BBB Accredited Business since
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This company offers heating & air conditioning installation and service.
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A BBB Accredited Business since
BBB has determined that Jonle Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jonle Co. Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gregory Leisgang, President
Related BusinessesTri County Heating & Cooling
Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors
Products & Services
Jonle Co. Inc. sells the following brand(s): Carrier
Jonle Co. Inc. offers the following product(s): Carrier
Method(s) of PaymentCash, Check, Financing available
Visa, Master Card, Discover & American Express
Alternate Business NamesJonle Company Heating and Cooling Jonle Heating & Cooling
Industry TipsOhio Residential Contractor License Requirements
4117 Bridgetown Rd
Cincinnati, OH 45211 (513) 662-2282 (513) 208-2504 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (513) 208-2504(Phone)
- (513) 469-2282(Phone)
- (859) 581-2282(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I called Jonle on 1/7/2014 to ask that a technician come to my condo at **** ******* ****** **** Rd., Cincinnati, OH ***** ****. I explained to *****, who took my call, that it was the air conditioner that was turning itself on and on, by itself. She said this was a homeowner's responsibility. I explained that it was not; it was not the heat that was causing the problem. She said she would put me on the call list for today from 9:00 am to 12:00 noon. I received a call at 9:15 am, while I was asleep, but promptly called back. Jonle said she would have a technician call before noon. I called back at 11:20 am and was told that she had contacted *** *****, the owner of the ***** ********** Company, that this was a heating problem. ***** told her not to send out a technician. I called Jonle back at 11:20 am and told her it was an air conditioning problem and that I did not ask the association to pay for the call. She said she couldn't send out anyone because in order to have Jonle look at an air conditioner, it would have to be 55 degrees, which it won't be for several months. I told her and Klint *******, ***** manager of ******** *****, that I had waited for three hours in vain because ***** did not get the order correct. ***** was not apologetic. ******* called *** ***** and explained the situation. ******* told me ***** would call ***, the owner of Jonle, which he did and asked that a technician be sent out. I am not happy about the incorrect handling of this call. It caused me inconvenience of three hours.
Desired Settlement: There needs to be a record of Jonle incorrectly handling customer service issues. I will not use them again and told them so.
March 6, 2014
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: About 8 years ago I contracted with JonLe Co. to install central air in my residence. The unit was installed in the attic. Recently I had a new roof installed, and a roofing nail penetrated the coolant line. The coolant line was installed up against the roof sheathing. Neither I nor the roofer had any way of knowing it was in that location, and JonLe did not disclose that information when they installed the central air system. Now JonLe Co. wants me to pay for the almost $700 repair. I don't feel liable for this and I have told them so. I also don't believe that the original installation was proper and according to local code. In addition, JonLe's repair involved only removing the small penetrated area and replacing it with a coupling. I have already paid JonLe $139 for the overtime service call to determine the cause of the air conditioner failure.
Desired Settlement: I want JonLe Co. to admit liability and not charge me for the repair, and to refund the service call charge that was remitted.
Dear BBB Customer Service Provider,
I am in receipt of complaint #******* dated August 4, 2102. Attached is my response. Should you have any questions please do not hesitate to contact me via mobile voice at ************ ** ***** ** ***********************. As stateed in our VISION (Greater Cincinnati's leading provider of HVAC installation and service) and MISSION (Serving our Customers with safe, comfortable and energy efficient solutions) and VALUES (Respect, Teamwork, Integrity, Commitment and Positive Attitude) we want a Satisfied and Loyal Customer Base that help us to deliver our Vision.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
I am pleased to know that I can continue a good relationship with this company. Over the years, they have earned my respect and I will continue to recommed them to others.
It was also comforting to see such a prompt reply. I only wish that it could have been resolved without this intermediate step. And, thanks to Jonle for the hard copy of their resolution via snail mail. I await the refund of the service call charge but am assured that it will be as timely as their reply.
BBB's Final Determination: Consumer accepted resolution offered by the business.