gain Island Fresh leaked in the trunk of your car. We understand this must have been very frustrating and hope you’ll accept our sincere apology for any inconvenience this caused you.

Please know the quality of our products is very important to us, so we have several checkpoints along our manufacturing lines to help make sure they reach you in the best possible condition. Your comments are important to our ongoing efforts to maintain our high standards and you can be sure that we’ve shared your feedback with our Quality Assurance Team.

Your satisfaction is important to us, so were sending a Citibank prepaid debit card in the amount of $50 to refund your purchase of Gain Flings and the carpet cleaner you used to clean the trunk of your car. As a gesture of goodwill, I’m also sending Gain coupons which we hope you’ll enjoy using on future shopping trips. Please look for the card and coupons to arrive in separate mailings within the next three weeks.

If we can be of additional assistance, please let us know.  You can reach us by replying to the email weve sent directly to you or by calling **************.  We appreciate your interest in Gain and welcome the opportunity to address your concerns.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID 10844051, and find that this resolution is satisfactory to me. 

******** **** *******

10/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I BOUGHT A HUGE BOX OF PAMPERS SWADDLER DIAPERS. SIZE 4 COST ME OVER $50.00. ONLY TO FIND ALL THE TABS ON THE RIGHT SIDE OF THE DIAPER ARE ALL DEFECTIVE. I OBVIOUSLY CONTACTED PAMPERS AND ALL THEY CAN DO IS SEND COUPONS VIA THE MAIL. HOW DOES THIS HELP ME? I HAVE OVER 160 DIAPERS THAT DONT WORK. I DONT UNDERSTAND WHY THEY COULDNT EMAIL ME THE COUPONS SO I CAN GO GET THE DIAPERS TODAY. NOT 4-6 WEEKS FROM NOW. I OFFERED TO SEND PICTURES BUT THEY DIDNT WANT THEM. I OFFERED TO SEND ALL THE DIAPERS BACK AND SHE SAID IF I WANT CONTINUE USING THEM! HOW CAN I USE A PRODUCT THAT DONT WORK? TO ME THE CUSTOMER SERVICE JUST SUCKS. OBVIOUSLY NO ONE IN UPPER MANAGEMENT UNDERSTANDS THE ISSUES AND I BET REALLY DONT CARE. AS LONG AS THEY ARE MAKING HUGE PROFITS AT THE EXSPENSE OF THE CONSUMER. I KNOW IM NOT THE ONLY PERSON WITH THIS PROBLEM. THE NUMBER ON THE DIAPER ITSELF VARYS BUT HERE IS ONE NUMBER**************. TO ME THIS IS JUST NOT ACCEPTABLE WITH A COMPANY SO VERY BIG. I HAVE 2 CHILDREN UNDER 3 YEARS OLD AND THEY GET SO MUCH MONEY FROM ME MONTHLY. I CANT IMAGINE THE OTHER PEOPLE OUT THERE WHO FEEL THE SAME AS ME. I DONT WANT FREAKIN COUPONS. I WANT DIAPERS THAT WORK SIZE 4 SWADDLERS DELIVERED TO MY DOOR. JSU THE WAY I ORDERED THEM LAST TIME. THEN, THEY CAN HAVE THE OLD ONES BACK. THANK YOU FOR YOUR TIME. CECELIA HATCHER

Desired Settlement: I WANT A BIG BOX OF SIZE 4 SWADDLERS DELIVERED TO MY HOUSE AND TO RETURN THE DEFECTIVE BOXOF DIPAERS TO THEM VIA USPS. I LIVE IN A RURAL PLACE, THIS IS WHY WE HAVE DIAPERS DELIVERED TO US.

Business Response:

Thanks for letting us know about your recent experience with Pampers Swaddlers.  Our goal is to produce high quality products that consistently delight our consumers and were sorry you received diapers in this condition. Your satisfaction is very important to us and we hope youll accept our sincere apology for your disappointment with the service you received when you contacted us for assistance.

Please know we appreciate the time you took to bring this to our attention and the photos you sent by email to help us gain a better understanding. The information you provided is helpful to our ongoing efforts to maintain our high standards and you can be sure that it has been shared with our Quality Assurance Team.

We certainly want to help; however, were unable to send coupons by email.  After you called, we sent coupons by postal mail on October 16. As a gesture of goodwill, were also sending a Citibank pre-paid debit card to refund your purchase. Please allow 2-3 weeks for delivery.

If we can be of additional assistance with this matter, please let us know.  We value your loyalty to Pampers and welcome the opportunity to address your concerns. Thanks for choosing Pampers for your little ones.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Received phone call from pampers yesterday and they are sending a gift card for reimbursement of messed up swaddled diapers. I will close the case when I receive the coupons and gift card. (unless the BBB decides to do that on there own)


Regards,

******* *******

10/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My 2 year old Golden Retriever was a happy and friendly little dog. Everyone loved him so much but not as much as his family did! On Tuesday the 15 of September he started acting really sick very legargic vomiting and acting depressed. On Wednesday the 16th he could not stand he kept vomiting and kept falling down. My daughter rushed him to the animal hospital **** ****** ****** in Apopka Florida. The ran a stool test which came back negative. At this point he hadn't eaten since Monday the 14th. His Doctor gave him medicine and a couple of shots for his nausea and stated he did not know what was wrong, he told us to keep an eye on him. I didn't like that answer so i had my husband take him back to check for a blockage. The clinic took all kinds of Xrays which also came back negative, by now my dog was really sick. Our family were now very worried and scared. We still didn't know what wrong. Thursday the 17th he was acting a little better so we thought he was getting better. On Friday the 18th he started to act sick again so again we went back to his Vet this time they took loads of blood work stating the results will be in on Saturday the 19th. He woke me up Saturday morning around 3am so i got up with him and sat with him, he could not lay down quietly he kept getting up like he was in a lot of pain. This went on till about 9am then his breathing started to get heavier and heavier. We called his Vet and took him immediately down. We live no even 1/2 mile away. By the time we got there his gums and tongue we starting to turn white. His Doctor came out to the car to get him and took him out back. He told us to wait in the waiting room. 20 minutes later he came and got us at which he told us my 2 yr old Golden Retriever was gone! We went home and cried. I had to keep busy so i started to clean the house. I moved my kitchen table to clean under it and discovered a small plastic square with a little bit of something in it. I didn't think anything about it till later that night after dinner i was doing dishes and to start my dishwasher. I took a Cascade Dishwasher Pod and put it in the dishwasher then it hit me. I researched the internet for the dangers of them, i found nothing so i kept searching. A couple of hours later i came acrossed an article from the NY Times they did on the Pods, clearing stated in this article was the same symptoms that my dog had. I checked the label on the bag and there was absolutely nothing on it about danger to pets! On Monday the 21st i called my Vet and asked if the Cascade Dishwasher Pods could kill a dog, the answer was "definitely YES" ! For you see P&G is responsible for my dog's death, they killed him by not labeling correctly. You ask how my dog got hold of one i do not have a clue. When i called P & G i was accused of feeding the dog the pod. I was also was told i would get a call back, as of right now i have not heard a word from them. I would love to have my dog back but i can't! I have all the Lab results, xray reports, and the Vets notes to back this up!

Desired Settlement: I want my 2 yr old back and P & G to stop thinking of their pockets. Take this product off the shelves immediately, i have thrown my P & G products out and will never buy from them again! I will also pass this on to other consumers to ban P & G products. I also want to pay for what they put us thru!

Business Response:

We’re so very sorry to hear of the loss of your dog. Many of us at P&G have lost beloved pets and we know how difficult this can be. Please accept our condolences.

In addition, please know we take your report seriously and hope you’ll accept our sincere apology for your disappointment with the way your call was handled. We’d like to assure you that your comments have been shared with the appropriate people within our company. In order to gain a better understanding of your experience, we tried multiple times to reach you by phone. Regretfully, our calls went to a voice message system that did not allow us to leave you a message.

We understand you want safe products for your family; we do, too.  At P&G, we’re dedicated to safety.  We’d like to assure you Cascade Pacs have been thoroughly evaluated and found safe when used as directed. As with any household cleaning product, proper use and storage can help prevent accidental exposure by children, adults and pets. 

In the case of an accident, our label provides First Aid Treatment including: “If swallowed, give a glassful of water and call a Poison Control Center or doctor immediately.” We also feature a caution on the front of the package to let people know the product is “Harmful if swallowed or put in mouth.”

While we have great sympathy for your loss, we’re unable to pay for veterinary bills. If you’d like to speak with us further, please call toll-free at *************** and leave a message with your name and phone number and the time of day it’s best for you to receive a call between 9am and 5pm EST, Monday through Friday.

Thanks for reaching out to Cascade.

10/15/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a two pack of Old Spice Classic Deodorant on Friday August 29th 2015 at the ********* on Santa Monica Blvd and Highland avenue in Los Angeles California. Sunday August 30th I began using the product. Monday morning I woke up with severe chemical burns underneath of my armpits. I confirmed this with a doctor's visit today Tuesday Sept 1st 2015.

Desired Settlement: I'd like to receive compensation for the chemical burn in the amount of 1000 dollars to cover mental anguish, physical pain, and cost of continued treatment.

Business Response: We’re sorry to hear of your experience while using Old Spice Classic Deodorant and hope you’re feeling better. We appreciate the time you’ve taken to bring this to our attention and want to assure you the information you provided has been reported to the appropriate people within our company.

Please know the health and well-being of those who use our products is very important to us. All of our products are thoroughly evaluated to be safe when used as directed. Additionally, we maintain an ongoing safety monitoring program to ensure the highest standards of safety and quality.

We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. When you contacted us August 31 to let us know of your experience, we shared the details you provided with our Health and Safety Team and requested a Citibank prepaid debit card to refund your purchase. If you haven’t received the card yet, you should receive it within the next 2-3 weeks.

On September 10, a letter was sent by postal mail to follow up on your experience. Please complete the questionnaire enclosed with this letter and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information.

Again, we regret you had this experience and thank you for letting us know. If you have additional questions, you can reach us by calling **************. We appreciate your interest in Old Spice products and welcome the opportunity to address your concerns.

Business Response:

We regret your disappointment with our response and hope youll accept our sincere apology for the delay in receiving the materials we promised to send. Please know we try to send fulfillment items as quickly as we can, but sometimes it can take 2-3 weeks for delivery.  We appreciate you letting us know that the pre-paid debit card and questionnaire have been delivered to your address.

Once again, we want to tell you were very sorry you had this experience while using Old Spice.  We hope you will complete the questionnaire and return it with the requested materials to help us gain a better understanding. If you have any questions, you can reach us by calling ************** and leaving a message. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be nominal at best I was burned chemically under each of my arms and they sent me 8 dollars. Then they sent a form that essentially was a legal document to be signed allowing the company to decide my rights regarding the chemical burn and not offering any further restitution

Regards,

***** ******

Business Response:

We are very sorry you had this experience and regret any discomfort you felt.

Please know we are willing to consider reimbursement of out of pocket medical expenses.  In order to do so, we ask that you complete the questionnaire enclosed with our letter and return it to us along with the other requested materials. Once we receive this information, please allow 8 weeks for review of your request for reimbursement.

If you have additional questions, please let us know. You can reach us by calling 1-877-259-0597 and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

10/11/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service | Read Complaint Details
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Complaint: September 1, 2015 I contacted pampers which is part of P&G company with a product issue. I had purchased Pamper pull-ups for my one-year-old daughter they cut into my daughter side and left scars. I was told by ***** the representative at pampers I would receive a prepaid card in the amounts of $50. I received the card on September 15, 2015 at 7:30 at night I want to go activate that card I was unable to activate that card I called Citibank Citibank said on September 11 P&G reversed the funds. I contacted P&G I spoke with ********* from corporate and basically was told that their fraud detection team claim fraud on the card in there was nothing that she can do about it. I was upset I explain her that that's not my problem this is what I was told I would receive now I got the card and I'm expecting the refund for it so I can go and purchase my daughter some more diapers. I told ********* I want to speak to supervisor she then proceeded to say oh well you can going to talk to supervisor but that's the policy and that's what she's just going to tell me anyway. I then hung up because I was upset and I can't pampers pampers told me I need to speak with P&G I spoke to ********* again and she told me it would take 10 business days that's unacceptable as a customer if I'm unable to return your product back to the retailer because it injured my child and calls her to have scratches and cuts on her side and that's all they offer is a prepaid card then I should get what I was told I would get it she took my number and at the end of the conversation told me to call me in 10 days in the future which is very unprofessional and very wrong of the company. If I'm told by manufacturer that I'm going to receive something at the end of the day as a customer I'm expecting to receive what I'm promised it is not my fault that's all they offer nowadays is a prepaid card I had a problem with the product or product injured my child and I want my reimbursement so where I can purchase something Else for her. I as a customer did nothing wrong and I'm disappointed that they treat all customers like this

Desired Settlement: I have been with pampers and P&G since 2009 I expect them to back there product I want my refund card so I can purchase a different brand of diapers this will be the last time I ever purchased pampers ever again or deal with P&G. This is unacceptable if you can't return the product to the retailer and call the manufacturer and that's all they offer then you need to back it up P&G and do right by your customers because without your customers you would have no company I would like this resolved

Business Response:

Thanks for choosing Pampers. Were sorry to learn about your daughters experience with Pampers Easy Ups.  We certainly understand your concern and appreciate your efforts to bring this to our attention.  Please know we take reports of this nature seriously and weve shared the details you provided with our Safety Team.

 
We also want you to assure you that Pampers is dedicated to providing safe, high quality products for children.  We partner with leading pediatricians, pediatric dermatologists, and safety experts to confirm all the materials we use in our products are safe for babies. And, while we appreciate how unpleasant this experience has been, we’d like to reassure you that we have careful and thorough procedures in place where the safety of our products is concerned.

 

Your satisfaction means a great deal to us, so we appreciate the time you took to get back in touch to let us know you were unable to use the prepaid debit card sent to refund your purchase. We regret any inconvenience this may have caused and thank you for your patience while we looked into this for you. As we discussed when we followed up by phone, weve responded by postal mail and you can expect to receive a replacement card in 2-3 weeks.

 

If you have additional questions about this matter, you can reach us by calling 1-877-259-0597. We value your loyalty to Pampers and hope you will consider giving our products another try in the future. 

10/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a Febreze air effects (spring & renewal) & it doesn't work At first when I used it, it worked great. It feels like I have a pretty full can. The number on the bottom of the can is **************. Is there anything I can do to make this can spray again?

Desired Settlement: What ever it takes. Just wanted you to know your product failed. Maybe it's a malfunction in your equipment.

Business Response:

Thanks for purchasing Febreze Air Effects.  Were sorry your can stopped spraying and understand this is frustrating.  Please know we have many checks in place to help make sure our products reach you in the best possible condition and appreciate your efforts to bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

With limited information, it’s difficult to know what may have happened with your particular can.  We are, however, aware there may be a small amount of product left behind in the can which cannot be dispensed; this is due to the aerosol losing pressure when it gets near the bottom of the can.  It may be helpful to know that the weight noted on the label is determined by the amount of product that can actually be dispensed, not the amount available in the container. 

For best results, we recommend the following:

·Store the can in an upright position
·When dispensing, hold the can upright and spray the air in a sweeping motion from side to side
·Don’t spray or tilt the can down towards the ground (doing so - even just one time - can accelerate the loss of the nitrogen propellant needed for dispensing.) 
 
Your satisfaction means a great deal to us, so we’re sending a coupon to help compensate for your purchase.  Look for our letter to arrive via postal within the next 2-3 weeks.  If we can be of further assistance, please let us know. You can reach us by calling **************. We appreciate your interest in Febreze and welcome the opportunity to address your concerns.

10/3/2015 Problems with Product/Service
9/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sent me a gift card to replace defective laundry soap. Card does not work. Cant get anywhere with this company. I have called & called !! Gift card has a # . The system wont let me put it in here. This looks like a VISA credit card. Is this a hoax ? Please help me get my refund of 28 $ .

Desired Settlement: Refund my 28 $

Business Response:

We’re sorry to hear of the problem you reported while using Gain.  Please know we thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety.  We appreciate the time you took to let us know of your experience and we have shared your report with the appropriate people in our company.

Because your satisfaction is important to us, we also requested a Citibank prepaid debit card to refund your purchase.  After receiving your message about your card, we contacted Citibank to look into this for you. We’ve confirmed the card that was mailed to this address in May 2015 was valid and that it has been used. We regret any confusion and hope this helps reassure you of our commitment to your satisfaction.

If you have additional questions regarding this matter, you can reach us by calling 1-877-259-0597.  Thanks for getting in touch.

 

9/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Sent me a card that doesnt work. This is for a refund. This card is no good ! These people are fraud ! I want me refund ! My apt * ** ***. They said other elders have complained from my address ! There are 700 people in this senior complex ! They promised me a refund , now they are back peddling ! I have non working card here. No place to attach. Card * ** ******** **** **** *** ***** They evidently refund in the form of a gift card of some sort. Im thinking this is a hoax !

Desired Settlement: Refund

Business Response:

We’re sorry to hear of the problem you reported with the card you received.  We understand this is frustrating and appreciate the opportunity to look into this for you.

After we received your message, we checked our contacts and were unable to find a record using the name and address provided.  We tried reaching out to Citibank for additional information on the card, but they do not have information on the card number included in your message.

In order to investigate, we need additional information. Please provide the following:
- The name of the P&G product the card was intended to refund
- The reason you contacted us about this brand
- The full name as it appears on the card
- The address the card was mailed to
- The complete Visa card number
- The expiration date on the card
- The amount on the card

If possible, please send a photo copy of the card and accompanying letter via email to ***************.  If you have any questions, you can reach us by calling *************** 

 

Business Response:

We regret your disappointment with our response and want to assure you that we take all complaints from consumers seriously. 

 

It may be helpful to know your message has reached our corporate offices in Cincinnati, Ohio. In addition to checking our consumer contacts for North America, we also reached out to Citibank using the card number you provided. Regretfully, we were unable to find a contact that matches the information included in your note.

 

Your satisfaction is important to us, so wed like to investigate this further.  In order to do so, we need additional information.  As soon as we receive the details requested, wed be happy to check into this for you.  If you have any questions, please call ************** and leave a message.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


Regards,

Betty Piters    I have called this #. This is no good. I have the card in my hand. They are passing the buck again. I want a rep from US to call me. ************. I will fax the BBB the card copy. 

Business Response:

Thank you for getting in touch to provide the additional information we requested.  Please know we appreciate your patience while we looked into this for you. 

 

After we received your messages, we contacted Citibank and provided the card number you included in your email (card ending in ****).  We were informed this card is valid. If you have additional questions about this card, please contact Citi.

9/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Hello, I recently purchased some Crest Whitestrips (brand new) from Amazon. Some of them (just about half) are really mangled and bent. So I emailed Crest. They sent me an email back saying to email ***************** with a copy of my receipt and UPC code (which they said they did not need but I included anyways). I said I would and even offered that I would send the bent/mangled product back (they said I could keep normal but I don't really care if I can't I guess.. Crest already looks bad enough to me) if they send ME A PREPAID RETURN LABEL. I already purchased a nearly $50 product. I will not pay anymore. So I emailed them a copy of my receipt and gave them the code. I can also provide you with the receipt and the UPC code (image or simply the code if you want... code is * ***** ***** *). They have been ignoring me for a long time now. I even emailed the regular customer service back. I was told I would receive a refund in the amount of $49.51 once I sent the receipt and UPC. It looks like that isn't going to happen. As a loyal customer, I am absolutely disgusted and fed up. I can't believe they are doing this.

Desired Settlement: I'd like a check in the amount of $49.51 ASAP. I have to pay the CCbill soon and refuse since I got a messed up product. I will provide the UPC image and copy of receipt if necessary. If you really want to waste my time, I will send in the remaining product or the messed up product if I am sent a prepaid return label. However, I would still like the check right away so I can pay the bill. Thank you.

Business Response:

Thank you for your interest in Crest Whitestrips.  Please know were dedicated to manufacturing high quality products and we have many checks in place to ensure they reach you in the best possible condition.  Were sorry to hear of the problem you reported with your purchase and we appreciate the opportunity to address your concerns.

 

As mentioned in the email we sent to follow up on your request for a refund, it can take up to 8 weeks to receive a reply once we receive the information requested from you. Our message also let you know we will re-contact you as necessary when reviewing a refund request.

 

On August 28, we followed up by postal mail to let you know that in order for us to proceed with your request, we require the product be returned to us. The returned product is essential to investigate the issue you reported. Our letter included the address you can use to mail the affected Whitestrips to P&G. 

 

When mailing the product, we recommend mailing using a delivery service that offers a tracking number (such as FedEx, USPS Priority Mail, or UPS), as we are not responsible for items lost in the mail. Please retain documented proof and costs of mailing. Once we receive the product, we will investigate the issue and re-contact you with our findings. Replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards. If you are unable to return the product to us for investigation, we will be unable to take this matter any further.

Once again, we are sorry you had this experience. We look forward to receiving the requested materials and encourage you to contact us if you have any questions.  You can reach us by calling ************** and leaving a message.  Thank you for getting in touch.

Business Response:

We're sorry youre disappointed with our response and want to assure you that if you mail the product to us, we will review your request for compensation. Once we receive the product, we will investigate the issue and re-contact you with our findings. Replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards.

 

If youre unable to return the product to us, we will be unable to take this matter any further.  Please let us know if you have any questions, you can reach us by calling **************.  

9/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have used Tide for over 20 years. Last summer I noticed that all the white shirts I washed turned purple in the underarms!!! I called Tide, to let them know, not wanting anything. All they said was that it shouldn't be happening. I looked on line and it was happening. The tide I bought was no longer being sold at my grocery store, so I thought it was recalled to be fixed. I noticed it about a month ago and bought it again. Guess what, all my shirts are ruined again!!! I sent an e mail this time to complain and all they said was that it shouldn't be happening, here is a coupon!!! Tide should not be able to get away with this!!!

Desired Settlement: I would like them to acknowledge that their product is not cleaning, it is wrecking shirts!!! I would like a refund of the shirts that are ruined now!!!

Business Response:

Thank you for your loyalty to Tide through the years. Were sorry to hear of the stains you noticed in the underarm area of some of the shirts you washed in Tide HE Plus Bleach Alternative liquid detergent.  We understand this is frustrating and appreciate the time you’ve taken to bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people within our company.

 

We also want to assure you that all of the ingredients in our detergents have been extensively evaluated to make sure they're safe for washable fabrics. It may be helpful to know that stains can be caused by the colorant in the product coming into direct contact with wet fabric. This usually happens when the water the item is being washed in is too cold (below 60°F) and the product is not properly dissolved, or when the product is placed directly on top of clothing. Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry products.

 

The dyes in our products dissolve in water and should come out when you wash the item again in the hottest water temperature safe for the fabric and with the recommended amount of detergent. You may need to re-wash the item more than once to completely remove the stain.

 

Your satisfaction is important to us, so were following up separately by email and postal mail.  If you have additional questions, please let us know.  We value your loyalty to Tide and appreciate the opportunity to address your concerns.

Business Response:

September 14, 2015

just received the envelope- thank you.

I will get the stuff together and get a box to mail to you

 

 

Thank you,

*****

9/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have used Gain and Tide products for over 50 years now, I purchased two 150 ml large dispense bottles from a local Wal Mart, when i got home turned them side ways they both were damaged at push button side dispenser and leaked out all over my laundry room floor, i took back to wal mart they said call company, so i did, they said they would send out two replacement coupons to me, two weeks later i received a nasty letter fron ******** in there fraud department stating they would not replaceitems....due to this address having a formal complaint , i live in a 30 apartment complex.....so that is probally true anyway, i called in spoke to ****** who was also rude, then i spoke to a so called manager named ****, who said they could not and would not help me.....I have never been treated so badly by a company.....they lack customer service......really sad.........

Desired Settlement: I would like them to replace the two bottles as they said they would due to damages......i gave them the codes off of botttle and everything............

Business Response:

We appreciate your interest in Gain and Tide and we’re sorry to hear of the experience you reported with your bottles.  We understand you’re upset that you did not receive the coupons you expected and we appreciate the opportunity to address your concerns.

 

Please know we take all complaints from our consumers seriously. However, our records indicate that the number of complaints from your household is unusually high. Therefore, without evidence of a product deficiency for this case, or future cases, we are no longer able to reimburse you with product coupons or refunds.

 

In order to proceed with your case, we require the product to be returned to us as it is essential to investigate the reported issue. Please return the Gain and Tide products to:

 

P&G Consumer Relations

2 P&G Plaza

TN3

Cincinnati OH 45202

 

Be sure to include your complete name, mailing address and the following case number: *********

 

When mailing the product, we recommend using a delivery service that offers a tracking number, such as FedEx, USPS Priority Mail, or UPS as we are not responsible for items lost in the mail. Please retain documented proof and costs of mailing. Once we receive the product, we will investigate the issue and re-contact you with our findings.  Replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards. If you are unable to return the product to us for investigation, we will be unable to take this matter any further.

 

Again we are sorry you had this experience. We appreciate your past use of our products, and hope you will continue to use them in the future. If you have any additional questions, please feel free to give us a call at ***************

Business Response:

As a company were dedicated to manufacturing high quality products and we have many checks in place to ensure our products reach you in the best possible condition. Were sorry to hear of the problem you reported with your Tide and Gain detergent bottles and we regret your disappointment with our response. 

 

We hope you will return the bottles so that we can investigate the issue you reported. Please know that if you return the bottles as requested, replacement product and mailing costs will be reimbursed if the product is found to fall short of our quality standards.  However, without the return of the product, we are unable to proceed with your case.

 

If you have any additional questions, please call ***************

9/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Promised refund for product. Said they would refund in the form of a gift card. Agreed. Gift card does not work. Bogas customer service #. Bogas # to call on card to call if card has issues. Spoke numerous times to customer service. Get nowhere. Very useless & rude ! Where is my 26 $

Desired Settlement: Refund

Business Response:

We appreciate your interest in Gain laundry detergent and we’re sorry to hear of the experience you reported. We understand you’re upset that your card was suspended and appreciate the opportunity to address your concerns.

 

Please know we take all complaints from consumers seriously. However, we detected a number of instances where someone from your address has requested multiple payments or compensation on P&G products. Because of this, your card was suspended.

 

In order to proceed with your case, we require the product to be returned to us as it is essential to investigate the reported issue. Please return the Gain product involved in this incident to:

 

P&G Consumer Relations

2 P&G Plaza

TN3

Cincinnati OH 45202

 

Be sure to include your complete name, mailing address and the following case number: 23422788.

 

When mailing the product, we recommend using a delivery service that offers a tracking number, such as FedEx, USPS Priority Mail of UPS as we are not responsible for items lost in the mail. Please retain documented proof and costs of mailing. Once we receive the product, we will review your request and re-contact you with our decision. Replacement product and mailing costs will be considered when we evaluate your request. If you are unable to return the product to us for investigation, we will be unable to take this matter any further.

 

Again we are sorry you had this experience. We appreciate your past use of our products, and hope you will continue to use them in the future. If you have any additional questions, please feel free to give us a call at 1-877-259-0597.

Business Response:

We’re sorry you’re disappointed with our response. However, if you're unable to return the product to us for investigation, we will be unable to take this matter any further.

Please know we take all complaints from consumers seriously. Our records indicate that the number of complaints from your household is unusually high. Therefore, without evidence of a product deficiency for this case, or future cases, we are no longer able to reimburse you with product coupons or refunds.


9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Proctor & Gamble's Tide had defective bottle that leaked while I was on vacation. The bottle was approximately half used. This leak was the result of a very thin part of the bottle that should not have been manufactured in that manner.This leak emptied nearly an entire bottle of detergent all over my entry closet. I was able to wash, clean or replace most items, but one - a canvas and leather duffel bag - was destroyed. I provided ample photos and evidence to P&G, who declined any assistance on the basis that I did not provide them the damaged bottle.I attempted to return the bottle using the packaging they provided, but the Post Office advised it was insufficient and their prepaid mail type wouldn't support the box needed to send back the bottle. The same went for the destroyed bag.P&G refused to do anything to rectify the property damaged as a result of their defective product.

Desired Settlement: Requesting they reimburse me enough to buy a new bag. Bag was a gift that (according to manufacturer website) was worth over $200, but am replacing with bag that is $80.

Business Response:

Thank you for your recent purchase of Tide. Please know we’re dedicated to manufacturing high quality products and we have many checks in place to help make sure our products reach you in the best possible condition. Were sorry to hear of the problem you reported with your bottle and regret your disappointment with our response to the claim you submitted.  We appreciate the time youve taken to get back in touch and welcome the additional opportunity to address your concerns.

 

Maintaining our high quality standards is very important to us and evaluating the bottle is the best way for us to understand the problem you reported.  We appreciate you letting us know about the difficulty you encountered when you tried to mail it at your local post office using the pre-addressed, postage-paid label we provided.  We realize this is frustrating and we've shared the information you provided with the appropriate people within our company.

 

Your satisfaction is important to us, so were following up by postal mail as discussed.  Please allow 2-3 weeks for our letter to arrive.  If you have additional questions or concerns, you can reach us by calling **************.  We value your loyalty to Tide and hope you will continue to enjoy using our product in the future.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Tide has agreed to reimburse me for the damaged property.

Regards,

**** *****

8/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used *** ******* deodorant one night and woke up the next morning with red rashes under my arms. It stung and was painful. Within the next two days the rashes had gotten worse and my skin was now sloughing off. I could not lift my arm with out it tearing and bleeding. After going to the doctor I was told I have chemical burns under my arms from the deoderant and I was given a prescription for ********* to care for my burns. Now, not only do I have burning armpits I had to pay for a prescription and a doctors appointment because I had used this product. After further research I am only one of many whom this has happened to! This is not right and this product needs to be recalled and revised so that one else has to endure this pain. I do understand that everyone's skin is different and rashes can occur due to irritation issues; however, this product and the chemicals used in it should not be placing 2nd degree burns on peoples skin! I have multiple pictures that I am willing to share for proof of this.

Desired Settlement: I did contact *** ***** and they were willing to reimburse me for this deoderant but I want reimbursement for my doctors visit and for my prescription too. I also want *** ******* products to be reviewed for safety so that no one else has to experience this!!

Business Response:

We’re sorry to hear of your experience while using *** ***** ***** ***** ********* and hope you’re feeling better. We appreciate the time you’ve taken to bring this to our attention and want to assure you the information you provided has been reported to the appropriate people within our company.

Please know the health and well-being of those who use our products is very important to us. All of our products are thoroughly evaluated to be safe when used as directed. Additionally, we maintain an ongoing safety monitoring program to ensure the highest standards of safety and quality.

 

We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can.  When you called August 18 to let us know of your experience, we shared the details you provided with our Health and Safety Team and requested a ******** prepaid debit card to refund your purchase.  If you havent received the card yet, you should receive it within the next 2-3 weeks.

On August 27 a letter was sent by postal mail to follow up on your request for compensation for your medical expenses. Please complete the questionnaire enclosed with this letter and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information.

Again, we regret you had this experience and thank you for letting us know.  If you have additional questions, you can reach us by calling **************.  We appreciate your interest in *** ***** products and welcome the opportunity to address your concerns.

8/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The problem I am having is with Proctor and Gamble's Cover Girl line and a promotion they had. They did not follow through and send me the reward I earned. In Buffalo, NY The *** weekly ad for May 10-16th 2015 offered a free movie ticket from cover girl when you bought $20 worth of the products and you could get up to three of them. I am not great on the computer, but I checked the *** ads and websites several times when P&G didn't send the three movie tickets. I was just sick over this. It represents A LOT of money for me, since I have now lost my job. The receipt I have is for $63.14 of Cover Girl products and then $5.52 tax and it is dated from May 16th. I assume these are Fandago or similar general tickets, and if not, the theater I would like to go to is Regal Crown. My receipt is from *** ***** **** and it is transaction * ****. I can send it to you as proof if necessary. I have waited and waited for P&G to mail me the three movie passes, but it hasn't. This is NOT right.

Desired Settlement: I want them to send me the three movie passes I earned. General passes from a place like Fandango is fine, or else I would accept passes to Regal Crown Theaters, which is closest to me. I am also asking for another three passes so that I can take someone with me each time I go. My life is horrible right now. I am not working, and I have been waiting and waiting and waiting for this as the one bright spot in my entire life. This is not fair. They cannot lie and not deliver the rewards.

Business Response:

Thanks for contacting us about the CoverGirl Free Movie Ticket Offer that you saw advertised in your local *** weekly flyer. Please know we appreciate your purchase of CoverGirl products and your interest in our offer. We’re sorry for the frustration you experienced with this promotion and appreciate the time you've taken to provide feedback. Please be assured your comments have been shared with the appropriate people in our company.

In order to look into the problem you reported, our Promotions Team reached out to our rewards partner for this offer. We learned they were unable to find any submission information from you by mobile text or email. It may be helpful to know that in order to participate in the offer, it was necessary to submit a photo of the receipt via text or a photocopy by email. After the purchase is validated, a text or email with a reward code and activation instructions is sent to the mobile number or email address from which the receipt was submitted, limit one per household. Full details for the offer were available at www.covergirlpp2rewards.com

 

The offer was for one movie certificate (up to $12 total value) to see Pitch Perfect 2 at participating theaters with the purchase of $20 of CoverGirl products. Since you purchased $60 in CoverGirl products hoping to receive three movie certificates, we understand your disappointment and regret the confusion. As a gesture of goodwill, a Citibank prepaid debit card in the amount of $36 has been requested for you. Please look for the card to arrive via postal mail within the next 2-3 weeks.

 

If you have any additional questions, you can reach us by calling **************. We value your loyalty to P&G products and welcome the opportunity to be of assistance to you.

 

 

 

 

 

 

8/19/2015 Problems with Product/Service
8/18/2015 Problems with Product/Service
8/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I SENT AWAY FOR THE MINION FREE MOVIE TICKETS AFTER PURCHASING 30 DOLLARS WORTH OF YOUR PRODUCT GOT MY EMAIL ON JUNE 22 SAYING IT WOULD TAKE 3 TO 4 WEEKS TO RECIEVE MY TICKETS CHECK THE REBATE LINE THAT DOES NOT WORK CAN NOT CALL ANY NUMBER TO CHECK ON ANYTHING I WOULD LIKE MY TICKETS HOW CAN U PROMOTE SOMETHING AND YOU CANT CHECK IT THANK YIU

Desired Settlement: MY MOVIE TICKETS B4 THE MOVIE LEAVES THE MOVIES

Business Response:

Thanks for your interest in our P&G Movie Night On Us promotion.  We appreciate your purchase of $30 of P&G products and the time you took to submit for our offer to receive one adult and one kids movie ticket to Minions.

 

We’re sorry to hear of the problem you experienced when you tried to check on your submission and appreciate your efforts to bring this to our attention.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

We want to make sure you receive your tickets and hope the information provided by our Promotions Team was helpful.  If you have additional questions or concerns about this offer, please contact our Promotions Team by calling the number they provided to you.  Thanks again for choosing P&G products to use in your home.

8/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Their commercial states that they are cheaper than any of the other razor club. I went to the website to check out their razor shipping club. Only to find out that it was a lie. I use the Dollar Shave Club and pay $9 a month for four reasons on the most expensive plan. Gillette cheapest plan is about $16 a month. The commercial is otherwise in deceptive to all who see this. I thought it was easy go to show commercials with faulty information.

Desired Settlement: I would like them to issue an official commercial stating that they lied. And to give the accurate prices. Also in the commercial they do not see that you choose from different shippers unlike the other razor shipping club.

Business Response:

Thank you for your interest in the Gillette Shave Club.  We appreciate your feedback on our advertising and welcome the opportunity to address your concerns.

 

We note that you mention a Gillette plan that is “about $16 a month.”  You appear to be referring to be the MACH 3 Turbo Classic Plan, which provides 5 blades shipped on the frequency the shopper chooses, but is not a monthly charge.  Of course, prices range based on razor type, frequency, and store chosen because pricing is in the sole discretion of the retailer.  But no matter the plan or razor you choose, and no matter your personal shaving needs, you will find an incredible razor for an incredible value from the Gillette Shaving Club.   

 

The claim you describe instead refers to ProGlide.  Gillette Shave Club advertises “Get our best shave for up to 50% less than the other Shave Club.”  That’s because the default cost of the other shave club’s top plan is $9 per month, which adds up to $108 over 12 months.  However, consumer purchasing data show that 8 out of 10 ProGlide buying households spend less than $50 per year on ProGlide cartridges.  This is less than half of what the shave plan asks you to buy with their $9 a month plan over 12 months.

 

Please know we share your interest in providing fully supported product claims to help consumers choose the right razors for them.  Whether or not you join the Gillette Shave Club—though we sincerely hope you will—please accept the coupon we’re sending via postal mail that you can use on a future shopping trip as our thanks for reaching out with your feedback.  Please look for our letter with the coupon to arrive within the next 2-3 weeks. If you have additional questions, you can reach us by calling ***************  Thanks again for getting in touch.

8/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a swiffer 360 duster kit. When I attempted to apply the enclosed handle, as directed, the handle tears the duster rendering the product useless. I called swiffer and requested a refund or coupon and was told to download a form from their website. I explained I am disabled, cannot get out easily and do not have a printer. I was told this was their policy and they could not help me further. I requested a form be mailed to me, this was also refused. I asked for a supervisor and was told I could not be connected.

Desired Settlement: Refund

Business Response:

Thanks for your recent purchase of a Swiffer 360° Duster.  We're sorry your duster cloth tore when you tried to put it on the handle and want to assure you we have several checkpoints along our manufacturing lines to ensure the quality of the products you receive. We appreciate the time you've taken to bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.


Your satisfaction means a great deal to us, so were sending a coupon to help compensate for your purchase. Please allow 2-3 weeks for delivery by postal mail.  If you need to contact us again about this, you can reach us by calling **************.  We value your loyalty to P&G products and welcome the opportunity to address your concerns.

8/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted Oral B in june to report an issue with a NEW oral B 7000 toothbrush. It won't hold a charge like it should. I received a few emails back and the last one was on June 22 that said they were sending a visa check card so I could send the unit back and didn't have to pay shipping. Ever since they have ignored my email replies. I am disabled but used TTY to call in early July and was hung up on after being on hold for 20 minutes. Here is their last email to me dated June 22 When will this arrive please? thanks **** On Jun 22, 2015, at 11:27 AM, P&G ConsumerCare ********************* ******************** wrote: Thanks for contacting Oral-B, ****, Once again, we are so sorry your toothbrush is not working properly. I can understand how frustrating this can be; especially being a new toothbrush. Typically the cost of the shipping to the service center would be covered by you as the consumer per our warranty instructions in our manual. However, as a good will gesture, I will be sending you a pre paid Visa debit card for $10.00 towards the shipping cost of sending the toothbrush to the Service Center. Please expect this card to arriving within the next 2-3 weeks via postal mail. Thanks again for writing! Kelly Oral-B Team Supervisor Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message Re: Thanks for contacting P&G. [ ref:_00D70JViV._500701EiU7W:ref ] Maybe you can help. They are not treating me with respect and this was a 200 toothbrush! thanks

Desired Settlement: I would like a replacement and an apology. I also think this supervisor listed above should be re-trained.

Business Response:

We are sorry to learn of your disappointment with the length of time your Oral-B 7000 Rechargeable Toothbrush is holding a charge and hope you will accept our sincere apology for your disappointment with the service you received when you contacted us for assistance. Please be assured your comments have been shared with the appropriate people in our company.

 

Oral-B is dedicated to manufacturing high quality products and we have strict quality control in place to ensure you receive products that meet our high standards. Our lasting time information is based on one person brushing twice a day for 2 minutes.  If more than one person is using the handle, or if you brush 3 times a day, or regularly for 3 minutes and longer, that can shorten the lasting time from what is stated in the instruction manual. Also, using too much pressure influences the lasting time. For everyday use, the toothbrush handle can be stored on the charging unit to maintain it at full power.

 

Please know we stand behind the quality of our products.  Oral-B warrants our rechargeable toothbrushes to be free of defects in material and workmanship for a period of two years from the date of original purchase at retail. As stated in the instruction manual that comes with your toothbrush, if the appliance exhibits such a defect, Oral-B will, at its option, repair or replace it without cost for parts and labor. The product must be carried in or shipped, prepaid and insured (recommended), to an authorized Oral-B Service Center. Proof of date of original purchase is required.

 

We understand you’re upset that you didn’t receive the prepaid debit card offered as a gesture of goodwill to help cover the cost of shipping your toothbrush to the Service Center. Please know we take all complaints from consumers seriously. However, our records indicate the number of complaints from your household is unusually high. Therefore, without evidence of a product deficiency, we’re no longer able to reimburse your household with product coupons, pre-paid debit cards, or refunds.

 

If you would like us to consider replacing your product and reimbursing you for the cost of returning your toothbrush, Please mail it to:  

 

P&G Consumer Relations

2 P&G Plaza

TN3

Cincinnati OH 45202

 

When sending the product, it must be well packaged and shipped in a box suitable to withstand normal freight handling.  To protect your investment, we recommend your package is appropriately insured and shipped using a carrier who can provide tracking (UPS, FedEx, U S Postal Service Priority Mail, etc.) since we can’t assume responsibility for lost or misdirected mail. Include ALL system components (e.g. rechargeable toothbrush handle; charging station with brush head storage; wireless SmartGuide, travel case) that came with the unit at the time of purchase. When mailing the product, be sure to include your complete name, mailing address and the following case number: ********.

 

Once we receive the product, we will review your request for replacement product and re-contact you with our decision within 4-6 weeks. Replacement product and mailing costs will be considered when we evaluate your request.

 

Again, we are sorry you had this experience and apologize for any inconvenience this may cause you

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Why would a company as big as P And G hold it against their customers who have experienced many issues with their products over the past several years.  Why wouldn't you go above and beyond to make things right when we have experienced many issues but continue to experience them , even with a 200 dollar toothbrush that I have the receipt for and was just purchased?

You are a liar.  You promised me in writing the gift card to pay for shipping and then you ignored  my messages for over a month.  I had to reach out to the BBB to even get your attention.  I called in one day and after being on hold for 40 minutes was put into a mailbox and of course, no one called me back.

You are not getting way way treating people this way because of your poor quality.  

I would like the gift card you promised to mail back the unit .

Regards,

******* ********

8/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Procter and Gamble offered a movie minion promotion. I got a little help on July 7, 2015, due to a complaint being filed then. To this date, however, I have not received any communication. I called today, August 6, 2015, only to be told that they have nothing on file of what I have sent to a specific person. I'm fed up with the run around and the fact that they have offered a promotion that seems impossible to get. As the deadline nears, it appears that will be the next excuse for dismissing me.

Desired Settlement: I would like my movie rewards code by tomorrow so that I may use it on Saturday, August 8, 2015.

Consumer Response: Hello ****,

If we may, I will cancel this complaint.  Finally, Procter and Gamble has resolved this issue and emailed me the certificates I should have received.
Thanks 
*****

8/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a box of 3D Crest White Whitetrips 1hr EXPRESS for $50 and was not satisfied with the results. Their guarantee is your money back if not satisfied. I no longer have the receipt but I do still have the original box. I feel like they have cheated me out of $50, which is a lot of money! I contacted the company but they said that I have to have the receipt and the box but I don't keep my receipts assuming the products I spend a lot of money on will work. I will mail them the box, I just want my $50 refunded to me.

Desired Settlement: I WANT MY $50 BACK PLEASE!

Business Response:

We're sorry you weren't satisfied with the results you obtained when you used Crest 3D White 1 Hour Express Whitestrips. Consumer testing and clinical studies have shown that Crest Whitestrips are effective. However, if you have stubborn stains you may need to use a second box of Crest Whitestrips to achieve the results you want.

At Crest, we stand behind the quality of our products. We include information on the 3D White Whitestrips package to let people know "If you are not satisfied with your results, Crest will refund your purchase price. Simply return your receipt and package UPC within 60 days of purchase. Limit to one refund per person."

Since you’d like to participate in the Whitestrips Satisfaction Guarantee but no longer have your receipt, we understand your frustration and regret your disappointment with our response to your initial inquiry about the guarantee. Please know your satisfaction is important to us and we are willing to review your request for a refund, if you return the package to us. We've followed up by email with an address you can use to mail your Whitestrips box (including UPC, production/lot code and expiration date) to us.

When mailing the package, be sure to include your complete name and mailing address, along with the case number provided in the message sent directly to you. It is important to know that P&G is not liable for items lost in the mail, so we strongly recommend mailing your package using a guarantee delivery method that offers a tracking number (such as FedEx, USPS Priority Mail; UPS). Once we receive your package, we ask that you allow 4 weeks for us to review your request and follow up by postal mail.

If you have any questions, you can reach us by replying to our email or by calling 1-877-259-0597 and leaving a detailed message. We appreciate your interest in Crest and welcome the opportunity to address your concerns.

 

 

 

7/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: As per this website http://www.gillettevenus.com/en-US/products/swirl-refillable-razor/?&utm_source=google&utm_medium=cpc&utm_term=%2Bgillette&utm_campaign=Gillette+Venus_Search_Brand+Awareness.Demographics&utm_content=sFeEyF2D6_dc|pcrid|81875282189, the following guarantee is offered: *Call 1-855-811-7022 within 30 days of purchase. Satisfaction guaranteed or 2 times your money back. Razor handle must be returned with UPC and original cash receipt. Limit one per name, address or household. Offer expires 12/31/2015. I called the given phone number, was given a mailing address, told to write my name and address on a piece of paper, to include the UPC, receipt and razor handle, all of which I did. I received the envelope back, with the handle removed, and the front of the envelope is stamped “offer expired box closed.” Based on the website above, the offer is not expired.

Desired Settlement: I would like a refund of two times what I paid for the razor, as per the guarantee because I was not satisfied with the razor. I returned the razor handle, and submitted the required documents. I paid $11.47 for the item.

Business Response:

Thanks for contacting us about the Venus Swirl 2X Money Back Guarantee Offer.  We're sorry to hear of the problem you experienced with your submission.  We appreciate your efforts to bring this to our attention, as well as the information you shared by phone and email to help us gain a better understanding. 

 

Based on the documents you sent via email, it appears the mailing address you received by phone was not the correct address for the Venus Swirl Offer.  We hope youll accept our sincere apology for any inconvenience this may have caused you, along with our assurance that your report has been shared with the appropriate people in our company.  


Were happy to say weve verified your submission qualifies for the offer and requested a prepaid debit card to make sure you receive a 2X refund on your Venus Swirl razor.  Please look for the card to arrive via postal mail within the next 2-3 weeks.  As a gesture of goodwill, were also sending coupons which we hope youll enjoy using on a future shopping trip.  If we can be of additional assistance, please call 1-877-259-05977.  We appreciate your interest in Venus and welcome the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

******** **** ********

7/10/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: You offer a free minion movie night on us at ************************ It stated that you must have a valid receipt dated by 6/30/2015 and that mail in forms must be post-marked by 7/7/2015 to receive your free movie code. However, anyway of obtaining a form or submitting the receipt electronically had been removed from the site. I called and talked with a supervisor named ******. All he could tell me for 20 minutes was that I missed the deadline and I was not eligible. It didnt matter how many times I read the small print to him from their own website that stated I had until 7/7/2015 to mail in the form but he kept telling me I could not have a form because I missed the deadline. I have a valid receipt dated between the dates stated and today is 7/7/2015 so I very well would have had my post mark by the deadline as well, but no one will provide me with the form. This is complete false advertising of an offer they claim they are giving.

Desired Settlement: I would like to receive my minion movie tickets code as described in the offer. Today is 7/7/2015 and I was trying to obtain the form necessary for the last two days to no avail. I have proper dated documents and would have met all criteria had the companies representative given me the proper to mail in.

BBB Response: *** ***
The Procter & Gamble Company
1 Procter and Gamble Plaza
Cincinnati  OH  45202
 

Dear *** ***:
 
BBB has received a customer concern about your business.  The concern was submitted by ***** *****  on 7/7/2015 3:21:52 PM and was assigned an ID of ********.

One of your BBB's core services is to help businesses resolve consumer complaints in a fair, fast, and equitable way.  We received word about an issue from one of your customers and we'd appreciate your response.  In BBB's experience, responses that help to foster trust in a business:

     *         Acknowledge customer concerns

     *         State the facts as you see them and avoid emotion

     *         Explain the actions you can and can't take to resolve concerns


You will find a copy of the consumer's concerns listed below.  We'd appreciate your response within 7 days of the date on this letter, which will be shared with the customer.  If you should have any questions, we would be glad to assist you.  

Please understand that the customer's complaint and your response may be publicly posted on the BBB website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The BBB may edit the complaint of your response to protect privacy rights and to remove inappropriate language.

If you received this complaint via email simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.  If this complaint was received via postal mail, please state your position in a letter and fax or mail back to BBB.

Please do not hesitate to contact me if you have any questions or concerns.

Regards,

Gary Kloepfer 
Marketplace Resource Consultant 
****************************  ****** ************


CUSTOMER EXPERIENCE INFORMATION

Customer Information:
***** ***** ****** ******* ****** ******* * **  ***** ******* ****** ************ ******* ************************


The details of this matter are as follows:
Complaint Involves:
Advertising Issues

Customer’s Statement of the Problem:

You offer a free minion movie night on us at ************************ It stated that you must have a valid receipt dated by 6/30/2015 and that mail in forms must be post-marked by 7/7/2015 to receive your free movie code. However, anyway of obtaining a form or submitting the receipt electronically had been removed from the site. I called and talked with a supervisor named ******. All he could tell me for 20 minutes was that I missed the deadline and I was not eligible. It didnt matter how many times I read the small print to him from their own website that stated I had until 7/7/2015 to mail in the form but he kept telling me I could not have a form because I missed the deadline. I have a valid receipt dated between the dates stated and today is 7/7/2015 so I very well would have had my post mark by the deadline as well, but no one will provide me with the form. This is complete false advertising of an offer they claim they are giving.
Complaint Background:
Product/Service: 
Purchase Date: 6/29/2015
Problem Occurred: 7/6/2015
Model: 
Account Number: 
Order Number: 
Talked to Company: 7/7/2015

Name of Salesperson:
 
Purchase Price: $0.00
Disputed Amount: $0.00

Desired Settlement:                      
I would like to receive my minion movie tickets code as described in the offer. Today is 7/7/2015 and I was trying to obtain the form necessary for the last two days to no avail. I have proper dated documents and would have met all criteria had the companies representative given me the proper to mail in.
Desired Settlement:
Delivery of Order


BBB Response: ***** ***** ****** ******* ****** ******* * **   *****


Dear ***** ****r :

Thank you for contacting your BBB.  Your complaint with The Procter & Gamble Company was assigned ID******** and has been sent to the complaint contact for review and a response.


Please understand you will not see your complaint posted on the Business Review immediately. Typically, it will take some time for us to communicate with the parties involved with this complaint. You should hear something from BBB within 30 days by email or mail.  If there is new information regarding your complaint, please let us know!

The next steps will be:

  • The business will send a response to your complaint.  If we don’t hear from the business after reasonable follow up attempts, we’ll let you know.

  • We’ll ask you if the business response resolves your complaint. If not, please tell us your feedback.  

  • IF you tell us that your complaint is not resolved, your BBB will evaluate if additional action is needed.  We may ask for documents or other information to help.

For a simplified explanation of our complaint process, click here or visit bbb.org under our Blog section and search “How to File a Complaint.”

Once the process is complete, the text of your complaint will be publicly posted on BBB’s website (BBB reserves the right to not post all complaints in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.  BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

BBB is here to help businesses and consumers find solutions. This requires your  cooperation and the cooperation of the business for the most satisfactory result.


Regards,

Gary Kloepfer 
Marketplace Resource Consultant 
****************************  ****** ************

Business Response:

Thanks for your interest in our P&G Movie Night promotion.  We are sorry to hear of the problem you reported and appreciate your efforts to bring this to our attention.  Hearing from you and other consumers helps us toward our goal of delivering top quality products, promotions and services.  Please be assured your comments have been shared with the appropriate people within our company.

We appreciate the time you've taken to let us know you got back in touch with our Promotions Team and faxed your submission to them. We hope the assistance you received was helpful and encourage you to get back in touch if you have any questions. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

BBB Response: ***** ***** ****** ******* ****** ******* * **   *****


Dear ***** ***** :

This message is in regard to your concerns submitted on 7/7/2015 3:21:52 PM against The Procter & Gamble Company.  Your complaint was assigned ID ********.  We received the business's response to your concerns, and you can find the contents of the message below or attached.

To assist us in bringing this matter to a close, we would like to know your view on the matter. 

     * Has the company addressed the issues of this dispute? 
     * If not, why? 
     * Has the company met the agreement they outlined in their response?

Please submit your thoughts via online system, fax or mail within 7 days. 

The text of your complaint may be publicly posted on BBB's web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

Your complaint will be made part of the company's BBB Business Review.  If we don't hear from you, your complaint will be reflected as "answered."  Should you have any questions or further concerns, please do not hesitate to contact us.  We would be glad to assist you. 

Regards,

Gary Kloepfer 
Marketplace Resource Consultant 
****************************  ****** ************


MESSAGE FROM BUSINESS:

Thanks for your interest in our P&G Movie Night promotion.  We are sorry to hear of the problem you reported and appreciate your efforts to bring this to our attention.  Hearing from you and other consumers helps us toward our goal of delivering top quality products, promotions and services.  Please be assured your comments have been shared with the appropriate people within our company.

We appreciate the time you've taken to let us know you got back in touch with our Promotions Team and faxed your submission to them. We hope the assistance you received was helpful and encourage you to get back in touch if you have any questions. We value your loyalty to P&G products and welcome the opportunity to address your concerns.



Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****

BBB Response: *** ***
The Procter & Gamble Company
2 Procter & Gamble Plaza
Cincinnati  OH  45202
 
 
Dear *** ***:

This message is regarding complaint ID ******** submitted to BBB about your business on 7/7/2015 3:21:52 PM by ***** ***** .  

We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you. 

In addition to complaint information, BBB Business Reviews also include basic background information about businesses.  This data is used to calculate a rating for your business.  This may be a good time to update your information by visiting us online at bbb.org/cincinnati/join/.

Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Regards,

Gary Kloepfer 
Marketplace Resource Consultant 
****************************  ****** ************
MESSAGE:
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****






BBB Response: ***** ***** ****** ******* ****** ******* * **   ***** 

Dear ***** ***** :

Thank you for using your BBB as a resource to resolving your complaint ID ******** submitted on 7/7/2015 3:21:52 PM against The Procter & Gamble Company.

 

Since you have accepted The Procter & Gamble Company’s response, we are closing this complaint. If you and The Procter & Gamble Company have reached an agreement and compliance is set for a future date, we trust they will follow through. If this does not happen, contact us and we will review the complaint and proceed accordingly.


Your complaint is now part of the BBB Business Review and details will be posted on bbb.org, if it meets our online standards.


We encourage you to stay in touch with BBB for great tips and information with our consumer e-newsletter or find a business you can trust with our Request A Quote service.

 

Regards,

Gary Kloepfer 
Marketplace Resource Consultant 
****************************  ****** ************

6/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a Braun "Cooltec" shavers and was instructed by the manufacturer to change the foil and cutter cartridge every 18 months. But when I go to buy or order the cartridge online, there are none.

Desired Settlement: Please provide me with the cartridge(s) so I can continue using the product as intended when I purchased it.

Business Response:

Thank you for choosing a Braun Cool Tec Shaver.  We're sorry you’re having trouble finding a replacement foil and cutterblock cassette and understand how frustrating this can be.  We appreciate your efforts to bring this to our attention and want to assure you this part is still available.

 

On our website, we have a page that's designed to help find consumers find Braun products online ( http://www.braun.com/us/where-to-buy.html?continent=am&country=United%20States%20of%20America&action=onlineshop ) We checked the Online Shops mentioned on this page and found some of them carry the Braun 40B Replacement Cassette for the Cool Tec shaver. 

 

Again, were sorry to hear of the difficulty you experienced trying to locate a Braun 40B replacement cassette and hope this information is helpful.  If you have additional questions, please call ###-###-####.  We value your loyalty to Braun and welcome the opportunity to address your concerns.

6/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The febreze plug-in ate(turned the plastic to liquid) my jeep's gearshift lever. I called. They said no problem, get an estimate and we will go from there. I got 2 because the first one was $401.80. I could not believe it. So, I got the second. They said they had a new system, so the time to install the part may be wrong, call another body shop in the next city over. The 2nd estimate is for $350.64 with the correct installation time(1.1 hrs.). When I called Febreze back with these estimates they told me I had to send the bad plug-in to them to start the reembersement process. I told them the first time I talked to them that I threw it out because it was eating my car. So, they offered me $50.00. That's like a slap in the face,it wont cover one hour at the body shop let alone the $272.00 part.I just made my 8th payment on my 2010 Jeep Wrangler Sahara Unlimited. Now, all I see when I get in my Jeep is the smeared melted plastic. I still have 64 payments until it's paid off.

Desired Settlement: I want my Jeep fixed like they said they would in the first place when they knew I threw the plug-in out. She (Sherry) even put me on hold to talk to a supervisor when I told her I threw it out. Also, I would like them to change the formula or discontinue this product. I only had the jeep out of the garage for about an hour. the plug-in came out of the vent and landed on the gearshift lever.

Business Response:

We’re very sorry to hear of the experience you reported while using a Febreze Car Vent Clip in your vehicle.  We hope you will accept our sincere apology for your disappointment with the service you received when you contacted us regarding this matter Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

We'd also like to assure you that all Febreze products have been evaluated to be safe when used as directed and we have many checks in place to ensure their quality.  It’s important for us to be aware of any concerns consumers have about our products, so we appreciate your efforts to bring this to our attention.  Please know we understand your disappointment in learning we require the return of the product in order to evaluate a damage claim.  We hope you will understand that an examination of the Febreze Car Vent Clip that was installed in your vehicle at the time of the incident is essential to our evaluation of a claim, as it is the only means we have of determining the cause of the problem you reported. 

Your satisfaction means a great deal to us, so we’ve followed up separately regarding your request for compensation.  Please allow 2-3 weeks for our letter to arrive.  If you have additional questions, please let us know. You can reach us by calling ###-###-####.  We value your loyalty to P&G products and appreciate the opportunity to address your concerns.

6/27/2015 Problems with Product/Service
6/22/2015 Problems with Product/Service
6/22/2015 Problems with Product/Service
6/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A while back I purchased a 7 pack of Secret Clinical Strength deodorant in advanced solid in lavender scent. I usually use the invisible solid but tried this. It doesn't work at all compared to the invisible solid and it isn't solid at all. It's like creamy. I can't return to the store because I don't have the receipt anymore (who would have thought that I would need to return deodorant?) and the store won't take it back anyway because it has been opened. I have emailed Secret 3 TIMES and have received no response. Not acceptable. All I want is to return this to the company for and exchange for my normal product. I do have boxes with upcs.

Desired Settlement: They have a money back guarantee, however I'm not looking for my money back. I just want to return the 7 deodorants I have for 7 Secret Clinical Invisible Solid Ooh La La Lavender sticks.

Business Response:

Thanks for choosing Secret. It's great to hear you're pleased with the way Secret Clinical Strength Invisible Solid works for you and we wish you were equally satisfied with the Advanced Solid version.  We're sorry you didn't get the protection you needed and regret your disappointment with the service you received when wrote to request assistance.  Your satisfaction means a great deal to us, so we appreciate your efforts to bring this to our attention and thank you for the additional information you provided by phone. 
Since the product you purchased in March has an expiration date of May 2015,  this may explain why you didn't get the performance you've come to expect from Secret Clinical Strength.  Once a deodorant/antperspirant is past the expiration date, we don't recommend using it as we can't guarantee it will work properly.  As discussed, we're following up by postal mail on your request for replacement and you can expect to receive our letter in 2-3 weeks. 
We're also sharing your report with our systems team that you didn't receive the replies we sent to your messages to us. Staying in touch with our consumers is important to us, so we appreciate learning of your experience. 
If we can be of additional assistance regarding this matter, please let us know.  You can reach us by calling ###-###-#### and leaving a detailed message.  We value your loyalty to Secret and welcome the opportunity to be of assistance to you. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

6/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This Money Back Guarantee process for the Olay Pro X products has been VERY misleading. I bought a set of 2 Pro X products at ***** ****. I was hesitant to try these products because I had never used anything like it before. I bought it because of the MBG - advertised on the back. However, the process for submitting has been very arduous and misleading to its consumers. It looks like the MBG is a way to scam/trick your consumers into buying this. This is completely misleading and false advertising. 1) P&G and rebate company don't disclose the terms properly on packaging or in your IVR. The packaging tell us to call the 800# - which I did. The IVR tells us to submit the original receipt with the UPC written on it or circled on the receipt - did NOT say to submit an original UPC. THis is what the product states: We promise your satisfaction with this product or we'll refund your money. Call 1-866-710-PROX (7769) with original receipt within 60 days of purchase. Limit one refund per household. 2) They tried to deny me for not submitting my UPC - which was NEVER stated as a requirement... so I escalated and explained to them the situation. 3) They eventually gave me my refund BUT it was in form of a prepaid card - also NOT disclosed on pack or on the IVR message. Shouldn't this be disclosed? Isn't that a requirement? 4) The refund was for $25 - when I purchased the product for $47.88. Now they're telling me that the refund is for only ONE product - when mine came in a set of 2 products. I believe their lack of communication of the terms of this MBG is false advertising - and misleading to its consumers. I would never have spent $50 on a set of 2 products that I wasn't sure about had I known the MBG was just a scam to get consumers to buy it. I have sensitive skin and was VERY hesitant to try. I only tried it because of the MBG. WIll never purchase again.

Desired Settlement: I would like my FULL purchase price refunded as part of this MBG.

Business Response:

Thank you for your interest in Olay Pro-X.  We are sorry you werent pleased with your purchase and regret your disappointment with our Money Back Guarantee. Your satisfaction means a great deal to us so we appreciate the time youve taken to bring this to our attention.  Please be assured your comments have been shared with the appropriate people in our company.

 

After we received your message, we asked our Promotions Team to look into this for you.  According to their records, they received the information you resubmitted by email on April 26.  The following day a prepaid debit card in the amount of $47.98 was processed to refund your purchase of an Olay Pro-X club size package containing two jars.  When you got back in touch to let us know you were concerned the refund was for one jar, an additional card in the amount of $22.98 was processed on May 21.  If you havent received the second card by now, you should receive it within the next few weeks.  Please know we regret any confusion and inconvenience this may have caused you.

 

If we can be of additional assistance with this matter, you can reach us by calling ###-###-####.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.   

6/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Allergic to product promised refund. Husband called for refund as well. Did not know he did this as I was supposed to. Refund came in form of card...debt/gift card. Tried to use no good. #'s on card no good Do not understand. Customer servbice no help. Cant answer. Is this a trick ? Where is my refund.Granted I should get only one refund. Received one gift card for 24 $ & one for 30 $ which was the husbands call by error. Please help me get my refund.

Desired Settlement: Refund

Business Response:

We appreciate your interest in Gain laundry detergent and we’re sorry to hear of the experience you reported. We understand you’re upset that your card was suspended and appreciate the opportunity to address your concerns.

Please know we take all complaints from consumers seriously. However, we detected a number of instances where either you or someone from your address has requested multiple payments in the last few months. Because of this your card was suspended.

In order to proceed with your case, we require the product to be returned to us as it is essential to investigate the reported issue. Please return the Gain product involved in this incident to:

P&G Consumer Relations
2 P&G Plaza
TN3
Cincinnati OH 45202

Be sure to include your complete name, mailing address and the following case number: ********.

When mailing the product, we recommend using a delivery service that offers a tracking number, such as FedEx, USPS Priority Mail of UPS as we are not responsible for items lost in the mail. Please retain documented proof and costs of mailing. Once we receive the product, we will review your request and re-contact you with our decision. Replacement product and mailing costs will be considered when we evaluate your request. If you are unable to return the product to us for investigation, we will be unable to take this matter any further.

Again we are sorry you had this experience. We appreciate your past use of our products, and hope you will continue to use them in the future. If you have any additional questions, please feel free to give us a call at **************.


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******* *****  This was not required of me from C. Service. They promised the card. I donated the product to ****** ******. P & G are reniging on theyre agreement. If they hadtold me to save the bottles I would have !

5/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Clairol, a division of Proctor and Gamble, offers a "Clairol Platinum Rewards" program where if the consumer purchases 4 Clairol hair color products, you will receive a coupon mailed to you for a free Clairol hair color product. So I purchased the 4 Clairol hair color boxes, uploaded them to my Clairol account at http://www.clairol.com/en-US/platinum-rewards and my account showed I earned a free hair color box. When I go to claim my coupon after verifying my shipping address, I receive the "Sorry, only one entry per user per product allowed" message and does not allow the coupon to be sent. So I have contacted Proctor and Gamble at pgconsumers.im@pg.com and called the customer service number at ###-###-#### and the email and phone reps just play the "pass the buck" game and never take ownership of the situation. I have had similar situations before with these people and they are absolutely impossible to deal with as they truly seem to absolutely care less about customers. The email and phone reps have asked if I had more than the 4 allowable free coupons in a year's time, and have had 3, so there shouldn't be any issues with me receiving this one. The solution is simple-mail me my free coupon box I have earned. I am hoping my complaint will help the decision makers at P and G realize something needs to be done to improve the customer service.

Desired Settlement: I would like to receive my free Clairol hair color coupon that I have earned.

Business Response:

Thanks for contacting us about Clairol Platinum Rewards. We are sorry to hear of the problem you experienced with your recent submission for our offer and appreciate your efforts to bring this to our attention.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

After we received your message, we reached out to our promotions team and asked them to look into this for you.  We confirmed you qualify for the offer and were sending a coupon to the address you provided in your message to us.  Please allow 2-3 weeks for delivery via postal mail.

 

We value your loyalty to Clairol and hope youll accept our sincere apology for any inconvenience this may have caused you.  If you have additional questions, please let us know.  We appreciate your interest in our products and promotions and welcome the opportunity to address your concerns. 

5/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I did buy ALIGN PROBIOTICS manufactured by this Procter and Gamble company the past January. After trying a whole package and noticing it did not work for me, I send the receipt and box label with product number to this company in order to get my money back. The say in their advertisement they WILL REFUND TOTALLY YOUR MONEY IF YOU ARE NOT SATISFIED. I send it to them in February and I haven't received my refund yet. I called them and they said they will send a refund in between 4 to 6 weeks. I waited and nothing happened. I just called them again May 6th 2015 and they said they sent it to me in March which I did NOT receive at all and now they want me to wait another 4 to 6 weeks when not only the wait is unprofessionally ridiculous but also this is their fault, I should've received this as certified mail or simply by my providing a bank account num to get a refund. In fine, I am very disapointed and dissatisfied, and I demand my refund as soon as possible. Thanks

Desired Settlement: my money back,, please.

Business Response:

Thank you for your purchase of Align Probiotic supplement.  We’re sorry you felt Align wasn’t working for you and we regret the frustration you experienced with your submission to our Money Back Guarantee.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company. 

After we received your message, we checked with the Align Money Back Guarantee Promotions Team for information about your submission.  They confirmed a ******** prepaid debit card was mailed to your address on March 3, 2015; however, we’re unable to determine why you didn’t receive the card. We want to make sure you receive your refund, so a new card was sent on May 11.  If you haven’t received it by now, you can expect it to arrive within the next 2 weeks.  We hope you will accept it along with our sincere apology for any inconvenience this may have caused you. 
 
Please keep in mind that, as we discussed, the funds on the card mailed March 3 were cancelled since a new card was sent to replace it.  If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message.  We appreciate your interest in P&G products and welcome the opportunity to be of assistance to you.

5/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been purchasing your replacement heads for at least five (5) years. Haven't had a problem until my last purchase. When I contacted your company regarding the lack of the colored bands, I thought the representative was either new or just plain ignorant. It seems '******' really didn't give a hoot about my concerns. My problem is this - with the three (3) pack I purchased, there were only blue and green bands. When I have made the purchase in the past, there has always been two (2) alternating colors. I would receive out of the three (3) heads, I had at least a 25% chance of getting a band I liked. Not this time! My preference is RED and I have used and reused the red. I can switch to your competition. All I want is a RED band. OMD, I purchased three (3) brushes and not a one of them has a RED band! Your CSR should go back into classes on how to deal with customers! I have the email response saved, if you are interested.

Desired Settlement: Would really like some RED bands!

Business Response:

Were sorry the package of Oral B Professional Floss Action Brush Heads that you recently purchased didnt include a red colored ring.  We regret your disappointment with our response when you contacted us to let us know you prefer the color red and appreciate the additional opportunity to address your concerns.

 

As you noted in your message to us, we currently offer rings for Oral-B replacement brush heads in the following colors: green, blue, yellow and red/pink.  Its important to know the distribution of the colored rings in the refill brush head packages is random.  Our 3 count packages of replacement brush heads contain three colored rings to help you identify whose brush head is whose if more than one person in the household uses the power brush.  We ensure that the colored ring does not influence the performance of the product and the brush heads can also be used without the colored rings.  Oral-B refill brush heads are sold in packages with clear sides, so you may want to look at the side of the package in the future to see if your favorite color is included.   

 

Please know we appreciate your interest in receiving red colored bands to use with your brush heads; however, we dont have colored bands available to send to you.  As a gesture of goodwill, we would be happy to send a money saving coupon you can use on a future purchase.  If you are interested in receiving a coupon, please reply to the email that we send directly to you to confirm your postal mailing address. Once we receive your address, we ask that you allow 2-3 weeks for our letter to arrive.

 

Again, were sorry youre disappointed with the colors of the rings included with your purchase.  We value your loyalty and appreciate the time you've taken to get in touch. 

5/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Due to a defective battery that I damaged my camera, I requested that they refund the purchase amount of $300 to replace my camera that was damaged by their battery.I followed the procedure given to me in the paperwork and due to the fact that their paper forced me to sign away my rights to receive my product back because it is stated on their paperwork if I didn't sign they couldn't do anything, and at the same time By signing I was giving them the right to examine my device with the expectation it would not be returned. They took over the 6 to 8 weeks promised in the initial letter to get me a decision. I did call once during that time at the end of the eight week period And was told that A decision has not been made it was still under Investigation and it would probably take about 10 weeks. I received a letter dated April 11 received on April 20 from the company stating that they reviewed the product and indicate that no abnormalities were found in the device. Furthermore, they did a complete examinations and determined that the issue was probably caused by a short in my device. The only way it could've sorted out is the fact that their battery was corroded. this company is not taking responsibility for their poor product and now I am out a $300 camera. All they did was simply apologizing a letter and sent me some coupons for products of their's. It is apparent that they do not care about their clientele and look to lose my business entirely for every single one of their products.

Desired Settlement: The only desired outcome is that I receive a check for the amount that I paid for the device which is $300. The device was not the issue it was their battery. I would like to receive a phone call from someone who is able to have enough empowerment to make this decision. Please be aware that this is the only acceptable offer I am willing to take. I will be following up with a letter directly to Procter & Gamble along with the coupons that they sent me to state my dissatisfaction in their decision.

Business Response:

Were sorry to hear of the problem you reported with the Duracell batteries installed in your camera.  Please know we appreciate your efforts to return your camera and one of the batteries to help us better understand your experience.  We regret your disappointment with our response to the claim you submitted and welcome the additional opportunity to address your concerns.

 

Upon receipt of the materials you submitted with your claim, our Quality Assurance Team thoroughly examined the P&G product (Duracell battery) you provided. Their report indicates no defects or abnormalities were found with the battery. A complete examination of the anodes, cathodes, and electrical characteristics of the product indicate the problem was caused by an external short.  Its important to know that our alkaline batteries are designed with a vent mechanism that will activate if the batteries are physically or electrically misused (externally shorted, installed backwards, used with batteries of different chemical systems or ages, stored improperly prior to use, etc.).

 

After our letter was sent on April 11 to inform you of the results of our evaluation, your camera was returned to you and were glad to hear you received it.  The permission to test form included with our questionnaire was a request for your permission to evaluate the Duracell batteries that were installed in your camera at the time of the incident.  To help us understand a report of a problem with one of our products, our research team must thoroughly examine the P&G product.   At times, this could include dismantling the P&G product, such as your battery. As a result, we are unable to return the P&G product after we finish our investigation. We hope you will accept our sincere apology for any confusion the form may have caused you.  

 

We also want to thank you for the time you took to speak with us about our decision regarding your claim.  We hope the information we provided was helpful.  As promised, we are following up by postal mail and you can expect to receive our letter in 2-3 weeks.  If you have additional questions regarding this matter, please let us know.  You can reach us by calling ###-###-####.  We value your loyalty to Duracell through the years and hope you will continue to use our products with confidence in the future.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ******

5/7/2015 Problems with Product/Service | Complaint Details Unavailable
5/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I contacted ****** support in August 2014 regarding my defective toothbrush. I was told to send it to be repaired and never received it back. I emailed and called multiple times, but was never told when I should expect my toothbrush back. Please see case ******** and emails with reference numbers: ref:_*************************

Desired Settlement: Return of my repaired toothbrush or replacement.

Business Response:

Thank you for your purchase of an Oral-B rechargeable toothbrush.  We’re sorry to hear of the problem you reported with your toothbrush and want to assure you we have strict controls in place to ensure that our products are of the highest quality.  We appreciate the time you took to let us know your toothbrush stopped holding a charge and welcome the additional opportunity to address your concerns about the product you reported mailing back to our Service Center.

After we received your recent message, we checked once again with the Service Center.  Regretfully, they still do not have a record of receiving your toothbrush. As we mentioned in our August 19, 2014 message which provided  detailed  instructions for mailing your toothbrush to our Service Center, we recommend you "appropriately insure and ship your package using a carrier who can provide tracking (examples: ****** **** ****** ***** ********** etc.) as Braun/Oral-B/P&G are not responsible for lost or misdirected mail."

Without a tracking number, we are unable to research this further for you.  We are, however, willing to consider your request for assistance, if you have a receipt that you can provide as proof of purchase.  Please email a copy of your receipt to the following email address* ***************.  Include the following in the subject line: Oral-B Toothbrush Case No. ********  Attn: *****.  Once we receive a copy of your receipt, we will review this matter as quickly as possible and follow-up by email regarding your request.  

If you have any questions, please let us know.  You can reach us by calling ************** and leaving a detailed message. We value your loyalty to P&G products and appreciate the opportunity to address your concerns.   

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I included the receipt when I sent the package to P&G. I feel like the response from P&G response indicates that they have lost my package at the service center and are requiring an unnecessary burden of documentation in order to avoid acknowledging that the package was lost at and avoid having to repair my toothbrush or send me a replacement. It seems that they are acting in bad faith and place barriers in order to honor their obligation of warranty.


Regards,

***** **

Business Response:

We are sorry youre disappointed with our response and we appreciate the additional opportunity to address your concerns.

 

On October 5, 2014, we received an email from you in which you informed us I have a proof or purchase (receipt)."  If youre willing to send a copy of the receipt that you kept for your records, we would be happy to consider your request for assistance.

 

It is important to keep in mind that our email sent in August 2014 advised you to appropriately insure and ship your package using a carrier who can provide tracking as Braun/Oral-B/P&G are not responsible for lost or misdirected mail." If you have a tracking number that you can provide, we could research this further for you.  

 

Again, we are sorry to hear of the problem you reported with your toothbrush.  As a gesture of goodwill, were sending coupons for P&G oral care products.  Please allow 2-3 weeks for delivery by postal mail.   If you have any questions, please call **************. Thank you for writing.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business requested a receipt once again. I offered to sent a receipt several months ago and receipt no response to that email. My emails were ignored until I filed a complaint with the BBB. I believe they are only requesting it now to find a way to avoid the obligations of the warranty and not admit fault in losing my package. I am once again requesting they make an effort to locate my package and return my property to me or replace the toothbrush that I have sent.

Regards,

***** **

5/5/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On February 25, 2015, I mailed a Braun 797cc-7 shaver according to the terms of Braun's “60-Day Money Back Guarantee” (the terms state that the shaver, all accessories, original box, receipt, and money back guarantee form be included). The shaver and everything else required was received by Braun on February 27, 2015, which was confirmed by the agent I spoke to at Braun's parent company, Procter and Gamble. I paid $****** for the shaver and expected to receive a refund for that amount since the shaver did not meet my expectations. At approximately 3:45 p.m. EDT on April 30, 2015, nine weeks after the shaver was received by the company (the terms said that I would receive the refund in 6-8 weeks), I called Procter and Gamble customer service at ************. I spoke with a customer service agent who said that the guarantee would not be honored since I had submitted a shaver previously for the same guarantee (this was correct -- I had submitted a Braun 9 series, which also did not meet my expectations, approximately two months earlier -- I received a refund for that shaver as promised). I was told by the agent that a letter had been sent to me on March 23, 2015 explaining that Procter and Gamble policy is that a money back guarantee can only be claimed one time per person, per household, per lifetime. I never received this letter. I asked for a tracking number for the letter, and the agent was unable to provide it. I next asked the agent where the policy regarding one submission per person, per household, per lifetime was in writing. She said she was not certain that it was in anything from the manufacturer. (I later examined the box and manual for the same shaver – there is no mention of this policy. I also searched the Braun website and could find no mention of this policy. I also searched the Procter and Gamble website and found no mention of this policy except on the money back guarantee form for an unrelated soap product). I told the agent that I did not feel this policy was just since it was not in writing, but that I would abide by it providing that I received the shaver back. She said that she would look into it and that I should call back in 7-10 days. I said that was not acceptable, and that I wanted assurance that I would receive either the shaver or a refund. She said she could not offer that assurance. I thanked her for her time and asked to speak to her supervisor. I next spoke with *******, the shift supervisor. She restated the policy about one guarantee per person, per household, per lifetime. I asked where I could see that policy in writing. She, like the agent I first spoke to, said she was unsure that it was in any of the shaver packaging or manual. I asked if I would receive the shaver back. She said that she could not promise that I would, but that she would contact the office that received the shaver and let me know the following day. I never heard back from *******.

Desired Settlement: I would like a refund of $******, as promised in the Braun "60-day Money Back Guarantee."

Consumer Response:

I’d like to withdraw my complaint.  Braun called today and is sending a refund.

 

Thank you.

**** *******

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am just upset and disgusted with the overall handling of my call in to Procter & Gamble **** Fabric Softener Customer Service. I originally called a while back with regards to my very thick **** "Original" Fabric Softener. I was told then that I would be sent a full value replacement coupon for my inconvenience. I did get a coupon that was printed to expire March 31, 2015. I ended up using it near the expiration, because I certainly wasn't going to let it expire knowingly. It was only then that I went to the register to buy my normal 129 oz **** Fabric Softener, the same one that I called in about, that I was told that I had the wrong item. I did go back and get a detergent because I didn't know what P&G would do when I called back about this and, a**** why waste it - it wasn't my error. However, I did call and told the agent, who repeated the same, without me even finishing. She said after putting me on hold, I think, that she would send me another full value coupon for the fabric softener. I was glad, I thought. However, I still didn't get what I originally called in for replaced at full value. Which to me it should be. And it shouldn't keep taking my time to call, or contact P&G, for the same issue to get taken care of completely and correctly. I am actually still very annoyed because it doesn't make sense to me. I am a "huge" purchaser of P&G foods and household products, so I really do automatically expect more and definitely better than this.

Desired Settlement: That 129 oz **** Fabric Softener costs $ ****. It's been the same price @ ******* ************ where I shop for years now. It never goes on sale cheaper than that @ *******. The 150 **** Detergents roll back prices or fluctuate, but not those fabric softeners, I know. Or at least no around here and that includes ******** ***** ** **** *** ******* ****** ** where we shop as well, especially ******* *****. So, I want the coupon value that I should have gotten after that first call. And yes, I know I got one free detergent, but it was never my doing. Besides, the one I have now finally, won't cover the full cost of the one I buy and that's the biggest problem of all. I hope this isn't too much to ask, and I certainly don't feel it's inappropriate on my end. I hope that this will be resolved in my favor and I will look forward to hearing from P&G with a favorable response. Perhaps, they area unaware of what's going on in their call centers.

Business Response:

Thank you for choosing **** products to help you care for your laundry.  We're sorry you received **** Original Fabric Softener in this condition and regret your disappointment with the service you received when you contacted us for assistance.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

The coupon that you received is the highest value coupon we have available to send to consumers for **** fabric softener.  Since your bottle cost more than the value of the coupon, we're sending an additional coupon to ensure you are reimbursed for your purchase.  Please look for it to arrive within the next 2-3 weeks.  We hope youll accept the coupon along with our sincere apology for any inconvenience you may have experienced. 

 

If you need to contact us a**** about this, please call **************.  We value your loyalty to **** and appreciate the opportunity to address your concerns.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *****

4/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ******* black hair dye caused severe chemical burns to face neck and scalp. Allergic reaction to burns nearly killed me. I have scarring .Required multiple trips to ER and i dont have health insurance. Havent been able to work for a month due to ongoing dermatic condition. I have dyed my hair with this product several times throughout the years with no problems. Information on box does not indicate that allergic reactions to PPD can occur and possibly be life threatening even when product has been used before. If i had known that using it was a gamble with my life and health, i would have never used it. This is an extremely dangerous product and does noy have enough info to allow consumers to make safe decision concerning purchase and use. I have a pictures of the damage to my face neck and scalp that start from 1 day after use to 30 days after use as well as witness testimony that i will can provide.

Desired Settlement: Pay my medical bills. Pay to send me to a dermatologist. Pay me for lost wages and pain and suffering which is ongoing. Would prefer to avoid litigation but am not opposed to it either.

Business Response:

We’re sorry you had this experience after using ******* **** ** **** to color your hair.  We appreciate the time you've taken to bring this to our attention and the additional opportunity to address your concerns.

Please be assured we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure that our products are safe when used as directed. Each product must pass a thorough safety evaluation before it is made available to consumers and we continue to monitor the safety of our products after they are marketed.

Allergic reactions are very rare; however, we do recommend that all consumers conduct a skin allergy test before each and every use of any colorant product.  The package contains detailed instructions and advice on how to do this and we advise that the instructions are followed carefully.

We’re always concerned when a consumer attributes a problem to the use of one of our products.  When we received a call about your experience, we immediately reported the details to our Health & Safety Team.  To help us gain a better understanding of your experience, we followed up by postal mail on March 18, 2015. Please complete the questionnaire enclosed with our letter and return it to us in the postage-paid mailing envelope provided. In order for our Health & Safety team to consider reimbursement of out of pocket medical expenses, please include copies of receipts and any other requested materials when you return the completed questionnaire.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement.  
 
Again, we are sorry you had this experience and regret any inconvenience this has caused you.  If you have any questions, please let us know. You can reach us by calling ###-###-#### and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

4/24/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Upon contacting ******, I explained to ***** that I specifically DID NOT WANT ANY PRODUCTS CONTAINING ALCOHOL. She went through a spiel about conditioning alcohol, and so forth. Nonetheless, she convinced me to purchase two products from two separate orders that contained alcohol. I tried to take her advice and ended up with an irritated scalp and broken/brittle/dry hair. I contacted customer service who transferred me three times (*which took 45+ minutes) and was told to call back for to figure out how to return the products. My question is: Haven't I been through enough?

Desired Settlement: I would like a refund in the least inconvenient method possible. I do not wish to be inconvenienced any longer. I have two nearly full products (*both have only been used twice to see if the reaction was attributable to the products in question-which was later determined). The final representative Angela was curt and somewhat uncaring. ***** was nice, and ****** tried to be helpful, but just didn't know what to do. Plus, I received three different pieces of information.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by ******* ****** ****** ****** regarding complaint ID ********.  The last lady that called was argumentative and highly insensitive.  After that phone call, I have not heard from their offices.  

******* ******

Business Response: Thank you for your interest in ******.  Please know we are sorry to hear of your experience when using our products and we regret your disappointment with the service you received when you contacted us for assistance.  We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with the appropriate people in our company.
 
We also want to assure you that we care deeply about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.
 
We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. On April 9, we followed up by postal mail with a letter that includes a questionnaire and an addressed, postage-paid mailing envelope.  We hope you will take a moment to complete the questionnaire and return it to help us better understand your experience with ****** products.  
 
In a separate mailing, we're sending a prepaid debit card to refund your purchase.  Please allow 2-3 weeks for delivery of the card.  If you have any questions, please let us know. You can reach us by calling ###-###-#### and leaving a detailed message with your complete name, telephone number and the best time to contact you.
 
Again, we are sorry to hear of your experience and we appreciate the opportunity to address your concerns. 

4/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I PURCHASED ****** SHAMPOO, CONDITIONER, AND GLOSS ON 1/29/2015 FOR$72.08 DIRECTLY FROM THEIR WEBSITEAT WWW.******.COM. I DECIDED THE PRODUCT WAS NOT MAKING MY HAIR ANY GLOSSIER AND TANGLED IT MORE. I CONTACTED THEM FOR A REFUND AND THEY SAID THEY WOULD SEND A RETURN PACKAGE WITH INSTRUCTIONS ON 3/10/2015. I RECEIVED IT AND RETURNED THE PRODUCTS WITH THE RECEIPT. I RECEIVED A LETTER TODAY 4/11/2015 STATING THEY WOULD SEND ME A $60.00 PREPAID VISA CARD SINCE NO RECEIPT HAD BEEN RECEIVED (WHICH IS NOT CORRECT). I AM REQUESTING MY FULL REFUND. THIS HAS BEEN THE LONGEST RETURN I HAVE EVER HAD TO GO THROUGH.

Desired Settlement: I WOULD LIKE A FULL REFUND OF $72.08, NOT $60.00 AS A ONE TIME GESTURE!!

Business Response:

Thank you for your interest in ******.  Were sorry you werent pleased with your purchase of our hair care products and we appreciate the additional opportunity to address your concerns.

 

We received the products you returned; however, we did not receive a copy of the receipt. We regret any confusion and appreciate the ******.com order number you provided so we could look into this for you.  Your purchase has been verified and an additional prepaid debit card in the amount of $12.08 has been sent to provide a full refund.  Look for the card to arrive via postal mail within the next 2-3 weeks.

 

Please accept our apologies for any inconvenience this may have caused you.  If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message with your complete name, telephone number and the best time to contact you. Thank you for getting in touch.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******** **********

4/17/2015 Problems with Product/Service | Complaint Details Unavailable
4/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Myself, my sister and a friend went shopping and decided to buy ******* toilet paper double which was supposed to be 18 rolls = 36 rolls. We paid $***** each. Unfortunately it was not so. The rolls were extremely small and you could see that they were a misrepresentation. In assessing them next to other brands the difference could clearly also be seen. We want to make sure this company is not ripping off the public in making believe we are getting what we are NOT! Contacted the company and they want to send $**** coupon. That is unacceptable.

Desired Settlement: Replacement for each of us for the 18 = 36 rolls which at first we thought was 24 rolls but in looking back at the package it is the bigger one.

Business Response:

Thank you for your recent purchase of *******.  We’re sorry you’re unhappy with the size of your ******* Double Rolls and appreciate the additional opportunity to address your concerns. 

 

The 18 rolls = 36 rolls comparison mentioned on our ******* Double Roll package is based on the number of sheets per roll versus our ******* Regular rolls. ******* does not base roll sizes on other market brand sizes. There may be other brands with more sheets than ours but we maintain our roll equivalencies based on internal formats.  The number of sheets per roll and the sheet size is printed on the outer packaging.

 

Please know we regret your disappointment with our offer to send money saving coupons and we're still willing to send them with the hope you'll give our product another try.   However, in order to consider a request for a refund, we ask that you send copies of your receipts.  Weve followed up separately by email with details on sending your receipts to us.

 

If you have any questions, please let us know. You can reach us by replying to the email sent directly to you or by calling ************** and leaving a message.  We appreciate your interest in *******.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

NO ONE IS ASKING FOR A REFUND.  The tissues cost close to $** each and they offered to send $**** coupons.  That is unacceptable.  Willing to accept replacement coupons, not cash money.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

**** ******

Business Response:

Please know we regret your disappointment with our response to your request for compensation beyond the money saving coupons we offered to send.  Since the number of sheets per roll and the sheet size is printed on the ******* Double Roll package, and you received product that was made as intended, we offered to send $**** coupons as gesture of goodwill.   In order to consider your request for coupons to replace the value of the rolls you reported buying, we respectfully request that you send copies of your receipts to the email address we provided in the message sent directly to you.

 

Again, we're sorry you're unhappy with the size of ******* Double Rolls and we appreciate the time you have taken to let us know how you feel.  

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  HAVE NOT HEARD FROM THE BUSINESS.

Regards,

**** ******

Business Response:

Were sorry if you havent received the messages we sent directly to your email address and we appreciate the additional opportunity to be of assistance.

 

In a message dated March 30, 2015, we wrote to let you know that in order for us to consider your request for coupons to replace the value of the rolls you reported buying, we respectfully request you send copies of your receipts to the following email address:  ***************

 

Please include the following in the subject line when sending your receipts:  ******* Case No. ********

 

If you do not have copies of your receipts, please know we are still willing to send the money saving coupons originally offered.  Once we hear from you, well be in touch.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

The issue here is that the rolls are not representative of what they state.  These corporations are ripping off consumers.  I went to ******** where purchased to complain and took a roll and they told me to contact the company because they dont make them.  Let me ask the company and the BBB who there keeps their toilet paper and food receipts safely away and ready to send to anyone.  The only receipts folks keep are the IRS required for 7 years of whatever.   This company should be ashamed of themselves.  But I have a plan in mind for these companies who continue to cheat consumers, encourage folks to stop buying their products.  Lots of consumers dont take the time to realize when the size or weight of a product changes.  These companies have changed sizes, product sheets and so on.  Maybe the BBB is not able to handle and it should be the Consumer Affairs and Attorney Generals of the State they manufacture in.
Regards,

**** ******

4/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used an **** night cream and had a reaction. My face broke out in a rash as well as my chest. I tool photos and contacted Procter & Gamble. They responded, and offer coupons and a refund. I continued to have a rash on my chest which resulted in having to go to ****** ****. I paid $****** out of pocket and received a prescription which finally alleviated the pain and rash. I contacted P&G in attempt to get medical expenses reimbursed and I have all supporting documentation that I did have to receive medical care. They have ignored my emails since this request.

Desired Settlement: Refund of medical expenses, as in I feel this is fair. I had a rash for over 2 weeks which was discomforting and costly.

Business Response:

We are sorry to hear of your experience with **** and regret your disappointment with the service you received when you contacted us for assistance.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.

When you contacted us by email, we shared the details of your correspondence with our Health & Safety Team and informed them of your request for reimbursement of your medical bills.  To help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on March 30, 2015. Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope provided. In order for our Health & Safety team to consider reimbursement of out of pocket medical expenses, please include copies of receipts and any other requested materials when you return the completed questionnaire.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement.   

 

Again, we are sorry you had this experience and regret any inconvenience this has caused you.  If you have any questions, please let us know. You can reach us by replying to our email or by calling ************** and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

Yes, they have submitted the questionnaire and I have returned my responses and documentation. I will await their review. At this time this issue has not been fully resolved. 

Regards,

***** *****

4/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a $*** electric shaver at the *** ** ******* location in Las Vegas. The salesperson said they would send it to my house for arrival upon my return. It didn't come for another two weeks. When I called to inquire, I was lied to and told it had shipped out when it hadn't. after 3 attempts, I called to cancel. I had to call and email 6 times before the manager agreed to refund my money in full. I then had to follow up three additional times before I got someone to credit my credit card. When the credit appeared, it was for less than what my charge was. I sent a letter to the CEO of Procter and Gamble the parent company, and got no response.

Desired Settlement: I would like a letter of apology from P&G along with a check for the balance of my purchase and the additional postage I had to incur to return the product. This is not what I thought the image of P&G was, but apparently it is too big to control quality of their service and personnel.

Business Response:

Thank you for contacting us about your experience with *** *** ** *******.  We're sorry you weren't pleased with the shaver you purchased and hope you will accept our sincere apology for your disappointment with the service you received.  Please know we appreciate your efforts to bring this to our attention.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

Your satisfaction means a great deal to us, so we want to help.  We've requested a prepaid debit card to reimburse you for the cost of your postage.  Please allow 2-3 weeks for delivery by postal mail.

Again, we are sorry you had this experience.  If we can be of additional assistance with this matter, please call ************** and leave a message.  We appreciate your interest in P&G products and welcome the opportunity to address your concerns.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** *****

4/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PROCTOR AND GAMBLE ******** CAR CLIP DAMAGED MY CAR DASHBOARD.I HAVE CONTACTED THE COMPANY SEVERAL TIMES, SINCE DEC 2014, THE ******** TEAM STATED THEY MAILED CLAIM FORMS....NO CLAIM FORMS ARRIVE I RECEIVED,A COUPON FOR A FREE ******** CAR CLIP AND $1.00 OFF TOILET PAPER.THE ******** TEAM, HAS NO INTENTION OF PAYING FOR MY CAR REPAIR.I HAVE SENT A LETTER, PHOTOS OF THE DAMAGE AND REPAIR FROM ****** BODYSHOP. REQUESTING PAYMENT. FOR DAMAGE.

Desired Settlement: REFERENCE FILE: ********Dear Consumer Response Team,Enclosed is the estimate from ****** Dealership for the repair andphoto of the damage. IN addition to the quote for repaid I will need to include the cost for two days car rental cost of $150 with tax.The total cost of the claim is $554.00. Please sent the check now, to myhome address **** ****** ***** **** **********.I am the consumer, your product caused the damage. ****** is the only repair shopI will use for my car.

Business Response:

We’re sorry to hear of the problem you reported with the ******* Car Vent Clip installed in your car and regret your disappointment with the service you received when you contacted us for assistance. 

Please be assured we’re committed to manufacturing high quality products. All versions of ******* are extensively evaluated to ensure they are safe when used as directed and we have many checks along our manufacturing lines to ensure their quality.  We’re sorry you had this experience and we appreciate the opportunity to address your concerns.

We’ve reviewed our records to look into this for you.  Our contacts show you got back in touch by phone on January 14 to let us know you’d gotten an estimate for repairing your dashboard but hadn’t received materials to submit a claim.  At that time, our representative offered to send the necessary materials and explained that it may take 2-3 weeks for them to arrive via postal mail.  Among the items our representative requested for you were postage paid mailing materials and a questionnaire designed to help us gain a better understanding of the incident. The questionnaire also provided instructions to return the product for analysis, along with photos, estimates and the completed questionnaire.  We understand from your recent message that you did not receive the questionnaire and we hope you will accept our apology.
 
While we appreciate your efforts to provide an estimate and a photo with your letter dated January 25, we have not received the product you reported using.  It’s important to know that an examination of the ******* Car Vent Clip that was installed in your vehicle at the time of the incident is essential to our evaluation of your claim, as it is the only means we have of determining the cause of the problem you reported. 

On March 20, we followed up by postal mail with a request that you return the ******* Car Vent Clip along with other items.  In order to review your claim, we need to examine the ******* Car Vent Clip that was installed in your car and we hope you will mail it to us.  Please use the postage paid mailing materials provided with our recent letter as they are labeled with your case number and the address of our damage claims team.

Once we receive the requested materials, we will review your claim and follow up by postal mail.  Please keep in mind that the investigation process can take up to 6-8 weeks; however, we will do our best to review your claim as quickly as possible.  If you have any additional questions please let us know. 

 

4/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We complied with the promotional directions. There out of coupons and are telling me to re-enter in two months. The customer friendly procedure would be to save the paperwork and honor their splash on the inserted material with the product. Proctor and Gamble have my email address and should be responsible enough to take care of their problem properly.

Desired Settlement: Address the complaint quickly.

Business Response: Thank you for your recent purchase of an ****** ***** **********! We’re sorry to hear of the problem you experienced with our offer to receive a $7 coupon for replacement brush heads when you register your toothbrush on line. We understand your frustration and appreciate your efforts to bring this to our attention. Please be assured your comments have been shared with those responsible for this promotional offer. Your satisfaction is important to us, so we want to help. On March 16, we sent a letter with coupons to the address you provided. Please allow 2-3 weeks for delivery by postal mail. If we can be of additional assistance, you can reach us by calling ###-###-#### and leaving a message. We value you loyalty to P&G products and welcome the opportunity to address your concerns.

3/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PROCTOR AND GAMBLE SOLD A PRODUCT THAT HAS SEVERE HEALTH IMPLICATIONS WITHOUT ANY APPROPRIATE WARNINGS OF USE OR HAZARDS REGARDING THE HEALTH RISK ASSOCIATED WHEN USING THE PRODUCT. THE PRODUCT IS HERBAL ESSENCES SET ME UP MOUSSE. THE PRODUCT IS VERY HAZARDOUS FOR THOSE SUFFER FROM ASTHMA, ALLERGIES OR OTHER HEALTH ASSOCIATED WITH BREATHING. ALSO, THE PRIMARY CHEMICALS FOR THE PRODUCT CAUSES SKIN IRRIATION.

Desired Settlement: I WOULD LIKE AN EXPLANATION WHY THE PRODUCT WAS SOLD AT WALMART, INC. I WOULD LIKE THE PRODUCT REMOVED IMMEDIATELY AND WITH A PUBLIC APPOLOGY TO CONSUMERS. THE PRODUCT CAUSED AN A SEVERE ALLERGIC REACTION AND AN ASHTHMA ATTACK. I WOULD LIKE A REFUND AND A MEDICAL EXAMINATION AND CONSULTATION AND COMPENSATION FOR ANY OF DAMAGE TO ME, THE CONSUMER.

Business Response:

Please know we’re sorry to hear of the experience you reported while using Herbal Essences Set Me Up Mousse.  We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health & Safety Team.

 

We also want to assure you that we care deeply about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.

 

Were always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up by postal mail. Please complete the questionnaire enclosed with their letter dated March 9, and return it to us in the postage-paid mailing envelope provided. If you are requesting reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the information our Health & Safety Team has asked you to provide.  

 

Within the next 2-3 weeks, you will also receive a prepaid debit card to refund your purchase.  If you have any questions, please let us know. You can reach us by calling************** and leaving a message with your complete name, telephone number and the best time to contact you.

 

Again, we are sorry to hear of your experience and we appreciate your efforts to get in touch.

3/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought Pantene Pro-v Repair and protect shampoo and conditioner. Had a severe allergic reaction and wound up in the hospital due to the allergic reaction.

Desired Settlement: I would like to be reimbursed for the price of the product as well as hospital bill and wages lost from work due to allergic reaction.

Business Response:

We’re sorry to hear of your experience with Pantene Pro-V Repair & Protect shampoo and conditioner. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team.

Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we maintain and ongoing monitoring program to ensure the highest standards of safety and quality.

We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up by postal mail. Please complete the questionnaire enclosed with their letter dated February 27, and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information.

Within the next 2-3 weeks, you can also expect to receive a prepaid debit card to refund your purchase. If you have any questions, please let us know. You can reach us by calling************** and leaving a message.

Again, we are sorry to hear of your experience. We value your loyalty to Pantene and we appreciate your efforts to get in touch.

3/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A $10.00 coupon was not available as offered "...when you register at OralB.com/register. The website takes all personal information, including full name, address, phone number, age, gender, and e-mail address THEN tell me "They are out of coupons. Check back in three weeks". How can they possibly be out of coupons that they produce?

Desired Settlement: A $10.00 coupon

Business Response:

Thank you for your recent purchase of an Oral-B Power Toothbrush!  Were sorry to hear of the problem you experienced with our offer to receive a coupon for replacement brush heads when you register your toothbrush on line. Please know we understand your frustration and appreciate your efforts to bring this to our attention. Feedback from loyal consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

Your satisfaction is important to us, so we'd like to help. Were sending coupons via postal mail to the address you provided and you can expect to receive them within 2-3 weeks. If you have any questions, you can reach us by replying to the email we sent directly to you.  Or if you prefer, you can get in touch by calling ###-###-#### and leaving a message.  We value your loyalty to P&G products and welcome the opportunity to be of assistance to you.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Actually, their current offer to "make it right" is more than satisfactory. I received a phone call and an e-mail advising me they took complete ownership of the error, and are sending via regular mail coupons worth more than those originally not available.

Kudos to Proctor & Gamble! 

Regards,

******* *****

3/18/2015 Problems with Product/Service | Complaint Details Unavailable
3/11/2015 Problems with Product/Service | Complaint Details Unavailable
3/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought an Oral-B electric toothbrush from Procter and Gamble's website and 3 replacement brush heads from *************. It is too powerful and caused my gum to recede. I had the gum surgery and bought a Philips Sonic toothbrush instead. I e-mailed Procter and Gamble. While waiting for a response, I used the UPS return label (******************) to return the toothbrush. A few days later, I received a shipping label from P&G in the mail for the brush heads (**** ********). I sent them back promptly. I e-mailed P&G asking for a status update on the refund. They stated they received the brush heads back but not the toothbrush, so they're just going to refund me for the brush heads.

Desired Settlement: P&G needs to send me a refund for both the toothbrush and the brush heads.

Business Response:

Thank you for your purchase of an Oral-B rechargeable toothbrush from the eStore in August 2012 and replacement brush heads in May 2014. We’re very sorry to hear of your recent experience.  We appreciate the time you’ve taken to bring this to our attention and the additional opportunity to address your concerns.

Please be assured we care about the safety of our products and the people who use them.  We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective when used according to directions.  Each product must pass a thorough safety evaluation before it is made available to consumers.  Additionally, we continue to monitor the safety of our products after they are marketed.

We’re concerned to hear your report and want to assure you that we’ve shared your comments with the appropriate people in our company. On January 16, we sent a questionnaire on behalf of our Health & Safety Team to help us gain a better understanding of your experience.  If you haven’t already done so, we hope you’ll take time to complete the questionnaire and return it in the envelope provided along with any requested materials. 

In your initial email, you didn't request a refund for your toothbrush so we weren't expecting to receive it.   Since it wasn’t enclosed with the brush heads that you returned to our Quality Assurance Team, we appreciate the time you’ve taken to let us know you mailed your toothbrush separately to an address in *******M, TN. Based on the documents you provided, it appears you used a return label that may have been included with the order you placed with eStore Retail Services on August 30, 2012.  It is important to know your purchase does not qualify for an eStore refund as it is past the 30 day window for returning an item and the address on the label is no longer affiliated with P&G.  We are checking to see if we can obtain information on the package.

In the meantime, a prepaid debit card in the amount of $19.99 was requested to refund the brush heads that you mailed to us.  Please allow 2-3 weeks for delivery by postal mail.

Again, we are sorry you had this experience and we will be in touch when we have additional information to share.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I sent P&G the questionnaire weeks ago.  I didn't mention I was sending the toothbrush back because they are two separate items.  The brush heads I bought from a third party--drugstore.com--so I e-mailed you to get permission for a refund.  For the toothbrush, I bought it directly from P&G, so I had already sent that back via the UPS return shipping label included in the shipment.  I still have not received a refund for the toothbrush or the brush heads, so this complaint is NOT resolved.

Regards,

******* ********

2/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I selected yes on the health issue, as I know that part of this issue is being sent to their Health and Safety (?name of dep't?) I purchased a 36 pack (huge pack) of Charmin Ultra Strong toilet paper. It's wrapped in thick plastic packaging and inside are 4 packs of 9 rolls each, wrapped in a thinner plastic. Upon taking out the first pack of 9, I scratched my finger. It hurt and shocked me and I instinctively dropped the pack. After further inspection, I noticed that the toilet paper had some type of metal-like shards in it. It definitely looks like the metal was in the paper before any packaging whatsoever. If a piece broke during manufacturing, then I figured they should know. I called Charmin. We went through a lot of questions and answers. They seem to be taking the issue seriously as it was going to be reported to the area in which manufactured the toilet paper I purchased, and their Health and Safety department will also be on alert. What if I had used the toilet paper for its intended purposes? Moreover, what if the metal were actually sticking out of the plastic? I would have definitely cut myself. All of that being said, the lady on the phone asked me how much I paid for the toilet paper. I said $15. It was on sale. It retails for $19.99. She offered me a $15 Visa Gift Card or 2 coupons for up to $11 value each. I said the sale would be over by the time I get that stuff in the mail, and I just spent a ton of money on ****** and Charmin--I'm put out right now, and $15 doesn't even cover tax. (which i did not bring up tax)... but I did press the ****** retail value v. the sale price. I should be able to fully replace the product with tax. I should haven't to worry about ****** honoring a sale price especially since I have to return the paper to Charmin. On that note, she said "we will be sending you an envelope to return the toilet paper and all of it's packaging." I said "not a box?" She said "you can use any box you may have." Well, luckily I have been moving and I have some boxes, so it shouldn't be too hard for me to find a box. If they have a possible health and safety issue, and they seem to be taking it seriously, I would think they would take sending me a box seriously. On top of that, I am going to be really upset if I have to take this box of toilet paper to the post office/ups/fedex myself. I haven't been told that, but I'm not going to be surprised if I have to do all of that. None of their answers seem to be making me whole or making up for their problem. Not mine. I was nice enough to call and I'm the one that called ****** to let them know that other packages on that pallet could have a safety issue.

Desired Settlement: I would like to be reimbursed for the full cost of this toilet paper because I feel that is only right. I shouldn't have to go through the hassle of a price adjustment at Target. Moreover, I want it plus tax. 6% sales tax. Lastly, if I have to take this stupid box to the post office, I want another $10 for going out of my way to do their job and for the gas money. It's not that I don't think they're taking this problem seriously--as I really can't say--I have no idea. Overall with a ll of the questions and whatnot, it seems like it, but the way they are handling it and my part I do not like. Thank you.

Business Response:

We are very sorry to hear of your experience with Charmin and hope you will accept our sincere apology for your disappointment with the response you received when you called to bring this to our attention.  Feedback from thoughtful consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

Please be assured, our products are manufactured and packaged under stringent quality control to help ensure them against any defects.  Its important for us to be aware of any concerns consumers may have about the quality of our products. We appreciate your efforts to bring this to our attention and your willingness to mail the product to help us gain a better understanding.

 

Your satisfaction with our products and service means a great deal to us, so were following up by postal mail.  Were sending a prepaid debit card to refund your purchase and to help compensate for expenses incurred in mailing the product to our Quality Assurance team. As a gesture of goodwill we are also sending coupons we hope youll enjoy using.  Please allow 2-3 weeks for delivery by postal mail.

 

Again, we are sorry you had this experience.  We thank you for contacting us and look forward to receiving the product for evaluation. If you have any questions, you can reach us by calling ************** and leaving a message.  We value your loyalty and welcome the opportunity to address your concerns.

2/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went to *** the other day to buy mouthwash that would help eliminate gingivitis. I found Procter and Gamble's product, Crest Pro-Health Clinical, Alcohol-Free Mouthwash that claims to reverse gingivitis in two weeks. However, no where on the bottle does Proctor and Gamble mention that use of the mouth wash will result in slight browning of the teeth, ulcers, and loss of taste. I investigated my problem further by looking online to see if anyone else had suffered similar problems. Upon review of several websites and forums, which will be listed below, I found that this was a wide-spread problem that all Crest users face. I looked on Crest's website to see if they addressed these issues. It states, "The active ingredient in Crest Pro-Health Rinse has been recognized as safe and effective by an *** advisory panel. The label meets current FDA standards. Some other mouthwashes that effectively fight plaque and gingivitis, and have the potential to contribute to temporary brown tooth discoloration, have been on the market for years, and do not carry a stain label." So, because one company does not show that their rinse creates brown stains does not mean that your company is excused from it. I would argue the idea of the "temporary stain" as well. Furthermore, your website claims that this product only causes these side effects (loss of taste and staining) in a small number of people. However, after reviewing my sources online, that information is inaccurate and should be widened to a majority of the population. THERE IS NO EXCUSE TO HAVE A PRODUCT ON THE MARKET THAT YOU KNOW CAUSES DAMAGE, WHETHER PERMANENT OR TEMPORARY. As soon as the first complaint came in about loss of taste, it is your responsibility to pull that product from the shelves and to begin making changes to your formula. Your brand is flawed, your product is ineffective, and you are scamming people out of their money. This mouthwash has no use other than worsening your teeth so that consumers will have to buy your other products. Below are several websites that discuss the problems with Crest: ******************************************************************************************** **************************************************************************************************** ****************************************************** ******************************************************* ***************************************************************************************** ******************************************************************************************************** **************************************************************************** ********************************************************************************************************** ***************************************************l You cannot pretend to not see each and every one of these comments. If I was the only one who had experienced such a thing, it may be different, but after seeing thousands upon thousands of reviews and complaints about your product, I know that it isn't just me. I haven't been able to enjoy the taste of food. I can't eat with it tasting normal. And I am not sure when the taste will come back. Do not sit aside and pretend like there is not a problem with your product. There is, and it needs to be recalled and banned. I will contact whoever I need to to see that this happens. I would expect something better from a company of your size. I will see to it that everyone I know is warned about this product and that they do not purchase it. I have already told several of the guys that I know, and they have thrown your product out. They were dedicated users until then. Please do not take this issue lightly, you are ruining people's taste and appearance because it makes you money. There isn't anything lower than that. Thank you, and have a nice day.

Desired Settlement: There are two settlements that I would like to see come out of this situation. First, I would like to be refunded for my purchase of the mouthwash ($7.94) and I would like to be given $500 compensation for my time, my injuries, and for the restaurants where I spent money but could not taste the food. This $500 will also cover the cost of whitening my teeth if need be. Since the date I purchased this mouth wast, I have spent approximately $200 eating out at restaurants. However, I have not been able to taste any of the food. This $500 will also cover the cost of eating until I can taste my food again (approximately 2 weeks, according to articles that I have read). It will cover the grocery bill for those two weeks. First settlement: $507.94 check to be sent to me as a refund and compensation for the next two weeks of eating. Second, I would like for Crest to pull their product off of the market and to make a public apology announcing the damage that their product can cause. If this product is so great, then every employee for Procter and Gamble should be required to use it. They will quickly learn of its damages. Second Settlement: Recall of product and a formal, public announcement of its damages.

Business Response: We’re sorry to hear of your experience with Crest Pro-Health Clinical Oral Rinse. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team.
 
Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.
 
It may be helpful to know Oral Care products containing Cetylpyridinium Chloride (CPC), the active ingredient in Crest Pro-Health Rinse, may cause a temporary aftertaste or temporary change in the taste of food in a small percentage of people. While *** stays in the mouth for long periods of time to allow the rinse to provide its 12-hour benefit, changes in the taste of food typically go away shortly after you stop using the product. Crest Pro-Health Rinse does not cause permanent taste alteration. Please be assured, we conducted comprehensive studies on Crest Pro-Health Rinse to prove its safety and effectiveness.
 
Cetylpyridinium Chloride (CPC) not only helps to fight plaque and gingivitis, but it also kills bacteria in the mouth.  Like all mouthwashes that effectively fight plaque and gingivitis, these rinses can contribute to temporary, surface-level brown tooth discoloration, which is reported by a small percentage of people. 99.9% of people who have purchased Crest Pro-Health Rinse have not raised this concern.  After it kills germs in your mouth, sometimes the dead germs can collect in hard-to-brush areas which can lead to a temporary stain or discoloration on the surface of the teeth.  People may be more likely to experience this if they develop a lot of tartar on their teeth, smoke, or drink colored beverages like coffee, tea, or red wine.  Brown tooth discoloration from use of mouthwashes that effectively fight plaque and gingivitis is not harmful. It is reversible - and largely preventable - through options like brushing with a power toothbrush and tartar-control/whitening toothpaste, flossing, and visiting the dentist regularly.
 
We’d like to assure you that the ingredient CPC has been recognized as safe and effective by an FDA advisory panel and the label on our product meets current FDA standards.  Additionally, Crest Pro-Health Rinses containing CPC as the active ingredient have a statement on the label to let people know that:  "In some cases, antimicrobial rinses may cause surface staining to teeth. This is not permanent or harmful, and may be prevented by adequate brushing or removed at your next dental visit.”
 
Still, we understand your concern and regret your disappointment with your purchase of Crest Pro-Health Clinical Rinse.  To help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on February 13, 2015. Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope provided along with any requested materials.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement.
 
In the meantime, a prepaid debit card in the amount of $7.94 has been sent to refund your purchase.  Please allow 2-3 weeks for delivery by postal mail.
 
Again, we are sorry you had this experience and regret any inconvenience this has caused you. If you have any questions, please let us know. You can reach us by calling************** and leaving a message. We appreciate your interest in our products and welcome the opportunity to address your concerns.

2/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a product that was advertised with a $5 rebate. The rebate was not honored because P&G claims that using a store loyalty card is considered an offer and therefore the rebate is not valid.

Desired Settlement: I would like the $5 rebate honored.

Business Response:

Thank you for your recent purchase of Cascade.  We appreciate the time you took to participate in our Cascade mail-in rebate and we regret your disappointment.  Please be assured your comments have been shared with those responsible for this offer.

 

As a gesture of goodwill, were sending a coupon which we hope youll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery by postal mail.  We value your loyalty to P&G products and appreciate the time youve taken to get in touch.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

*********** ********

2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: First off, I always purchase P&G products, starting with shampoo and ending with sanitary napkins. I recently purchased three bottles of Head and Shoulders Shampoo (2 in 1, Smooth & Silky, expiration date 08/2015, UPC #: ************, 14.2 FL OZ) from the local *** Pharmacy Store *** * ****** *** ******* ****** ** *****). After use, my eyes hurt. My husband used it as well and he said he has the same symptoms. I first though that possibly some shampoo got into my eyes and that is the reason for the pain. Not so. Next time I closed my eyes. My eyes started hurting again after use. They even hurt hours after using the shampoo. The shampoo does not state that it will cause painful eyes.

Desired Settlement: I ask you to please refund me the money for the three shampoos. Although I do not have a receipt, I believe it is not the liability of *** to carry the burden of refunding me.

Business Response:

Thank you for your recent purchase of Head & Shoulders Smooth & Silky.  Please know were sorry to hear of the experience you reported while using our product.  We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team.

 

We also want to assure you that we care deeply about the safety of our products and the people who use them.  We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers.  Additionally, we continue to monitor the safety of our products after they are marketed. 

Your satisfaction is important to us, so were following up by postal mail on your request for a refund.  Please allow 2-3 weeks for delivery.  In the meantime, please save any remaining unused product for the next four weeks in case we need to retrieve it or obtain additional information.

 

Again, we are sorry to hear of your experience.  If you have any questions, you can reach us by calling ************** and leaving a message.  We appreciate your interest in Head & Shoulders and welcome the opportunity to address your concerns.

1/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My family was on vacation during the week of 12/13-17/2014. On 12/16/2014 we stopped in *********** ***at a ********* store to pick up a few products, while there we also purchased a bottle of Crest Pro-Health Clinical Mouthwash Deep Clean Mint. #3700081122. We were staying in ********** **. and we returned there for the evening. At bedtime I removed my lower denture (which exposes my implant) and proceeded to rinse my mouth out with the Crest mouth wash. It felt very strange as it bubbled a lot but I had never used that type and didn't think that much about it. I then went to bed. After about 30 minutes my mouth (gums and around my implants began to ache and burn. I told my wife that something wasn't right. I went to the bathroom and my gums were swollen and red and I could not get my lower denture to fit back in. I rinsed my mouth out several times with cold and warm water neither one helped. Needless to say I was up the remainder of the night. I tried ******* and other things to stop the pain but that didn't help. I then advised my wife that we would leave earlier then we had planned on Wednesday and go by a drugstore and get something for my gums. We left ********** around 7:00am and we didn't see a drug store open until we reached ****** ** at an ****** store. I spoke with the Pharmacist there and he suggested ******* to ease the pain until I could see a dentist. Although I was in pain we made it to our home in ******* ** around 4:00 pm. I couldn't get in touch with my dentist until Thursday morning and I told them what happened and they said they would try to work me in. But I didn't have the extra money and I just asked them to call me in something at my Pharmacy. Luckily they called a prescription in for ******* **** and I picked it up that afternoon. I began using it immediately and it started to get better and then I had a setback as I developed a large blood blister on my tongue on Friday. I did call Crest and let them know what was going on but they didn't seem to care. The lady that I spoke with offered me a coupon for Crest toothpaste and I advised her that that would never happen and that she was going to send me a gift card . I told her that this was not of my doing and that I should be compensated for all of the products I purchased and some compensation for the pain my family and I went through on our vacation. Thanks to their product. The Crest Rinse costs $4.49 the Gift card was for $4.50 which I will not use. ( I was also informed that the product development department would be following up with me from P&G that was 2 weeks ago.

Desired Settlement: I feel that I should be reimbursed for the Crest rinse, the *******, the ******* ***** and the last day of my vacation. One night Lodging. I will overlook the pain that I suffered due to the problems this has caused. I would also like for permission to send this product to our local hospital and have it disposed of as a ********** ********* ******* ***** ******* $250

Business Response:

We’re sorry to hear of your experience with Crest Pro-Health Clinical Rinse Mouthwash. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team.

Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.

Since you noticed the product bubbled when used, it may be helpful to know that Crest Pro-Health Clinical Rinse contains hydrogen peroxide. When hydrogen peroxide comes in contact with saliva, it produces a bubbling sensation which is typical for mouth rinses containing this ingredient.

We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on January 8, 2015. Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket medical expenses and/or related expenses, please include a copy of the receipts for the ******* and ******* ***** as well as a copy of the hotel receipt when you return the completed questionnaire.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement.   The prepaid debit card that you received in the amount of $4.50 was sent to refund your purchase of the Crest Rinse after you contacted us initially.

Again, we are sorry you had this experience and regret any inconvenience this has caused you.  If you have any questions, please let us know. You can reach us by calling ************** and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards,

***** *******

1/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife purchased a straight razor as a Christmas gift. The salesman told her that the razor was shave ready. When I tried to use the razor it is so dull that I couldn't shave with it. I returned the razor to the store hoping that they would offer to rectify the problem by having the razor sharpened so that it is shave ready as promised by the salesperson. I was told that I would have to pay to have the razor sharpened and that they cannot guarantee sharpness of the razors. If this is the case then there should be a sign hanging in the store or a note on the receipt that they don't guarantee sharpness and the sales force should not tell customers that the razors are shave ready. I had also contacted customer service and spoke with ********* and asked if the razors were shave ready. She was unsure but asked someone who told here they were shave ready. Again their only resolution was for me to pay to have my new razor sharpened. I had purchased another straight razor for my son 1 year ago and it shaved perfectly out of the box as promised. My $150 razor will now cost me $200.

Desired Settlement: I would expect that The Art of Shaving live up to their promise of a shave ready razor by supplying complimentary express sharpening and honing of my razor. They should also post signs in their stores that they cannot guarantee sharpness and the salespeople should not tell customers that the razors are shave ready just to get a sale.

Business Response:

Thank you for your interest in The Art of Shaving.  We appreciate knowing that you liked your sons straight razor so much that your wife decided to give you one as a gift!

 

Please know were sorry youre disappointed with the sharpness of your new straight razor and we want to assure you the razors should be shave ready when purchased. We appreciate your efforts to bring this to our attention and weve shared your concerns with The Art of Shaving.  Weve followed up separately by email and phone on your request for a complimentary honing of your new razor, and we hope our response reassures you of our commitment to your satisfaction. 

 

If we can be of additional assistance, you can reach us by calling ************** and leaving a message.  We value your loyalty to The Art of Shaving products and welcome the opportunity to be of assistance to you.

1/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 4 pack of Venus breeze razors and two of them the gel bars were broke off and ******* wouldn't return, I feel I should get a coupon for razors or my money I spent almost $20. I purchase venus all the time its the only razors I use. Thank you, ******* ******

Desired Settlement: New razors

Business Response:

Thanks for choosing Venus Breeze razors.  Please know we have many checkpoints along our manufacturing lines to ensure the quality of our razors.  We're sorry the gel bars were broken on two of the disposable razors that you recently purchased and appreciate your efforts to bring this to our attention.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

And because your satisfaction means a great deal to us, we’re following up by postal mail with coupons to help reimburse you for your purchase. Please allow 2-3 weeks for our letter to arrive.  If you have any questions, you can reach us by calling ************** and leaving a message.  We value your loyalty through the years and welcome the opportunity to address your concerns.

 

1/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ***** has advertised a promotion on its website that states, $40.00 off the Series 7 900cc shaver. ********************************* It then has the consumer click on an URL to go to one of the reseller's websites, in my case I choose ******* I purchased two of these shavers through ****** for $149.99. That was the price that ****** was advertising the product at without the coupon. When I went back to the Bruan website after I received the product, I again went to the "coupon" page. ****************************************** I opened the coupon page and clicked on the "print here" ****************************************** Nothing happened. I expected to provide my serial numbers and proof of purchase to get my two $40.00 rebates just like any other "coupon." Bruan has declined to honor the "coupon" stating that it was an ****** promotion which is not true because ****** was selling the item for the same price with or with out the coupon. Braun then said that ****** did give me the discount which again was not true. Bruan's supervisor declined to honor the promotion.

Desired Settlement: I expect Braun to rebate the $40.00 as the "coupon" said in the promotion on the Braun webstie I have spent enough time with Bruan on the phone telling me that it is not their promotion and that the discount was automatic. Even the Braun employee confirmed that ****** listed the product for sale at $149.99 without going through the Bruan website promotion.

Business Response:

Thank you for your recent purchase of Braun Series 7-790cc shavers.  We’re sorry to learn of your disappointment with the offer you saw advertised on our website and appreciate the time you’ve taken to share your experience.  Feedback from loyal consumers like you guides us as we look for ways to better meet the needs of those who use our products.

 

From November 30 2014 through December 27, 2014, Braun “coupons” were being offered through several online retailers. The offer did not include printable coupons or online coupon codes for the specific offers - the discount was instant and reflected in the price online.  Consumers did not need to do anything to get the discount, other than make the purchase online.  It is important to know that pricing is at the sole discretion of the retailer.  

 

Since you were expecting an additional $40 off the price advertised on ****** when you made your purchase, we understand your disappointment.  Because your satisfaction is important to us, we have followed up separately via email on your request for the additional $40 savings.  We look forward to hearing from you and we hope our response helps reassure you of our commitment to your satisfaction.  If you have any questions, please let us know.  You can reach us by calling ************** and leaving a message or by replying to the email sent directly to you.  We appreciate your interest in Braun products and welcome the opportunity to address your concerns.

1/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Not a big issue. But I purchased an $40 electric toothbrush. In the box was a coupon stating that I could receive a $7 coupon for registering this item. I went through the steps required online, and when I entered "submit", a screen popped up saying that this offer is no longer valid. The paperwork in the box contained a coupon for $3 off, plus this $7 registration offer, and the $3 coupon expires in 2016! If this had been sitting on the shelf and said it had expired, than I wouldn't have a valid complaint. This just seems strange for a company of this size.

Desired Settlement: The coupon to be honored.

Business Response:

Thanks for your recent purchase of an Oral-B Power Toothbrush. We're sorry to hear of the problem you experienced with our offer to receive a $7 coupon for Oral-B Replacement Brush Heads when you register your toothbrush on line.  We understand your frustration and appreciate your efforts to bring this to our attention.  Feedback from loyal consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

The message you saw that the offer was expired was a technical error and we want to assure you we’ve taken steps to correct it.  Your satisfaction is important to us, so we’re following up by postal mail with coupons we hope you’ll enjoy using.  Please allow 2-3 weeks for delivery by postal mail. If you have any questions, you can reach us by calling ************** and leaving a message. We appreciate your interest in our products and welcome the opportunity to address your concerns.

 

Consumer Response: Thank you for your follow-up and response. I appreciate it. Sincerely* ** **

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought Oral B Deep Sweep system with $7 coupon for brushes on Dec 22, 2014 inside package. When taking the time to register on Dec 23 as required, screen said that the offer had expired.

Desired Settlement: A new coupon for $7.

Business Response:

Thank you for your recent purchase of an Oral-B Deep Sweep toothbrush.  Were sorry the Oral-B replacement brush head coupon inside the package was for an expired offer.   We appreciate your efforts to bring this to our attention and have shared your comments with the appropriate people in our company.

 

Your satisfaction is important to us, so were following up by postal mail with current coupons. Please allow 2-3 weeks for delivery by postal mail. If you have any questions, you can reach us by calling ************** and leaving a message.  We appreciate your interest in our products and welcome the opportunity to address your concerns.

12/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used your old spice (woldthorn gel) deodorant and it burnt my underarm with 2nd degree burns to the degree that I had to make an emergency appointment with the ******** ******* Clinic, I was further alarmed to learn from my online research that thousands of people across the country are receiving 1st, 2nd, and even 3rd degree burns, I CANNOT BELIEVE THAT THE GOVERNMENT HAS ALLOWED OLD SPICE TO CONTINUE SELLING A PRODUCT THAT IS CURRENTLY CAUSING SIGNIFICANT SERIOUS PHYSICAL HARM TO THE CONSUMER

Desired Settlement: THE ONLY WAY TO SETTLE THIS MATTER IS TO PAY ME FOR MY PAIN AND SUFFERING

Business Response:

We’re sorry to hear of your experience with Old Spice Wolfthorn Deodorant. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team. 

Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed. 

We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up separately by postal mail. Please complete the questionnaire enclosed with their letter dated December 10, and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket ******* expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket ******* expenses once we receive the requested information. 

Within the next 2-3 weeks, you can also expect to receive a prepaid debit card to refund your purchase. If you have any questions, please let us know. You can reach us by calling ************** and leaving a message. 

Again, we are sorry to hear of your experience and we appreciate your efforts to get in touch.

12/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I BOUGHT A NICE & EASY CLAIROL ROOT TOUCH UP THE BOX WAS DAMAGE THE PROOF OF PURCHASE NUMBER IS381519012471 THIS WAS PURCHASED AT ****** ************** ** **** **** **** ****** ************ ** ******HE STORE TOLD ME THE PRODUCT WAS GIVEN TO THEM BY YOURCOMPANY IN THE CONDITION OF A DAMAGE BOX THE STORE REFUSEDTO GIVE ME A DISCOUNT ON THE PRODUCT...

Desired Settlement: I WANT COUPONS SENT TO ME OR FREE BOX OF NICE & EASY CLAIROL ROOT TOUCH UPI DO HAVE THE RECEIPT SHOWING PROOF OF PAYMENT AND PURCHASE

Business Response:

Thank you for your recent purchase of Nice n Easy.

 

Were sorry to hear about the problem you reported with your package and want to assure you that we have strict controls to check the quality of our products throughout the manufacturing process, so they should reach you in the best possible condition. We regret you received a package in this condition and appreciate your efforts to bring this to our attention.  Please be assured weve shared your report with the appropriate people in our company.

.

Your satisfaction is important to us, so were sending a product coupon via postal mail.  Look for our letter to arrive within the next 2-3 weeks.   We value you as a loyal customer and appreciate you taking the time to contact us.

12/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called P&G to inform them that after using there GAIN detergent on my work clothes (scrubs) and a few of my husbands basketball jerseys I had blue stains on our clothing that don't and won't wash out. Its incredibly frustrating as I had just bought my scrubs and they were ruined. I was informed by a customer service member that I would be receiving a $175.00 gift card for my ruined clothes. Well I received the gift cad only to find out that P&G had reversed the charges!!! This is unacceptable and I am not and will not be eating the cost.

Desired Settlement: I am requesting 350.00 which is the cost of 5 pair of scrubs @ 30.00 each and 50.00(depreciated value) for each Basketball jersey ruined.

Business Response:

Please know we’re sorry to hear of the problem you reported when you used Gain Flings to wash your clothing and we appreciate the time you took to let us know of your experience.  We understand you’re upset that your prepaid debit card was suspended and we appreciate the opportunity to address your concerns.

After the card was sent, we detected a previous request for payment from your household on October 10, 2014.  Since we sent a prepaid debit card in response to the report received on October 10, the card which was requested on October 24 was suspended. A letter was sent on October 30 with an address you can use to submit a claim for further consideration of your request.

We’d like to assure you Gain Flings was extensively tested before it went to market, and what you described is not something we want you to experience. We know the proper use of Gain Flings plays a part in ensuring the detergent packet dissolves properly and prevents fabric staining. The most common contributors to the development of a blue, purple or pink colored stain on fabrics is not placing the packet into the washing machine drum before adding the clothes and/or overstuffing the machine with laundry. This is important to ensure the machine has enough space to provide the agitation needed for the best clean and to maximize contact with 'free water' in the machine. This enables it to dissolve and distribute the cleaning agents throughout the wash. While we cannot speak for every washing situation, we expect any unintended fabric staining from the detergent packets should be treatable. Often, it is sufficient to wash the stained item again via another wash load using either a Gain Flings detergent packet or a liquid laundry detergent.

If that doesn't work, please follow these steps:
 
1.   Rinse the stain under hot water to remove as much as possible.
2.   Gently wring the excess water from the item, and lay it out flat.
3.   Apply household rubbing alcohol to the stain, making sure it covers the entire stain. (Test on similar fabric or on an inside fold first.)
4.   Let the stain soak for at least 10 minutes – the longer the better.
5.   Using warm or hot water, rinse the fabric. This should remove the stain.
6.   If the stain has not been completely removed, repeat the steps above.

Please know we take all complaints from our consumers seriously.  If you’re unable to remove the spots using these tips, you can submit a claim to us. Mail the Gain Flings product and your garments to the following address:

******* * ****** ******** ********* * ******* * ****** ***** **** ******** ********* ***** **** * ********** *** *****

Be sure to include the following case number when submitting your claim: ********.  We cannot assume responsibility for items that are lost in the mail, so we recommend you use a method that offers a tracking number.  If you have additional questions or concerns, you can reach us by calling ###-###-#### and leaving a message. We appreciate your interest in Gain and welcome the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First and foremost my complaint wasn't about Gain flings I have never used this product. My complaint was about your gain Aloha Hawaiian scent detergent. As I stated in my initial complaint this product has stained all my work uniforms and my husbands basketball jerseys. I did try to rinse and was the clothing with cold water with no avail.  As stated iI would like P&G to compensate me for this!!! I will not eat the cost of this!!!

Regards,

****** *****

Business Response:

We hope you'll accept our sincere apology for the confusion about the Gain product you used to launder your garments.  We appreciate the time youve taken to let us know the product was Gain with Febreze Freshness Hawaiian Aloha and we welcome the additional opportunity to address your concerns.  

 

Please be assured all of the ingredients in our detergents have been extensively tested to ensure they're safe for washable fabrics. However, certain types of materials and fabric finishes will stain if they come into direct contact with a colored detergent. Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry products. Since the dyes used in our detergents are water soluble, any spots that are the result of direct contact with fabric can be removed by rewashing in the hottest water safe for the material and with the recommended amount of detergent.  You may need to wash the items more than once to completely remove the stain.   

 

If rewashing in the hottest water that is safe for the materials doesnt help remove the spots, you can submit a claim by mailing the garments and the Gain product you used to the address provided previously. Also, we recommend you use a method that offers a tracking number since we cant assume responsibility for items lost in the mail.

 

Again, we are sorry you had this experience and we want to assure we take all complaints from our consumers seriously.  If you have any questions, you can reach us by calling ************** and leaving a message.

12/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a Febreze vent clip that leaked after being in my car less then 24 hours and it ruined the dashboard in my car. I contacted Febreze and sent all the requested info to make a damage claim. The package of info including the defective item was mailed September 23, 2014. I have called numerous times and am always told the product it being reviewed. I have contacted Febreze at least 8 time in the last 10 weeks, and can't seem to get any resolution from them.The damage to my 2011 Ford Fusion was over $2,000.

Desired Settlement: I would like for Febreze to pay the $2050 to fix my car as well as pay for myself a rental car while the repair is being done since the damage was caused by their product.

Business Response:

We are very sorry to hear of your experience with Febreze Car Vent Clip and regret your disappointment with the service you received when you contacted us about your claim. Feedback from thoughtful consumers like you helps us maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

We’d like to assure you all Febreze products have been evaluated to be safe when used as directed and we have many checks along our manufacturing lines to ensure their quality. We appreciate the time you took to let us know about your experience with our product and the materials you provided to help us understand the problem you reported. 

 

It typically takes 6-8 weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yours. On October 7, we received the product you returned and sent it to our Quality Assurance Team for evaluation. A letter was sent on December 9 in response to your claim and you can expect to receive it within the next few weeks. If you have any questions, please let us know.  You can reach us by calling ************** *** ******* * ********   

Your satisfaction means a great deal to us and we appreciate the opportunity you provided for us to address this matter. We value your loyalty to Febreze products and thank you for your patience while a thorough evaluation of your claim was completed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** **********

12/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Procter & Gamble - Cascade Ruined My Dishes and Terrible Customer Service!!! I used Cascade Liquid Gel Detergent to do a couple of loads of dishes. I was horrified to find out that all my dishes came out with this awful white film on them. So, I then proceeded to wash and rewash. The film would not come off, my dishes looked terrible and I didn't even feel comfortable eating off of them! I contacted Cascade online. A lady named Tenecia S. tried to tell me that it was from "etching" and that I need to check my dishwasher or hard water. It was not the fault of Cascade! Well, funnily enough, no other detergent had caused that problem. I replied relaying that information to her and she responded by saying that she would mail me a $10 coupon so I could purchase yet more Cascade. I replied and let her know I don't want more Cascade, I don't want more dishes ruined, I have wasted enough electricity and I now have incomplete sets because I cannot have myself, my family or even my cats eat from them, I read that that white film can be toxic! Tenecia S. then told me to call the local number that was on the bottle, couldn't even give me the phone number herself because funnily enough when I found the number she herself answered the phone! I again explained the damage. She offered me a $100 certificate to replace my dishes. The cost of replacing my dishes with the separated sets plus running my dishwasher over and over trying to remove that stuff was more like $750! She said okay she would send me claim forms to my address. What she ended up sending me were claim forms for LAUNDRY DETERGENT! By this time, I am getting livid. I am beginning to feel this is deliberate. I wrote to her and said can you please send the correct forms? She said, sure, sorry about that and promises to send me the claim forms for Cascade, but then instead sends me a request for the Cascade Bottle so their laboratory can analyze it with a disclaimer the bottle may get "destroyed" in the process. No claim forms to fill out similar to the laundry detergent ones. I write back well there would go my evidence - I said I will be more than happy to send you a sample of the detergent plus some of my dishes at your expense. Then, to add insult to injury, I get a response from her like she doesn't even who I am all of a sudden, with the same generic answer she sent me the first time "in order for me to assist you better, you will need to call the number on the product". By now, I am about losing it as I have a huge pile of unusable dishes sitting in a box and a very small amount that I can even eat off that were lucky enough to escape the dishwasher the fateful day I used Cascade. I had to go buy some temporary dishes - again more money out of my pocket! That was close to $100 and I don't have that kind of money to waste. My final straw and attempt to this company was to write a complaint letter to the Corporate office telling them of this whole stressful and unprofessional treatment I had received and I have heard not heard a word back - this has been about a over a month now! I am so fed up with this company and their horrible shady customer service and the inconvenience it has caused to my life. I will probably now have to waste yet more time taking them to small claims court. They will not even help me, they lie about forms, they don't care about their customers. My warning, do not use Procter & Gamble's Cascade

Desired Settlement: I would like to have the cost of my dishes and expenses replaced - the total being $886.99

Business Response:

Thank you for getting back in touch with us about your experience with Cascade.  Please know we're sorry you're unhappy with the appearance of your dishes washed in Cascade and we regret your disappointment with the service you received when you contacted us for assistance. Feedback from thoughtful consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

 

We'd like to assure you all versions of our product have been thoroughly evaluated to make sure they're safe for use with items that are dishwasher safe.  Additionally, we have many checkpoints along our manufacturing lines to ensure their quality and performance. It may be helpful to know our dishwashing detergents no longer contain phosphates (in compliance with laws effective July 2010 requiring dishwashing detergents to be phosphate-free). We understand that some consumers may be experience filming when using phosphate free formulas.  Also, if you live in an area with hard water, not using enough detergent can allow water minerals and soils to settle back on the dishes, causing an unsightly film.

 

If what you’re noticing on your dishes and glasses is hard water film, we recommend using vinegar as a cleaning agent.  We've followed up by email with tips for removing hard water mineral film from dishes and other information we hope you'll find helpful.  Additionally, we're also following up by postal mail regarding your experience and request for compensation. Please look for our postal reply to arrive within 2-3 weeks.

 

Again, we are sorry you had this experience and we appreciate the additional opportunity to address your concerns.  If you have any questions, you can reach us by calling ************** and leaving a message. We value your loyalty to P&G products and hope our response helps reassure you of our commitment to your satisfaction.

12/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Old spice deodorant gave me extremely painful chemical burns under both armpits. Had to see a dermatologist twice and was prescribed creams/ointments.

Desired Settlement: Pay for all of my related medical bills.

Business Response:

We’re sorry to hear of your experience while using Old Spice Pure Sport Deodorant. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team as we take your report seriously.

 

Please know we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.

 

Our consumers’ welfare is of the utmost importance to us. To help us gain a better understanding of the problem you reported, our Health & Safety Team is following up separately by postal mail. Please complete the questionnaire enclosed with their letter dated November 19, and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider your request for reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. Once we receive this information, we ask that you allow 8 weeks for review of your request.

 

Within the next 2-3 weeks, you can also expect to receive a prepaid debit card to refund your purchase. If you have any questions, please let us know. You can reach us by calling ************** or by replying to the email message we sent directly to you.

 

Again, we are sorry to hear of your experience. We appreciate your efforts to get in touch and hope this helps reassure you of our commitment to your satisfaction.

12/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a bag of Gain Flings, which a detergent product produced by Proctor & Gamble. The flings are a deteregent iinside of a small plastic casing, that is suppose to melti inside of the washing machine and despense the detergent. This product has ruined several of my towels and a blanket. The plastic casing did not melt completely and stuck to my towels and blanket, when these items were put into the dryer the plastic hardened all over my towels and blanket. There is no way to remove it and the items are ruined! The pacgaging claims that these packs dissolve in all temperatures, which is false, because my pacs did not dissolve!!

Desired Settlement: I would like a refund for the product I purchased and reimbursement for my damaged items ( 1 bath towels & 1 queen size comforter).

Business Response:

Thank you for choosing Gain for your laundry. Were sorry to hear one of the Gain Flings detergent pacs didn’t dissolve when you were washing your towels and blanket.  We understand this is frustrating and want to assure you this product was extensively tested before it went to market, and what you described is not something we want you to experience.  Please know we appreciate the time you've taken to bring this to our attention and we've shared your report with the appropriate people in our company. Because your satisfaction is important to us, weve followed up separately by email and postal regarding your experience and request for compensation.  Please allow 2-3 weeks for our letter to arrive via postal mail.

 

While we cannot speak for every washing situation, film residue should be treatable. To help dissolve the film, soak the item(s) in hot water (the longer the better – up to 1 hour).  It’s important that you do not try to pull on the fabrics.   After soaking, rewash the item(s) in warm water.  Be sure to always follow care tag label instructions for suggested water temperature.

 

We hope you’ll consider giving our product another try using the following tips for best results:

 

- Always add the detergent pac to the drum of the washing machine before loading the clothes.

-If you have a front loader, place the pac at the back of the washer drum FIRST; then add garments.

-If you have a top loader, place the pac in the washer drum FIRST; then add garments.

- Never place the detergent pac in the dosing drawer or dispenser drawer.

- Do not use a "delicate" cycle for heavy loads.

- Do not use a quick cycle of less than 30 minutes.

- Switch to a warm water setting during the winter months or whenever water is exceptionally cold.

- Do not overload your washer. Overloading may cause the detergent pac to get trapped inside fabric folds.

- Be sure to store the product in a cool, dry area, and close the package after each use.

 

If you have additional questions, you can reach us by calling ***************  We value your loyalty to P&G products and appreciate the opportunity to address your concerns.

12/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased another bottle of "***** ******" cologne as the first was amazing. Unfortunately, this one either had a tragic accident at the factory or someone fell asleep when the cologne was being mixed. It literally smelled like overheated motor oil. What happened? Couldn't keep it in the house because I thought my wife and I were going to be sick. Such a letdown after the first wonderful experience. I hope this was just a fluke!

Desired Settlement: Please replace the bad bottle of "***** ******" that we had to get rid of with a replacement that shows your usual good smell. Thank you!

Business Response:

Thank you for your recent purchase of ***** **** *** ***** ****** cologne.  Were delighted you enjoyed the fragrance of the first bottle and wish you were equally pleased with the second.  We are sorry to hear of the unusual scent you reported and appreciate your efforts to bring this to our attention. Please be assured your comments have been shared with the appropriate people in our company.

 

We also want to assure you that our goal is to manufacture high quality products that consistently delight our consumers and we have many checkpoints along to help make sure you receive products that meet our high standards. Your satisfaction is important to us, so were following up separately by email and postal mail on your request for a replacement.  Please allow 2-3 weeks for our letter to arrive.

 

If you have additional questions, you can reach us by replying to our email or by calling ************** and leaving a message.  We value your loyalty to P&G products and appreciate the opportunity to be of assistance to you.

12/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For the past few months P&G has been running a promotion in conjunction with *******, the *** and ** ****** the issue I've been locating the specially marked P&G products at *******. I've contacted P&G a few times with the only response I get from them is wait the item should be hitting the shelves soon the promotion ends at the end of December and in the past few months I have yet to see any of these marked products.

Desired Settlement: I'm a long time user of P&G products and have purchased items listed on the promo site ************************************************* and would just like for the company to provide the promo codes that should have been on the products thanks.

Business Response:

We appreciate your interest in our Fantasy Lineup Promotion.  We’re sorry to you havent been able to find participating MVP products with the program sticker and regret any inconvenience you may have experienced.  Please be assured your comments have been shared with the appropriate people in our company.

 

It may be helpful to know the specially marked products were only available in select ******* stores and quantities were limited.  For answers to your questions or requests for assistance with the Fantasy Lineup Promotion, please send a message to the promotions team at the email address at the following email address* ************************************

 

As a gesture of goodwill, we’re sending money coupons which I hope you’ll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery. Thanks again for getting in touch.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We appreciate your interest in our Fantasy Lineup Promotion.  We’re sorry you havent been able to find participating MVP products with the program sticker and regret any inconvenience you may have experienced.  Please be assured your comments have been shared with the appropriate people in our company.

 

It may be helpful to know the specially marked products were only available in select ******* stores and quantities were limited.  For answers to your questions or requests for assistance with the Fantasy Lineup Promotion, please send a message to the promotions team at the following email address: fantasylineup@eprizefulfillment.com.

 

As a gesture of goodwill, we’re sending money coupons which I hope you’ll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery. Thanks again for getting in touch.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ********

12/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company is sending junk emails to my inbox. They do not have a functioning unsubscribe tab to request removal of my email address from further communication. When trying to unsubscribe using their unsubscribe link, an error emerges stating they are having technical difficulties. This has been the case for weeks and I am not able to unsubscribe. Cannot complete form on their website to contact them in that manner, as I cannot submit a request through the site without naming one of their products which does not even apply to my inquiry. Cannot even choose a product if I wanted to because the options are blank, and one cannot submit the request without choosing a product of some sort. I want to be removed from their email list but cannot request this in any fashion because they do not provide a legitimate way to do this.

Desired Settlement: I want to be removed from any and all of their email campaigns. And if like for them in the future to provide consumers a legitamit and functioning link for consumers to make this simple request through their emails and/or website.

Business Response:

We’re sorry you received unwanted email from Procter & Gamble.  We also regret the problem you experienced when you tried to use the unsubscribe link and understand your frustration. Feedback from thoughtful consumers like you helps us maintain our high standards, so we appreciate the time you took to bring this to our attention and the additional information you provided to help us look into this for you.

Please know we respect your privacy.  We’ve taken steps to make sure you don’t received future mailings from P&G and weve shared your report about the unsubscribe link with the appropriate people in our company.  If we can be of additional assistance, please let us know.  Thank you for getting in touch.

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,
**** *****

11/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought the biggest pack of Cascade Platinum trusting this company's name. I thought with a popular company name I would get good results with this product. I get this product home and try it in my brand new dishwasher and my dishes from the same day didn't come clean. I had to take all the dishes out of the dishwasher and hand wash them and then rewash them in the dishwasher. Also, the pacs do not dissolve all the way. So, when this happens I have to run my dishwasher again to make sure there is no detergent left on my dishes. My electric bill has gone up $7.00 and my water bill went up $5.00 since I started using this product. The ad for this product promises that dishes that were used within 24 hours would come out of the dishwasher clean. This is not true at my house. I read the reviews on their own website and they have some reviews reporting the same problem as I have. I could not find a place on the website to notify the company of this problem.

Desired Settlement: I would like a refund. (The product was $13.97 without tax, with tax $15.19, then my extra electric $7.00 and $5.00 for the water.) Total amount requested $15.19. Then, after I get my refund I will never use this product again. The company should be held accountable for not making a product that meets up to what they are advertising. That is why I am asking for extra electric and water.

Business Response:

Thank you for your purchase of Cascade Platinum Pacs.  Please know we appreciate your interest in Cascade and we're sorry you were disappointed with the performance of the product you received.  Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

We’d also like to assure you our products are formulated to provide the excellent performance you expect and we have many checkpoints along our manufacturing lines to ensure their quality.  Cascade detergent pacs should dissolve within the first minutes of the wash cycle and we are sorry to hear of the problem you reported.  Your satisfaction is important to us, so we’ve followed up separately by email and postal mail about your experience with our product and request for a refund.  Please allow 2-3 weeks for delivery of our letter by postal mail.

In the meantime, we hope youll consider giving our product an other try.  Here are some tips we hope youll find helpful in getting the best results:

- Make sure your hands and dispenser cup are completely dry before placing the pac in the dispenser.

- If the detergent pac does not fit in the dispenser properly, try placing it in the cutlery basket or at the bottom of the dishwasher instead of in the dispenser cup.

- Make sure dishes aren't blocking the sprayer arms of your dishwasher.

- Turn your dishwasher on at night when no other water is being used. That way, you'll know it's getting enough water pressure.

-Run the hot water at the kitchen sink for a few minutes before you start the dishwasher. You'll get the best results if the water is above 120 degrees F.

-If youre using a short cycle, try using the longest cycle.

If you have any additional questions, please let us know.  You can reach us by calling ************** and leaving a message.  We appreciate your interest in Cascade and welcome the opportunity to address your concerns.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
The company stated that they will follow up with me in 2-3 weeks by email and postal mail to let me know about my refund.  When I receive that response I will notify your office with a response.

Regards,

**** *********

11/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a Braun 340S shaver in May 2014. In June, I returned it under the advertised Braun 60-day money back guarantee. I am still waiting for the refund! At this point, it appears to be false advertising. I have contacted Braun "customer service" several times and have just been told to be more patient. Seeing as how it is now November, I feel I have been more than patient.

Desired Settlement: Refund of $57.99 without further delay.

Business Response:

Thank you for your purchase of a Braun 340S Shaver.  Were sorry you werent pleased with your shaver and regret the delay you reported with your submission to the Braun Money Back Guarantee.  We appreciate the time youve taken to bring this to our attention and want to assure you that your comments have been shared with the appropriate people in our company.

After we received your message, we asked the promotions team to look into the status of your submission and learned a prepaid debit card was sent on November 5, 2014 to refund your purchase.  If you havent received the card by now, you can expect to receive it soon.  We appreciate your patience in waiting and hope youll accept our sincere apology for any inconvenience the delay may have caused.

If you have additional questions, you can reach us by calling ************** and leaving a message.  We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received my refund.

Regards,

**** *******

11/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I submitted a Mail-In Form with the terms "Buy: Spend $30 (after coupons and discounts) on Tide, Gain, Downy, or Bounce Products (Excluding any size Tide Simply Clean and Fresh, Gain Flings, Gain Fireworks, and trial & travels sizes) between 7/1/14 - 9/30/14. Your request must be postmarked by 10/31/14." I purchased the products at ****** on 07/15/2014 and mailed the rebate form in the following week, including (1) the original form, (2) written in UPC codes on the original form and (3) original dated sales receipt with store names and product purchase price circled. (Copies of the completed paperwork and receipt are available at request) The products I purchased were Liquid Gain *** ************ $13.99 and (2) Tide PODS UPC ******** ******* After coupons and discounts, I verified that my cost was above $30. I completed the Mail-In Form with the UPC codes, noting that the UPC for the Tide PODS did not fill all boxes provided for the UPC code. However, I confirmed that Tide PODS was not listed as excluded prior to my purchase and therefore were eligible. If Tide PODS would have been ineligible, I would have purchased a different eligible product. I received a letter from the P&G Fulfillment Center dated 10/27/2014 stating that "the minimum product purchase amount required was no met." I called the customer service department listed on the Mail-In Form at ************. I was repeated told that "the promotion has closed; there is nothing further we can do" by the representative. The representative could not even tell me what was wrong with my submission. My biggest problem here is the dating on the rejection letter (10/27/2014). I submitted my paperwork in July!! Why did the fulfillment center wait 3 months, until 4 days prior to the closing of the promotion before they mailed out the letter? By the time I received my letter, the promotion had closed. Apparently if I would have called the customer care center prior to the closing of the promotion, they would have heard my appeal. I feel that the timing of the rejection letter was intentional and I feel deceived.

Desired Settlement: I am confident that my submission was valid, and that I am eligible for the $10 prepaid card as stated in the terms.

Business Response:

Thank you for your purchase of Tide and Gain laundry products and your interest in our P&G Laundry $10 Rebate. 

Please know we're sorry to hear of the problem you reported with your submission for this offer and we appreciate your efforts to bring this to our attention.  Hearing from you and other consumers helps us toward our goal of delivering top quality promotions, products and services worldwide.  You can be sure that your comments have been shared with the appropriate people in our company.

After we learned of your experience, we contacted our promotions team and asked them check their records.  We apologize for any confusion and appreciate your willingness to send copies of your submission to help us look into this.

A prepaid debit card in the amount of $10 has been requested to honor your submission.  You can expect to receive the card within the next 2-3 weeks.  As a gesture of goodwill, we’re also sending coupons which we hope you’ll enjoy using on a future shopping trip.  If you have any questions, you can reach us by calling ************** and leaving a message.  We value your loyalty to P&G products and welcome the opportunity to address your concerns

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *********

11/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had duracell batteries in my Maglight for 6 months they leaked and batteries are stuck in the light.Sent 2 emails to ask about what i should do Bought in june tried to replace in Oct 2014

Desired Settlement: New 3 d cell mag light

Business Response:

Thank you for choosing Duracell batteries to power your devices.  We’re sorry to of your experience with the batteries installed in your flashlight. Your satisfaction is very important to us, so we appreciate the time you’ve taken to bring this to our attention.  Please be assured your concerns have been shared with the appropriate people in our company. 

With limited information, it’s difficult to know what caused the problem with the batteries installed in your flashlight. It may be helpful to know there are certain conditions that can cause batteries to leak. Some of the more common include: batteries being left in a device which was left in the "on" position for too long: exposing batteries to moisture and/or extreme temperatures; batteries becoming shorted out by other batteries or metals; and using batteries after the ‘freshness” date printed on the label. Incorrect insertion can also cause leakage, so it’s important to insert batteries into the device with the (+) and (-) terminals aligned correctly.

In your message you also mentioned you tried to contact us previously to report this, but did not receive a reply.  We understand it's frustrating when you don't receive a response to an email, so we checked our contacts to look into this for you.  Regretfully, we did not find another message from this email address so we're unable to determine what may have happened.  If the messages were sent using a different email address, please let us know so we can check into this.

Because your satisfaction means a great deal to us, a prepaid debit card in the amount of $25.00 has been requested to reimburse you for your flashlight. Please look for the card to arrive via postal mail within the next 2-3 weeks.  If we can be of additional assistance, please feel free to give us a call at ***************  We value your loyalty and appreciate the opportunity to address your concerns. 

11/5/2014 Problems with Product/Service | Complaint Details Unavailable
11/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Swiffer Wet Jet leaked about 2/3 a new bottle of Wet Jet liquid on kitchen floor while we were away on vacation. Came home to a ruined floor. Wood was warped and bowing. P&G was called on 7/8/14 and we have followed all their required procedures - sent in their forms, the below letter, the items, batteries , 60 pictures of the damage, 2 estimates for repair sent via USPS with the lable they provided. They received it on 8/4/14. Told us Quality Control would be looking at this and we should hear back in the latest 8-10 weeks. We have not gotten anything back from them but lip service. 2 weeks ago I called again and I was told that Mary in corporate would be in contact with us or would have someone contact us by the begingin of the week 10/13/14. That has yet to happen. We have been beyond patient. Below is the letter we sent to them. July 18, 2014 Procter & Gamble P.O. Box 599 Cincinnati, OH 54201 ************ Dear P& G, This letter is a summary of our complaint regarding a damaging experience while using your product(s) Swiffer Wet Jet and the Swiffer Wet Jet Multi Purpose Cleaner Refill 1.25L. The problem occurred while we were away on vacation from the evening of July 1, 2014 through the later morning of July 8, 2014. Let me start by saying that I have been a loyal Swiffer Wet Jet user since they were first introduced and as surprising of a problem as this may sound to you this was even more surprising and disturbing to me and my husband. I am laying the ground work so that you clearly understand that I am no “rookie” with the Swiffer Wet Jet – I have used it since day one(though I have purchased several over that time due to the handle breaking or the button stopped working). I use my Swiffer Wet Jet on our kitchen flooring as well as a connecting hallway/entryway flooring and also the connecting front foyer/entryway floor EVERY night. We are a very clean household –NO SHOES are allowed to be worn in our house, we take tremendous pride in our home and therefore work hard to keep it clean and in healthy shape. This flooring is a natural reddish oak product that we have had since approximately 2006. Until now we have never had a problem with your product, I loved my Swiffer! The Swiffer Wet Jet unit was one that I purchased (had to replace my prior one because the button would not let any spray come out) about 6 weeks ago – I purchased it at my WalMart in McHenry/Johnsburg Illinois. The Swiffer Wet Jet Cleaner refill was purchased there as well and I bought that on Monday, June 30, 2014. I am a very clean person and do a major house cleaning on a weekly basis. We were leaving for our vacation the evening of July 1, 2014 and I spent my entire day cleaning my house so that when we returned home it would be clean and all we would have to do is unpack. The last thing I did before we left our home for vacation at approximately 5:30 p.m. on July 1, 2014 was to clean my wood floors with my Swiffer Wet Jet. I put my newly purchased bottle of Swiffer Wet Jet Cleaner (it was full) in my Swiffer, as I always do, and I cleaned/Swiffered the kitchen, hallways, and front hall. I let my floor dry completely and then replaced the throw rugs in front of the 2 entry doors as well as one in front of my kitchen sink. I put my Swiffer Wet Jet with the bottle still in it (that is how I have ALWAYS put it away when not in use) inside 1 of my large kitchen closets/pantries (this is where I keep my Swiffer as well as my vacuum cleaner when not in use it is a very large walk in closet). I closed the door and we left. On July 8, 2014 we returned home at approximately 11:00 in the morning. When my 14 year old daughter and I walked into our kitchen we just about died. Coming out of the pantry/closet where the Swiffer was and running all the way across past the center of our kitchen floor was a puddle that was outlined in a gooey ring. This was approximately 5 feet in length and about 2 feet wide. It looked like an amoeba. I immediately opened the door and saw the Swiffer sitting in a puddle, I lifted it up and liquid was pouring out of the 2 spray holes on the unit. I popped out the Swiffer Cleaner , it was only about 1/3 full at this moment (keep in mind this was a brand new FULL bottle-used for 1 floor cleaning before we left) and set it on a shelf in the pantry/closet. I realized at this point that about 2/3 of that bottle had leaked out of the Swiffer on my floor. As I was still holding the Wet Jet Unit even though the cleaner bottle was out of the unit there was still cleaner running out of those 2 spray holes. My daughter grabbed 2 rolls of Bounty paper towels and we immediately began wiping up the cleaner that was everywhere. As we were wiping it up I could feel that the wood boards were bowed/buckled/warped. We just kept wiping – and I was crying at this point because it was evident that even when I would get all this cleaner wiped up – our floor was clearly ruined. The outer “ring” of this amoeba like puddle was very sticky and in spots has stained the floor as well – not that it matters my floor is ruined. But it did leave a very dark stain- mostly in the area where it krept/ran furthest across the kitchen floor. My husband came in and also helped wipe up the cleaner that leaked from the Swiffer products. He looked at the floor boards and said they are warped – it is ruined the entire floor would have to be replaced. At this point I called the 800 number on the back of the Swiffer bottle – and I think your records will tell the rest of the story. I must say that I am extremely disappointed that when I called that 800 number I had a hard time understanding the person on the phone, I asked to speak to someone who I could understand better and perhaps a supervisor. They connected me with another gentlemen still with a heavy accent but I told him my concern and he started the process I asked for P&G’s corporate number he gave me a number I called it later and then started speaking to Consumer Relations. I shared this disappoint as well with Consumer Relations – I know P&G is huge (I used to work for Walgreen’s Corporate Headquarters in their Purchasing department) I realize times have changed but when a customer has a concern or major problem as in our case, the last thing they want to do is talk to someone in some other country with a very heavy accent. Even more disturbing is the process of using the mail instead of being able to receive your info and then send you the required info digitally/by email. I had called back the following morning as well because more floor boards in other areas were beginning to bow and I am very concerned that the wet boards as well as the wet that must be on the subfloor will be a potential mold issue which would then be a health issue. I was told by Consumer Relations (Ashley is one of the people I spoke to I also spoke to a man but I can’t remember his name) that they have expedited our case and told me to take pictures as well as get 2 estimates to replace the floor. When we had the 2 people/companies come out to give us an estimate for the replacement of our floor they immediately saw the damage and said that when wood gets wet as this did, the planks will begin to swell and cause pressure in all parts of the floor causing the bowing in places farther away from the initial damaged area. They said that is why we are seeing bowing that was not there before. They were able to point out several places where this “domino” like effect was happening. I hope that this summary explains our situation well enough for Procter and Gamble to evaluate this situation and do good on their end by taking care of their customer. I use a great deal of P&G products – names that have been around since I was a kid and my mom used them – I have had great confidence and satisfaction in your products and believed that if they have been around for as long as I have used them and my mom before me they must be good. Though the Swiffer was not around when I was a kid when it came out I bought it immediately seeing that it was a P&G item I had nothing but confidence that it would be a safe product for my floors; until now it was. I don’t know if you will be able to recreate what happened to us with the products I have sent back to you – we have not tried to recreate this. But I do want to reiterate that a true accurate recreation of this incident would be with the Swiffer Wet Jet Cleaner being for the most part full (used 1 time to clean my floor) it is now only 1/3 full. I don’t know if the unit is faulty or the cleaner bottle is faulty but I know that the bottle involved was for the most part full and now it is not. Thank you, Cc: file

Desired Settlement: Replacement of our flooring as stated in the estimates we provided to them as well as reimbursement for the 60 photos as they inidcated in their paperwork they would reimburse us. I am sure we are most likely not the only people who had a Swiffer Wet Jet leak onto their floor and do damage. The product(s) were clearly defective and other consumers should be aware of the problem and how horrific it is to try to get a resolution from such a huge company like P&G. The should be ashamed of themselves.

Business Response:

Please know we value your loyalty to Swiffer WetJet.  We are very sorry to hear of your experience and regret your disappointment with the service you received when you contacted us.  Feedback from thoughtful consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.

We’d like to assure you Swiffer WetJet has been thoroughly evaluated to ensure it is safe to use as directed. We appreciate the time you took to provide the items we requested to help us understand the problem you reported and thank you for your patience while our Quality Assurance Team evaluated the WetJet device, remaining cleaning solution and the photos you sent. It typically takes 6-8 weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yours.

On October 20, a letter was sent in response to your claim and you can expect to receive it within the next few weeks. If you have any questions, you can reach us by calling ***************  We value your loyalty to Swiffer and appreciate the opportunity to address your concerns. Thank you again for your patience while a thorough evaluation of your claim was completed.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** *** ****** ***********

11/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased online a Oral B 1000 Electric toothbrush on 11-4-2013 from Wallmart for $39.97 with a $15 mail in rebate. I picked up the item on 11-17-13 and mailed in the Rebate Form on 11-22-13. I called the Rebate center on 3-26-14 and was informed there was no Date of Birth which the man corrected and processed the Rebate. I called the Rebate center on 5-13-14 and a woman said The Rebate is on its way. On 5-13-14, I called Procter & Gamble with all this information and filed a Report PG-14-05-0016 Pin 4138. Next day, I got a email response which repeated everything I noted and ended with "Please wait for your Rebate". On 5-30-14, I was informed that the Rebate is in processing. On 8-22-14, I called Procter & Gamble Consumer Relation and "Shawna" told me to call Promotions. On 8-22-14, I called Promotions and ***** told me he will expedite the Rebate. As of today, I have nothing from this Rebate.

Desired Settlement: With all the lies and processing errors and run around, I would appreciated a Total Refund of $39.97 and Procter & Gamble can keep the "Used" Oral B toothbrush. How many other people have lost money on all the Rebates you run?

Business Response:

Thank you for choosing an Oral-B Professional Care 1000 toothbrush.  Please know we appreciate your purchase of our product and your interest in the Oral-B Walmart.com Rebate Offer. 

We’re sorry to hear of the problem you reported with your submission for the $15 rebate and regret your disappointment with the service you received when you called for assistance.   We appreciate the time you’ve taken to bring this to our attention and the additional opportunity to address your concerns.  Feedback from thoughtful consumers like you helps us improve future service to others and you can be sure that your comments have been shared with those responsible for this promotional offer.

After we received your recent message, we asked the promotions team that is handling this offer to look into this for you. We’re happy to report a $15 prepaid debit card has been sent to ensure your submission is honored.  Please allow 2-3 weeks for delivery by postal mail.  Separately, we’re also sending coupons for P&G oral care products which we hope you’ll accept as a gesture of our goodwill.  

We hope you’ll accept our sincere apology for the delay and any inconvenience it may have caused you. If you have any questions, please call ************** and leave a message. We value your loyalty to P&G products and appreciate the opportunity to be of assistance to you.

 

10/23/2014 Advertising/Sales Issues | Complaint Details Unavailable
10/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought the Crest Pro Health toothpaste and had issues with what I'm now finding out was plastic micro-beads. Earlier this year, after using it for about 3-4 months, I noticed my gums were changing a darker color and I was actually losing some gum tissue. I was freaking out thinking I had mouth cancer, plus stressing because I had no dental insurance at the time and spent close to $600.00 in Dentist and Periodontist charges.

Desired Settlement: A total refund of my dentist and periodontist charges. I can get chart notes and I have my receipts.

Business Response:

Were sorry to hear of your experience while using Crest Pro-Health toothpaste.  We appreciate the time youve taken to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team as we take your report nature very seriously.

Please be assured that we care about the safety of our products and the people who use them.  We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective.  Each product must pass a thorough safety evaluation before it is made available to consumers and we continue to monitor the safety of our products after they are marketed. 

Were always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can.  Our Health and Safety Team is following up by postal mail regarding your experience and request for consideration of reimbursement for your out of pocket dental expenses. A questionnaire was enclosed with their letter dated October 17, and we hope you’ll take time to complete it and return it along with any other requested materials.  Once we receive the requested information, we ask that you allow 6-8 weeks for review.

In the meantime, weve requested prepaid debit card to refund your purchase. The card will arrive in a separate mailing within the next 2-3 weeks.

Once again, were sorry you had this experience.  If you have additional questions, please let us know.  You can reach us by calling ***************  We appreciate your interest in Crest and welcome the opportunity to address your concerns.  Thanks for getting in touch.

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have sent it to Health & Safety for review of the complaint and request for refund. I should be receiving a letter with a questionnaire within 6-8 weeks. 

Regards,
**** *****

10/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am very disappointed in the newest 2 bottle pack of Old Spice Swagger body gel I purchased. The formula changed! The color of the gel is now much lighter, the scent is very different, along with the ability to lather has lowered as well. I was offered a coupon to buy more... This does not fix the problem! There was no warning or label change. It is another product! This is very shifty! This needs to be fixed! Body wash changing scents and how effective it is with no notice or changes to the label is misleading when you expect the same product and I was only offered a coupon. I was not the old one affected by this. You can see Facebook complaints and responses to complaints supporting this.

Desired Settlement: I would like to see the product returned to the original Swagger scent and quality it was before the change plus a refund on the 2 pack I purchased.

Business Response:

Thanks for getting back in touch about your latest purchase of Old Spice Swagger body wash.  We regret your disappointment with our response to your initial message and appreciate the additional opportunity to address your concerns. 

 

We have recently made some minor changes to the Swagger body wash formula.  We can assure you that before we made this change, we evaluated it further with people like you who love our product and they found the scent to be a close match.  This is a routine practice as we keep up with consumer preferences and other product requirements.  The overall notes of the scent haven’t changed, but there are some slightly different undertones.   While the color is a slightly lighter shade, the lather ingredients remain unchanged from the previous formula. Our further lab testing of the formula did not show any changes to the lather or cleansing performance.  

Please know we value your loyalty and we’re sorry you weren’t pleased with the changes we’ve made.  Your feedback means a great deal to us and you can be sure that your comments have been shared with our Product Development team.  In addition to the coupons sent previously, we’re also sending a pre-paid debit card to refund your purchase. Please look for the coupons and refund to arrive in separate mailings within the next 2-3 weeks. We hope youll consider using them to try some of our other manly scents.

Again, we are sorry youre disappointed and we appreciate the time youve taken to let us know how you feel. If we can be of additional assistance, you can reach us by calling ***************  Thanks for writing.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I recieved a refund but the fact they changed a product without warning or notice on the label

Regards,

***** *********

10/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Olay Spa Exfoliating Ribbons Body Wash Plus this product left a microbead in my chest.

Desired Settlement: first an apology then whatever else is required when a person has a lifelong scar.

Business Response:

We’re sorry to hear of the problem you reported while using Olay Spa Exfoliating Ribbons Body Wash.  We appreciate the time you took to bring this to our attention and the additional information you provided by phone to help us gain a better understanding of your experience.  You can be sure your comments have been shared with our Health & Safety Team.

Please be assured we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective when used as directed. Each product must pass a thorough safety evaluation before it is made available to consumers and we maintain an ongoing monitoring program for quality and safety.

It may be helpful to know that only a small number of our skin care washes use polyethylene micro plastic beads as exfoliating/scrub agents.  While this ingredient is completely safe, we will discontinue our use of micro plastic beads in skin exfoliating personal care products as soon as alternatives are available.

As promised, a prepaid debit card has been requested to refund your purchase.  Were also sending Olay coupons which we hope youll enjoy using on a future shopping trip.  Please allow 2-3 weeks for delivery by postal mail.

Again, we are sorry you had this experience. If you have any questions, please let us know.  You can reach us by calling **************. We value your loyalty to Olay through the years and appreciate the opportunity to address your concerns.  Thanks for getting in touch.

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Purchased $60.00 worth of childrens clothes and washed them, according to the directions using TIDE with Downy. All of the clothes are now stained by the detergent and ruined.

Desired Settlement: I would like the company to reinburse me for the ruined clothing.

Business Response:

Thank you for choosing Tide for your laundry.  Were sorry you noticed blue spots on your daughters clothing after washing them in Tide Plus Downy. Your satisfaction with the performance of our products means a great deal to us, so we appreciate the time youve taken to bring this to our attention and the opportunity to address your concerns.

 

Please be assured all of the ingredients in our detergents have been extensively tested to ensure they're safe for washable fabrics. However, certain types of materials and fabric finishes will stain if they come into direct contact with a colored detergent. Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry products. Since the dyes used in our detergents are water soluble, any spots that are the result of direct contact with fabric can be removed by rewashing in the hottest water safe for the material. Stubborn stains may need more than one rewashing to completely remove.

We hope the tips we provided separately were helpful. Weve also followed up by postal mail on your request for reimbursement.  Please allow 2-3 weeks for our letter to arrive.  If you have additional questions, you can reach us by calling **************.  We value your loyalty to Tide and hope youll continue to enjoy using our products in the future.

10/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a product at ******* that had your sticker on it and I tried to register and put my numbe* ********** on the rewards list and nothing happens or did a find a place to record the above number. What is happening.?

Desired Settlement: Other

Business Response:

Thanks for your interest in P&G products and our Fantasy Lineup promotion.  We're sorry to hear of the problem you experienced when you tried to register your code on our website and understand your frustration.  Please know we appreciate the time you’ve taken to bring this to our attention and we've shared your report with the appropriate people in our company.

Since the site appears to be working properly at this time, you may want to check your systems settings to see if they meet our technical requirements.  It may be helpful to know that you must be using one of the following internet browsers: IE versions 6.x and above, or ******* versions 1.x and above.  Also, make sure all pop-up blockers are disabled.

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10/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a product from your company "The Art of Shaving" using their website. After placing the order at 3pm on Tuesday, September 23, 2014, I paid an additional $15.00 for 2-day shipping. At the time the order was placed, there were no notations or disclosures stating that any orders after 2pm could result in a delay in shipping. I assumed I would receive the order on Thursday, September 25, 2014, since that is what I paid $15.00 for. I received an email Thursday, September 25, 2014, stating that my order had just shipped. Now, I paid $15.00 for two-day shipping on Tuesday. Why am I receiving an email 2 days later telling me that my order has just shipped?? Why did I pay that extra money? I contacted customer service for The Art of Shaving at the 1-800 number provided on my email. After they verified my identity, I explained my frustrations with the shipping issue. The customer service rep "****" was kind enough to explain that, orders placed after 2pm will result in a delay of 24-48 hours in processing. REALLY???? I explained to **** that the website did not state that. She argued with me and stated that it does note that when I make the order. Well, I took screen shots of the order process, proving that it does not, in any way note that there will be a delay in processing the order for orders placed after 3pm. I tried to explain this to ****, and she stated th