BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers heating & air conditioning installation and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jonle Co. Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Jonle Co. Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jonle Co. Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 01, 1964 Business started: 01/01/1960 in OH Business incorporated: 12/30/1977 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road , Reynoldsburg OH 43068
http://www.com.ohio.gov/dico/ocilb.aspx
Phone Number: 614-644-3493
dic.ocilb@com.state.oh.us

Type of Entity

Corporation

Business Management
Mr. Gregory Leisgang, President
Contact Information
Principal: Mr. Gregory Leisgang, President
Related Businesses
Tri County Heating & Cooling
Business Category

Heating & Air Conditioning Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Jonle Co. Inc. sells the following brand(s): Carrier

Jonle Co. Inc. offers the following product(s): Carrier

Method(s) of Payment
Cash, Check, Financing available
Visa, Master Card, Discover & American Express
Alternate Business Names
Jonle Company Heating and Cooling Jonle Heating & Cooling
Industry Tips
Ohio Residential Contractor License Requirements

Additional Locations

  • 4117 Bridgetown Rd

    Cincinnati, OH 45211 (513) 662-2282 (513) 208-2504

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (513) 208-2504(Phone)
  • (513) 469-2282(Phone)
  • (859) 581-2282(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

3/7/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I called Jonle on 1/7/2014 to ask that a technician come to my condo at **** ******* ****** **** Rd., Cincinnati, OH ***** ****. I explained to *****, who took my call, that it was the air conditioner that was turning itself on and on, by itself. She said this was a homeowner's responsibility. I explained that it was not; it was not the heat that was causing the problem. She said she would put me on the call list for today from 9:00 am to 12:00 noon. I received a call at 9:15 am, while I was asleep, but promptly called back. Jonle said she would have a technician call before noon. I called back at 11:20 am and was told that she had contacted *** *****, the owner of the ***** ********** Company, that this was a heating problem. ***** told her not to send out a technician. I called Jonle back at 11:20 am and told her it was an air conditioning problem and that I did not ask the association to pay for the call. She said she couldn't send out anyone because in order to have Jonle look at an air conditioner, it would have to be 55 degrees, which it won't be for several months. I told her and Klint *******, ***** manager of ******** *****, that I had waited for three hours in vain because ***** did not get the order correct. ***** was not apologetic. ******* called *** ***** and explained the situation. ******* told me ***** would call ***, the owner of Jonle, which he did and asked that a technician be sent out. I am not happy about the incorrect handling of this call. It caused me inconvenience of three hours.

Desired Settlement: There needs to be a record of Jonle incorrectly handling customer service issues. I will not use them again and told them so.

Business Response: March 6, 2014

RE: BBB Complaint *******

Ms. ***** ******
**** ******* ** ****
*********** ** *****

Dear Ms. ******,

I have reviewed your correspondence with my staff to learn from our mistakes.

Please accept my sincere apology for our mix up and lack of communication with respect to your service
request.

Very truly yours,

**** ********
*********

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ******




BBB's Final Determination: Consumer accepted resolution offered by the business.

8/8/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: About 8 years ago I contracted with JonLe Co. to install central air in my residence. The unit was installed in the attic. Recently I had a new roof installed, and a roofing nail penetrated the coolant line. The coolant line was installed up against the roof sheathing. Neither I nor the roofer had any way of knowing it was in that location, and JonLe did not disclose that information when they installed the central air system. Now JonLe Co. wants me to pay for the almost $700 repair. I don't feel liable for this and I have told them so. I also don't believe that the original installation was proper and according to local code. In addition, JonLe's repair involved only removing the small penetrated area and replacing it with a coupling. I have already paid JonLe $139 for the overtime service call to determine the cause of the air conditioner failure.

Desired Settlement: I want JonLe Co. to admit liability and not charge me for the repair, and to refund the service call charge that was remitted.

Business Response:

Dear BBB Customer Service Provider,

I am in receipt of complaint #******* dated August 4, 2102.  Attached is my response.  Should you have any questions please do not hesitate to contact me via mobile voice at ************ ** ***** ** ***********************.  As stateed in our VISION  (Greater Cincinnati's leading provider of HVAC installation and service) and MISSION (Serving our Customers with safe, comfortable and energy efficient solutions) and VALUES (Respect, Teamwork, Integrity, Commitment and Positive Attitude) we want a Satisfied and Loyal Customer Base that help us to deliver our Vision.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

I am pleased to know that I can continue a good relationship with this company. Over the years, they have earned my respect and I will continue to recommed them to others.It was also comforting to see such a prompt reply.  I only wish that it could have been resolved without this intermediate step.  And, thanks to Jonle for the hard copy of their resolution via snail mail.  I await the refund of the service call charge but am assured that it will be as timely as their reply.Regards,

 

***** ****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

1