This Business is not BBB accredited

We Commerce, LLC

Phone: (513) 402-0678 View Additional Phone Numbers 7931 Clough Pike, Cincinnati, OH 45244 View Additional Email Addresses http://www.blanketmybaby.com View Additional Web Addresses

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Description

We Commerce, LLC offers customized baby blankets as well as baby accessories through their website BlanketMyBaby.com, and class rings through their website WearMyStory.com.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for We Commerce, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on We Commerce, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 09, 2012 Business started: 01/01/2008 in OH Business incorporated: 11/13/2008 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Eric Sztanyo, Owner
Contact Information
Customer Contact: Mr. Eric Sztanyo, Owner
Related Businesses
Military Milestones
Business Category

Internet Shopping Blankets Jewelers - Retail Baby Accessories & Services

Products & Services

We Commerce, LLC sells the following brand(s): Angel Dear, Artcarved, Balfour, My Blankee, Swaddle Designs

We Commerce, LLC offers the following product(s): Baby Blankets, Class Rings

Method(s) of Payment
Cash, Check & Credit Card.
Service Area
Cash, Check & Credit Card.
Alternate Business Names
Blanket My Baby WearMyStory.com

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7931 Clough Pike

    Cincinnati, OH 45244 (419) 777-8679 (513) 402-0678 (866) 467-8664

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Additional Phone Numbers

  • (419) 777-8679(Phone)
  • (866) 467-8664(Phone)
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Additional Web Addresses

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Additional Email Addresses

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Complaint Detail(s)

2/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I designed and purchased a class ring for my daughter on wearmystory.com on 1/18/15, which appears to be a website operated by this company. The total was $279.95 which was paid for in full, order ***. The design I created included accent stones and you could chose from CZ's or real diamonds. There was no price difference in the configuration, and being that on the comparison pricing page this website states that this ring with diamonds is $800 cheaper than a leading competitor I thought they were included. The next day I received an email from owner **** ******* who said there was a mistake on the website and he needed to know if I wanted the CZ's for the price I paid, or if I wanted the diamond accents for an additional $250.00. I responded to his email, and told him that while I understood his position, this was not my fault and I would like the ring the way I created it for the price I paid. I pointed out to him that ******* ***** ********** states that internet companies must state an Error in pricing clause on their website in order to not honor a completed order. His response email was another half apology, but again said this was a mistake and "I've canceled your order and refunded your money" which I did not want to do. This man is breaking the law, and didn't even offer to try and work something out with me for my inconvenience.

Desired Settlement: I would like the ring I created for the price I originally paid based on the law established by the ******* ***** **********. This business owner is not above the law and cannot make up his own rules. When you make a mistake, you own up to it, and do what's right. Canceling my order was not the right way to handle this situation. I would have been happy to work something out had he offered any other option.

Business Response:

I'm writing in response to the complaint on our website by Ms.******** sent on 1/21/15 - ID ********. I acknowledge the customer has concerns. I'll attempt to explain the series of events from my point of view:
  • Ms. ******** placed an order on our website
  • When processing the order, I discovered there was a mistake on our end of the website in that the selected diamond accents should have had an extra $250 charge, but it was not made
  • I emailed Ms. ******** and apologized for the mistake on our end. 
  • I gave her two options: pay for the cost of the diamonds or keep the same price and receive cubic zirconia accents
  • I followed up with an email one day later
  • I received a reply alluding to an ******* ***** ********** policy, and that she wanted the ring with the diamonds for the same price
  • I did a bit of research on this *** commission
  • I replied with a link to an article stating that if the mistake has no deliberate intention to deceive the customer, then it is not "false advertising" or "bait-and-switch"
  • The pricing mistake was an honest mistake with no deliberate intention
  • To help prove that, I went ahead and refunded the order right away, seeing as the customer was not open to either of the previous solutions. 
  • I reasoned that going ahead and refunding the order was the clearest method to show that there was no deliberate intention in this pricing mistake. 
  • I apologized to the customer again for the inconvenience. 
I will forward you all emails from the communication. 
Please email or call if you have any questions, or if I can be of any more help. 
Thank you, 
-- 
**** ******* | Owner | WearMyStory * ***** * ******** * ******* *  ** ************