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Description

This company offers dental services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Periodontal Visions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Periodontal Visions, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Periodontal Visions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 03, 1995 Business started: 01/01/1992 Business incorporated: 01/05/1996 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
https://license.ohio.gov/lookup/default.asp?division=95
Phone Number: 614-466-2580
Fax Number: 614-752-8995

Type of Entity

Corporation

Business Management
Dr. Robert J. Limardi, President
Contact Information
Principal: Dr. Robert J. Limardi, President
Business Category

Dentists


Additional Locations

  • 6507 Harrison Avenue  Suite A

    Cincinnati, OH 45247 (513) 598-9555

  • PO Box 1607

    West Chester, OH 45071

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (513) 598-9555(Phone)
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Complaint Detail(s)

7/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: on October 23 2012 I first visited Dr. *******'s office. On this first visit I asked the officer manager ***** if they where an approved provider for ***** since this was my insurance. I was told they where. At this time it was determined that I had a broken tooth and they would do surgery to remove and also do 4 bone replacement grafts. My second visit was on 11-28-2012 and I was told that my out of pocket portion would be $550 and the rest would be taken care of by insurance. At that time they removed the tooth and supposedly did the bone grafts. On February 20th 2012 I received a bill for $1500. I called to ask what this was for and was told my insurance denied the claim and wouldn't pay anything. I called ***** and they informed me that Dr. *******'s office had failed to send xrays and other information that was requested to process claim,***** also informed me they had paid $510. I called Dr. *******'s office and informed them of what was needed and they said that they would send it. They also claimed to have not received any money from *****. ***** sent another check and I received confirmation that it was received on March 5th 2013. Once again they where supposed to send additional information to ***** and that the balance would be taken care of. On April 3rd I received yet another bill for $990. In the meantime I have gone to another Docter and proceed with the treatment to replace my tooth. The new Dentist informed me that it didn't look like any bone grafting had been done and he was forced to do the bone grafting before I could have an implant put in. I feel that I was misled and no services outside of the removal of the tooth was performed by Dr. ******* Per his bill this was a cost of $150. I am not sure what my other $400 went towards and I certainly don't feel that any future payments are deserved. Dr. *******'s office wouldn't have even received the $510 from my insurance if I hadn't continued to operate as the middle man with insurance.

Desired Settlement: I feel that the entire process was dishonest and a refund of the $400 paidfor the non service returned.

Business Response: I am responding to the above complaint.  Unfortunately we cannot control how dental insurance companies ultimately decide to pay on claims. Even predeterminations of treatment are not a guarantee of payment.  Also, some insurance companies will send a dental claim over to the medical side of the insurance and can also review part of a claim under dental and the other part of a claim under medical.  We are not always aware as providers how insurance companies will divide the claims or if they will divide them at all.  The patient  presented to us to have a fractured tooth removed and was interested in possible implant placement.  Subsequent surgical care included the removal of the tooth and treatment of adjacent infection so that the future implant could have the best chance for success.  All radiographs that were necessary for diagnosis of this case were done at no charge to the patient as it was not likely that the insurance company would reimburse for them.  As was discussed, a bone graft was placed at the day of the extraction.  We have encountered issues with insurance companies not reimbursing for bone grafts placed in extraction sockets and my staff usually informs patients of this.  I can only apologize if there was a misunderstanding regarding this or if my staff neglected to do this.  There seems to be some concern as to wether a bone graft was done or not at the time of surgery.  I am not a dishonest person and have been in practice for over 22 years and I cannot recollect such an issue coming up.  I do have supporting evidence to demonstrate that a bone graft was placed at the time of surgery, but this is not the point.  The patient also claims that a different surgeon said a bone graft was not placed and that additional bone was needed at the time of implant placement. I am in no way questioning any else's judgement, but as a point of clarification, bone grafts can take over two years to heal and depending on the material used may not be visible on radiographs for some time.  Other materials blend into bone so well that they cannot be clinically distinguished from it.  It is also not unusual to have to place additional bone at the time of implant placement if enough bone for proper placement did not regenerate. Also, unfortunately, bone grafts are not always successful or a single graft may not achieve the desired results depending on the defect left after tooth extraction.   I many times place additional bone for my patients, especially in this part of the mouth as it is many times necessary to achieve the proper aesthetic appearance.  If I need to place additional bone at the time of implant placement and  Idid the initial bone graft, I usually place this bone at no additional cost to the patient as I cannot control how their body will respond to regenerative materials.  In reviewing the complaint and the insurance information, the patient said that he had to become involved also.  Again, this is not unusual as insurance companies are not always clear as to what they want and claims may be referred on to consultants resulting in a significant time delay between correspondence and payment.  This may be why the patient received several bills of varying amounts until the claim was settled.  Unfortunately this is a problem that we deal with quite often.  Also, insurance coverage is a contract between the insurance company and the patient and companies will often share information with the the patient and not with the doctor's office.  For this reason the patient many times has more leverage in getting claims paid or reconsidered.  With all this being said, I have had a practice in the ********** area for over 20 years, and the satisfaction of my patients and the success of my work is important to me. As I understand it , the patient was informed that his portion would be $550.00 and that insurance would cover the rest. The patient is requesting that we return to him the fee of $400.00 for a bone graft that he feels was not done, however I have decided that all of the money patient paid to us which totals $550.00 which would include the bone graft as well as the extraction will be returned to this patient and we will cancel the remaining balance of his bill of $990.00.  If a patient is not happy it doesn't matter what the reason, I only want them to feel that they was treated fairly in my office.



Sincerely,


****** ** ******** ******* ***** *****

Consumer Response:

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Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

 

******* *****

 

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Customer contacted BBB and stated that although there was an agreement that the business would refund the amount that the he paid, as of today, there has been no refund.


 The patient is requesting that we return to him the fee of $400.00 for a bone graft that he feels was not done, however I have decided that all of the money patient paid to us which totals $550.00 which would include the bone graft as well as the extraction will be returned to this patient and we will cancel the remaining balance of his bill of $990.00.  If a patient is not happy it doesn't matter what the reason, I only want them to feel that they was treated fairly in my office.



Regards,

******* *****

 

 

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Customer contacted BBB and stated that he has received his refund from the business and the issue is now resolved. 

Regards,

 

******* *****

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.