Business ProfileforWidmer's Carpet Cleaning

***, the manager of Widmers in Anderson ought to be ***d. A couple months ago I dropped off a $800 Ted baker suit (the nicest clothing I’ve ever owned by far). When I went to pick them up the pants were missing. I was very polite and calm, knowing mistakes happen and not wanting to place blame even though I knew it was the drycleaner’s error and not mine. *** tried to tell me I only brought in the coat and no pants. She kept repeating we have a record of 1 item in and one item out. Finally I said, “ok but I brought 2 items in and got one back” to which she snapped “I can count!” (Clearly something she’s insecure about because she was unable to count to 2). She offered no solution or apology just blamed me and basically accused me of lying. I called the area manager and explained the problem and she apologized like an adult and said that there could have been a mix up and to give them some time as someone could return it. After a month I called her back and she sounded confused and said “didn’t *** call you to check in? She was supposed to.”  She did not, but that didn’t surprise me at that point. Yesterday I got a call saying they found my pants, (two months after I brought them in). I wear a suit for work so I had already replaced it at that point. When I went in to pick them up *** continued to be rude to me, refused to apologize or acknowledge any sort of fault on her part and when I asked why I hadn’t been refunded the initial $39 dry-cleaning fee for my trouble she said “did we talk about that?” I didn’t think I would  even need to ask for a refund for this level of trouble (multiple calls, multiple drives to Widmers, buying a new suit for work, multiple emails to the GM, ect…).  It is truly astonishing that she is still employed and I guarantee I’m not the first customer to be treated in this way. I emailed the GM and President about a refund but they didn’t respond so I figured I’d let everyone here know to go to Mr ******** Cleaners next store.