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BBB Accredited Business since
Phone: (513) 942-8181 Fax: (513) 682-6188 5900 West Chester Road Suite A, West Chester, OH 45069
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This company offers dental services including orthodontics, cosmetic dentistry, oral surgery, dentures, dental implants, sedation dentistry, Invisalign and laser dentistry.
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A BBB Accredited Business since
BBB has determined that West Chester Dental Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for West Chester Dental Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High Street, 18th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. Sanjeev K Goel, President Ms. Jayne McAfee Kolleen McDonald, Marketing Manager
Dentists Dentist - Orthodontist Dentistry - Cosmetic
Method(s) of PaymentCash
Prior to August 2003 this company operated under the name Drs. Maag, Buchhiolz, Jenkins & Wendt, Inc.
Industry TipsChoosing A Dentist Finding a Reliable Dentist
5900 West Chester Road Suite A
West Chester, OH 45069 (513) 942-8181 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: West Chester Dental on several occassions has incorrectly invoiced us for extra money post services. Most recently and what this complaint is solely focused on is an additional $30.60 invoice I recieved on 8/5/13. West Chester Dental Group claims an additional $30.60 is owed for services rendered on 6/18/13. Upon the conclusion of my visit to their office I was asked to pay my 20% for the services rendered. Subsuquently, my insurance coverage would cover the other 80%. After speaking with a billing coordinator at their office she confirmed indeed that the insurance did pay 80% of the total. With the payment of the 80% and my 20% I paid on 6/18/13 there is no way that I owe $30.60. The coordinator stated the insurance company did not pay as much as they were supposed to despite confirming that the insurance company did pay 80%. That contradicts her statement that the insurance paid their 80%. She could not tell me how all of sudden I owed more money.
Desired Settlement: Eliminate the unexplained $30.60 balance.
We are sorry to hear that our patient, ***** ******, had a billing
Better Business Bureau:
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|11/5/2012||Advertising/Sales Issues | Complaint Details Unavailable|
|8/9/2012||Billing/Collection Issues | Complaint Details Unavailable|
|4/4/2011||Problems with Product/Service|