1/1/2014 I have tried to use this site to search for an obituary on several occasions recently and it does not find the person, even though the funeral home provides the link. The site does not provide an email address to contact them or area for customer feedback. There probably have been no complaints because there is only a snail mail address for contact info. Any web based service should have an email address to contact for help or questions.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Dee D. on 1/1/2014 | Submit a Customer Review
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Comments

Comment from the Business Dear ***, We’re so sorry to hear about your experience with our website. My colleague, ***, who manages our Customer Service team, has just e-mailed you to connect and help you access the life stories you’ve been looking for. Please feel free to reach out to him at a time that’s best for you. Also, we wanted to be sure you knew how to find our contact information on our site. Our phone number is listed at the bottom of each page and also in the Contact Us section (click on About Us at the top of the homepage, then click on Contact Us). In the Contact Us area, you’ll also find a contact form to e-mail our Customer Service team directly. It’s most important to us that families find our website easy to use – and it’s feedback from our visitors that allows us to make that happen. We thank you for sharing your comments and giving the us opportunity to continually improve. If you have any other questions, please don’t hesitate to call us at (toll-free) ###-###-#### or e-mail us at service@mem.com. Thank you again, ***! Happy New Year, ***** *. by on 1/2/2014

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