BBB Accredited Business since
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This business offers e-commerce heating and air conditioning supplies.
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A BBB Accredited Business since
BBB has determined that Housh, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Housh, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. William Housh, President Mr. Marty Boswell, Operations & Finance Manager
Internet Shopping Heating Equipment Heating & Air Conditioning - Filters Air Conditioning Equipment - Room Units
Method(s) of Paymentcash, check and all credit cards
Alternate Business NamesHVAC.com
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Bought 2 furnace filters online in January 2014; tried to install in July 2014 and realized they were the wrong size. Thought I could return them at my own cost (mail) and maybe get some credit- not 100% but SOME credit for unused filters TOWARDS PURCHASE of CORRECT SIZE. Got a week plus of run around, emails (can forward the many emails if necessary); phone calls, being placed on hold, being told that the customer service rep I had contacted with emails was "not available," etc. Finally complained (again) in email and was requested to provide my phone number for contact-- sent my cell phone number to customer service rep. HAVE NOT HEARD A PEEP.
Desired Settlement: Permission to mail back incorrect furnace filters and receive 50% or more credit towards purchase of correct size furnace filter. They ship me the right size, and I pay the cost difference. I don't want a total refund, and I realize I might have some fault in this, I just want to get the right size furnace filter, and return the wrong ones. I would donate them to charity and buy the right filter from someplace else, but I really doubt that a charity would make much out of a couple (new) furnace filters.
Hello, Mr. *****. I greatly apologize for your frustration and for our lack of clear communication. Your feedback is very important to us and we will use it to improve our customer service procedures in the future.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/4/2011||Problems with Product/Service|