BBB Accredited Business since
Phone: (513) 533-1500 Fax: (513) 533-1055 View Additional Phone Numbers 3195 Linwood Avenue Suite 201, Cincinnati, OH 45208
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This company offers international health & life insurance, disability and defense contractors coverage.
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A BBB Accredited Business since
BBB has determined that Global Underwriters Agency Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Global Underwriters Agency Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Insurance
50 W. Town Street, Third Floor Suite 300, Columbus OH 43215
Phone Number: 800-686-1526
Type of Entity
Business ManagementMr. Kenneth Schulteis, President
Related BusinessesGlobal Claims Administration, LLC
Insurance Companies Insurance - Health Insurance - Life Insurance - Disability Insurance Services Hospitalization, Medical & Surgical Plans
Kenneth Schulteis is also identified in BBB files as the President of Global Claims Administration LLC. A separate report on Global Claims Administration is available upon request.
Industry TipsInsurance (General Information)
3195 Linwood Avenue
Cincinnati, OH 45208 (513) 533-9800 (513) 533-1500 (800) 423-8496 Directions
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Additional Phone Numbers
- (513) 533-9800(Phone)
- (800) 423-8496(Phone)
- (513) 533-3888 (Fax)
- (513) 533-1504 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: As Canadian medical missionaries volunteering with Samaritans purse from December of 2015 to May 2016 we were refered to Global Underwriters by this medical agency for our insurance. We were working as nurses in Northern Togo, west Africa ( to the full knowledge of Global Underwriters) and were based in austere conditions at a newly opened hospital in a town called Mango. We purchased medical and evacuation insurance from Global Underwriters and have been shocked by their gross unproffessionalism, complacency, inability to track claim forms and general lack of understanding. My wife became sick ( while in Africa) with malaria twice, parasites and ameboa. She required two hospital admissions, clinic visits and multiple physician consults. Meanwhile we were both still working four 12 hour shifts per week in the midst of multiple patient deaths, local violence, outbreaks infectious diseases and other issues common in a third world country. We paid in local currency cash to the hospital ( the only option available as credit cards, debit cards do not obviously exist in remote environments). We made Global Underwriters aware of these hospital admissions via the appropriate forms, submitting pictures of the papers provided by the hospital administration. Upon submitting the forms by email while still in Africa we received a confirmation email stating that Global Underwriters had opened up a case file. After waiting 25 business days for the claim to be reviewed ( as per the confirmation email received) we requested our power of attorney to inquire on the claim status. Global Underwriters denied receiving the claim and reluctantly accepted the original claim upon forwarding the original confirmation email. They stated that otherwise we would have to submit the entire claim as a new application. Upon reviewing the claim we have now received communication from the Global Underwriters that they require the world "Paid" to be stamped on the forms submitted even though the forms have been signed by the director of finance. I would like to make the fallowing points clear to both Global Underwriters and the BBB: 1. Global Underwriters is fortunate that we are able to even submit printed papers laying out the charges in detail as Mango, Togo, West Africa is a very remote and isolated location. 2. Togo is a French speaking country. The forms that were submitted were painstaking translated from French to English for the convenience of Global Underwriters as I assume none of the staff is fluent in French. Missing one single word "Paid" from the extensive documentation provided is not a prelude for the company to drag out the claim process 3. In the process of volunteering with Samaritans Purse and World Medical Mission it is the requirement of volunteers (not paid, no financial gain, no financial compensation, all expenses paid by the volunteer) to have multiple background checks, criminal record checks and references performed. It is appalling that despite all of these factors we have been treated by Global Underwriters as though we are attempting to defraud the company. 4. Regardless of the outcome of this complaint I will be launching a formal complaint with Samaritans Purse and World Medical Mission due to the issues as raised in previous paragraphs. It is not only dangerous for volunteers to embark on missions in which the majority of cases they become ill at least once without the full support of an insurance company that actually will support and fulfill its obligations during times of extream stress and in remote locations.
Desired Settlement: Global Underwriters will fulfill its obligations within the original timelines as specified in the contract. In addition a formal apology is required for the mismanagement of our claim. If this cannot be accomplished we demand a full refund of the fees paid as this insurance company has not fulfilled its obligations and looks to have no intention of doing so.
Business Response: I received the proof of payment on Saturday to make this claim payable. The check will print on 07/29/2016.