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This company offers retail grocery sales.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Kroger Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Kroger Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 756 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

756 complaints closed with BBB in last 3 years | 237 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 156
Billing/Collection Issues 45
Delivery Issues 9
Guarantee/Warranty Issues 4
Problems with Product/Service 542
Total Closed Complaints 756

Additional Complaint Information

Kroger is headquartered in Cincinnati, OH. This report includes complaints from consumers throughout Kroger's service area.

Customer Reviews Summary Read customer reviews

15 Customer Reviews on The Kroger Company
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 15

Additional Information

BBB file opened: January 01, 1949 Business started: 01/01/1883 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Pharmacy Board
2624 Research Park Drive, Suite 203, Lexington KY 40511
Phone Number: (859) 246-2820
Fax Number: (859) 246-2823

Ohio State Board of Pharmacy
77 S High Street Room 1702, Columbus OH 43215
Phone Number: (614)466-4143
Fax Number: (614)752-4836

Type of Entity


Business Management
Mr. Michael L. Ellis, President & COO Mr. W. Rodney McMullin, President/C.O.O. Mr. Paul W. Heldman, Executive VP/Secretary/General Counsel Mr. J. Michael Schlotman, Senior VP/C.F.O.
Contact Information
Principal: Mr. Michael L. Ellis, President & COO
Principal: Mr. W. Rodney McMullin, President/C.O.O.
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Business Category

Grocers - Retail Pharmacies Photo Finishing - Retail Bakers - Retail

Alternate Business Names
Baker's Baker's Plus City Market Dillons Food4Less Foods Co Fred Meyer Fry's Food & Drug Stores Fry's Marketplace Gerbes Hilander JayC Food Stores Kings Soopers Kroger Kroger Company Kroger Floral Delivery Ctr Kroger Marketplace Kroger Pharmacy Loaf'N Jug Owens Pay Less Super Markets QFC Quality Food Centers Quik Stop QuikStop Ralphs Grocery Store Smith's Food & Drug Stores Smith's Marketplace Tom Thumb Convenience Stores Turkey Hill Minit Market
Industry Tips
Grocery & Other Food Stores

Additional Locations