BBB Accredited Business since
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This company offers airplane pilot & household supplies.
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A BBB Accredited Business since
BBB has determined that Sportsman's Market, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sportsman's Market, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Harold Shevers Jr., Chairman
Related BusinessesEastern Cincinnati Aviation Inc.
Mail Order & Catalog Shopping Internet Shopping Aircraft Schools
Method(s) of Paymentall
Refund and Exchange PolicyReturns, exchanges and repairs handled the day they are received.
Just return in same condition as received and in a timely period
Alternate Business NamesSporty's Sporty's Shops Sporty's Pilot Shop Sporty's Preferred Living Sporty's Preferred Living Catalog Sporty's Tool Shop
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2001 Sportys Drive
Batavia, OH 45103 (513) 735-9100 (513) 735-9000 (800) 776-7897 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (513) 735-9100(Phone)
- (800) 776-7897(Phone)
- (800) 543-8633 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/17/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a flight bag on the website over the weekend. On Monday I received a call that the bag that ordered was no longer available. I was asked if I wanted another bag that was similar to the bag I had ordered but was 12 dollars. more. I agreed that the new bag would work. Once I was able to access the website I noticed that the bag they replaced the one I wanted with was back ordered by three weeks. I called about this and was told that was correct. I cancelled the order since I felt that they should have notified me when they called to offer me the other bag that the one they offered was back ordered. I was also very disappointed that since their site allowed me to order the original bag that they didn't offer to sell me the replacement bag at the same price. I sent an e-mail with my complaints to the customer service area at which time they began to put the blame on me. Had I simply been told during the original call that the item they were offering me was back ordered and maybe even offered it at the advertised price of the original this would not be an issue. Sporty's customer service is a sham. I would recommend not doing business with this company.
Desired Settlement: I would like them to design the website so that a item that is no longer available can not be ordered and that they let customers know that the replacement offered is on back order when such a condition exists. The replacement item at the originals advertised price would probably be a bonus.
November 5, 2013
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Customer Reviews Summary