BBB Accredited Business since
Fabulous-Furs
Additional LocationsPhone: (859) 291-3300 Fax: (859) 291-9687 View Additional Phone Numbers 20 W 11th Street, Covington, KY 41011 http://www.fabulousfurs.com View Additional Web Addresses
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Description
This company offers salon, mail order and online sales of faux fur apparel and accessories.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Fabulous-Furs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fabulous-Furs include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 1 |
| Billing/Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 2 |
| Total Closed Complaints | 3 |
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|
Definitions
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Complaint Process |
File a Complaint against Fabulous-Furs
See Trends in Complaints on Fabulous-Furs
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 2 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 2 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Fabulous-Furs
Additional Information
topType of Entity
Corporation
Business Management
Ms. Donna Salyers, President Ms. Marge JonesContact Information
Related Businesses
Fabulous-Furs Donna Salyers' Fabulous-Bridal BoutiqueBusiness Category
Fur Novelties & Accessories Mail Order & Catalog Shopping Internet Shopping
Business Management
Donna Salyers is also identified in BBB files as the President of Fabulous Bridal. A separate report is available upon request.
Additional Locations
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20 W 11th Street
Covington, KY 41011 (859) 291-3300 Directions
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25 W Robbins Street
Covington, KY 41011 Directions
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Complaint Detail(s)
| 3/19/2013 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: The purchased item was a Christmas gift too small. I was unable to return the product within the 30 day return period becuase the give was purchased 11/26/2012 as a christmas gift for 12/25/2012.I purchased 3 items totaling almost $500 and am seeking a refund of only 1 item.I was not made aware that the gift was to small until some time later.I was called to see if an exchange was possible which it was not due to the product being "discontinued and out of stock". I was offered a gift certificate, but saw nothing else of interest. So a gift certificate would be of no use to me.The company refused to refund my money/credit my charge carde. Desired Settlement: I would simply like a full refund if the company is unable to provide the purchased item in a larger size. Consumer Response: The item was ordered online from a catalog that I received at my home. The address on the packing slip is: Fabulous Furs
25 West Robbins Street
Covington, KY 41011
The customer service phone number is:
###-###-####
Business Response:
I have just called and left a message on Ms. ****** voice mail to let her know that we will accept the coat back for a refund. While I was typing
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
****** ******
BBB's Final Determination: Consumer accepted resolution offered by the business. |
| 8/9/2012 |
Advertising/Sales Issues
|
Read Complaint Details
X
Additional NotesComplaint: This company participates in the slaughter, murder of defenseless animals to steal their fur and sell it. I have asked them in writing to not send me their disgusting propaganda. I explained I did not give them any information to forward me such autrocious material yet they continue to forward such material. This material is harmful to the health of those sentient beings the murder and it is emotionally disturbing for me to have to see such dispicable documentation. Murder is against the morals and ethics I live by and the majority of those I am around. I don't participate in slaughtering any animals. Therefore, those who do and then attempt to flaunt their acts on me is harrassment! Desired Settlement: I will again ask them to stop murdering defenseless beings, it is not appropriate behavior. Just like Humans need coats to live so do animals. If they continue to harrass me with their disgusting material I will like to press criminal harrassment charges against them. Consumer Response: I find it interesting that they are claiming to produce ONLY Faux fur, yet after I reviewed it, there are only a few items within the catalog that note being faux fur! Thanks for letting me know their response and I will add **** to this correspondence as well so they can view the catalog their self before promoting a company on the premise all of their items are faux fur. And I expect to NO LONGER receive any catalogs from them!
Regards, ***** ********
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied. |
| 2/9/2011 | Problems with Product/Service |
| 1 | |
