BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers heating & air conditioning installation and service.
Request a Quote
A BBB Accredited Business since
BBB has determined that Jonle Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jonle Co. Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gregory Leisgang, President
Related BusinessesTri County Heating & Cooling
Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors
Products & Services
Jonle Co. Inc. sells the following brand(s): Carrier
Jonle Co. Inc. offers the following product(s): Carrier
Method(s) of PaymentCash, Check, Financing available
Visa, Master Card, Discover & American Express
Alternate Business NamesJonle Company Heating and Cooling Jonle Heating & Cooling
Industry TipsOhio Residential Contractor License Requirements
4117 Bridgetown Rd
Cincinnati, OH 45211 (513) 662-2282 (513) 208-2504 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (859) 581-2282(Phone)
- (513) 469-2282(Phone)
- (513) 208-2504(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I contacted this company to inquire on pricing and timing for when basic annual service could be done on our a/c unit. I was told they could be out Friday, June 3 for the cost of $89. Since I told them it felt warmer upstairs than downstairs consistently, they said it there was an issue then repairing would obviously cost more. When the service person arrived on 6/3, he notified us that they would be charging us $134 for the same basic service I was told would be $89 and that there were no issues with our a/c unit that it just needed the annual service to clean it. We let him know we were quoted $89 and would have used another provider had we been quoted $134. He made a call to his boss to let them know, only to notify us that this is what we were to be charged. Unacceptable customer service. I paid him as it was not his fault for this issue. I contacted the business via email on their website to receive no response. The $45 they over charged me and lied to me about, has cost them a lifetime customer. This is the company that installed our unit (on our newly built home) so we would have continued to use them if it weren't for their lack of customer service and blatant dishonesty.
Desired Settlement: Refund of $45 we were over charged and lied to about.
Dear BBB Staff,
We spoke to the customer and issued the refund requested and apologized for the confusion and lack of communication. See attachment for our draft response and copy of check mailed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Problems with Product/Service
Read Complaint Details
Complaint: I called Jonle on 1/7/2014 to ask that a technician come to my condo at **** ******* ****** **** Rd., Cincinnati, OH ***** ****. I explained to *****, who took my call, that it was the air conditioner that was turning itself on and on, by itself. She said this was a homeowner's responsibility. I explained that it was not; it was not the heat that was causing the problem. She said she would put me on the call list for today from 9:00 am to 12:00 noon. I received a call at 9:15 am, while I was asleep, but promptly called back. Jonle said she would have a technician call before noon. I called back at 11:20 am and was told that she had contacted *** *****, the owner of the ***** ********** Company, that this was a heating problem. ***** told her not to send out a technician. I called Jonle back at 11:20 am and told her it was an air conditioning problem and that I did not ask the association to pay for the call. She said she couldn't send out anyone because in order to have Jonle look at an air conditioner, it would have to be 55 degrees, which it won't be for several months. I told her and Klint *******, ***** manager of ******** *****, that I had waited for three hours in vain because ***** did not get the order correct. ***** was not apologetic. ******* called *** ***** and explained the situation. ******* told me ***** would call ***, the owner of Jonle, which he did and asked that a technician be sent out. I am not happy about the incorrect handling of this call. It caused me inconvenience of three hours.
Desired Settlement: There needs to be a record of Jonle incorrectly handling customer service issues. I will not use them again and told them so.
March 6, 2014
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]