Business ProfileforBlue Chip Cookies Direct

I have been a customer of Blue Chip for years, placing many orders in that time. Blue Chip cookies are the best, but the customer service is the worst. My first issue was last Christmas. I placed an order as a gift for a friend who lives alone. Knowing there is a pandemic and shipping could be slow, I placed the order several weeks ahead of the requested delivery date. I got a confirmation and was charged, but a day before the requested delivery date, Blue Chip still hadnt even shipped the cookies. I contacted Blue Chip only to be told that the staff was exhausted from orders and would ship my order the following week. Really? No email or anything to let me know this ahead of time. Why would Blue Chip assume this is acceptable? Who wants Christmas cookies the week after Christmas? After some back and forth, I was finally given the option to pay for upgraded ***** shipping to get the gift delivered before Christmas, which I did so my friend would have a gift. Since I have been a customer for years and since my friend loves Blue Chip cookies, I decided to give them another try for my friends birthday. I placed the order and received a confirmation. The only shipping option offered was *****, which I am very hesitant to use after many issues with ***** delays lately. If ***** is what Blue Chip requires, then so be it, but it seems reasonable that Blue Chip would stand behind the shipping and timely delivery of their product. The cookies were supposed to be delivered yesterday, my friends birthday. I checked the tracking to see them still sitting at the ***** hub since the day before, not out for delivery. I sent an email to Blue Chip, no response at all. Today, the cookies are at another ***** hub, STILL not even out for delivery. Second email sent to Blue Chip. Still no response from Blue Chip. So, my friends birthday came and went, no cookiesthe cookies have now been at ***** for three days so obviously they are not going to be fresh when and if they are ever delivered. The ironic part, the delivery address is at most a forty minute drive from Blue Chip at Milford, where they shipped from. If I am paying top dollar for fresh baked cookies, it seems reasonable to expect the cookies to arrive fresh. While I do understand issues happen, it is a companys dealing with the issue and providing customer service that makes all the difference. Apparently for Blue Chip, the best way to deal with customers and issues is to ignore them and not respond at all.After two bad experiences in a row with Blue Chip, all I can say is never again. They have made it clear that they do not value my business and have no concern for customers. After many years and may, many orders, I will never order from Blue Chip again. There are too many other companies with great service for me to give Blue Chip my business. So sad to see a company with such an amazing product, but so poorly run.