BBB Accredited Business since
Phone: (513) 494-0333 Fax: (513) 494-0222 6028 S State Route 48, Maineville, OH 45039
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This business offers dental services.
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A BBB Accredited Business since
BBB has determined that Riversbend Dental meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Riversbend Dental include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Type of Entity
Business ManagementDr. Brandon Romick, Owner
Hours of Operation
|M||:||10:00 AM - 7:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||10:00 AM - 7:00 PM|
|Th||:||8:00 PM - 5:00 PM|
|F||:||10:00 AM - 7:00 PM|
Method(s) of PaymentCash, Check and Credit Card.
Service AreaTri State
Alternate Business NamesBrandon W. Romick, D.M.D., Inc.
6028 S State Route 48
Maineville, OH 45039 (513) 494-0333 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I went to this dentist as a new patient in late November (21) 2013. At my cleaning, they found a cavity. I had told the receptionist at the checkout that I was changing jobs and wanted to make sure my insurance would cover the filling or I would wait until my new insurance started 12-1-2013. The receptionist lady was very pushy to get me scheduled asap. She contacted my insurance, ****** **** ****, to check coverage. She could not get a hold of the insurance at that time. She contacted the insurance the next day and yes she said I was fully covered. "Not a problem," she told me and she rushed to get me scheduled that day with Dr. Megan W***********. I went in got my cavity filled and went on my way. On December 28, 2013 I paid my co-payment of $182.40 via check which was cashed without a problem. In mid-October 2014, I received a bill from Riversbend Dental for about $550. Of course, I was in shock. I called the office and I was told, "There was a glitch in my insurance and ****** **** **** had requested their payment made to Riversbend Dental be returned." I was told by the office manager that the money had been returned and I owed $550. I had told her what had happened regarding that visit and I was assured by her office staff I was fully covered by ****** **** ****. The office manager was completely rude, dismissive and unapologetic about the situation. She told me I would have to pay the $550 or be sent to collections. I contacted ****** **** **** immediately, no money had been returned by Riversbend Dental. Obviously, the office manager lied to me. I do not know if they don't have their act together or they are in the practice of trying to defraud their patients and/or insurance carriers. I have now been contacted 3 times by a collections agency, **** *********** out of New Jersey. I have explained the situation each time.The collections agency is unable to get a response from Riversbend Dental but I remain to be harassed about this situation that is the FAULT of Riversbend Dental. Again, today I checked with ****** **** **** and surprise no money has been returned. There are multiple reviews about Riversbend Dental with the same billing/fraud issues I have encountered. I wish I would have done more research before and known going to Riversbend Dental, Dr. R***** or Dr. W***********. I would have never gone there in the first place. It is appalling and unethical for doctors to treat patients in this manner. I do not want any one to experience what I have
Desired Settlement: I want Riversbend Dental doctors and staff to take ownership of their mistake in this matter. I also want the collections contact to end. I want the doctors and staff to get their act together so no patient ever experiences what I have. I believe fraud is against the law.
To: ********** ***********
On 5/27/15, ******* from our collection Company called stating that patient had called them and said that we kept her money from insurance and are trying to double bill her. I told ******* that ****** **** **** had requested money back, that claims sent were paid in error. Coverage had termed on 11/15/13. | then called ****** **** **** and spent an hour on the phone, first with ***** who confirmed that refund check was sent by us and cashed by them. Next spoke with ***** in the Claims Auditing Dept. She confirmed what we already knew. The patients claims were paid and then a few months later a request for money back was sent due to patients coverage terming just days prior to treatment. *****, from ****** **** ****, tried a 3 way call with patient while I was on the phone but didn't get an answer, ***** said she would call patient again and let her know that check was sent back to them by us and that technically she should owe us the full amount of $959 with no write offs since coverage had termed. I actually left the write offs in tact since patient was going to owe such a large balance due to the insurance issue. This was done as a courtesy.
I only sent $540.99 to collections, the amount of the check that I sent back to ****** **** ****, I have notes on each phone call, a copy of the payment request letter from insurance and a copy of the cashed check we wrote to ****** **** ****.
The insurance companies need to have a standard as well. Should employers be able to back date coverage dates? Should insurances be allow to request money back months after they paid for treatment? I would say no to these questions, but a patients insurance is their responsibility.
Practice Manager - Riversbend Dental