BBB Accredited Business sinceAdditional Locations
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This business is a clinic, offering medical services.
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A BBB Accredited Business since
BBB has determined that Holzer Clinic Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Holzer Clinic Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Ohio State Medical Board
30 E. Broad Street, 3rd Floor, Columbus OH 43215
Phone Number: 614-466-3934
Fax Number: 614-728-5946
Type of Entity
Business ManagementMr. Robert E Daniel, Administrator Mr. Thomas Denbow, C.F.O. (FORMER)
Dentists Physicians & Surgeons - Medical-M.D. Physicians - Specialists Clinics
Alternate Business NamesHolzer Clinic Holzer Clinic Jackson Holzer Clinic Lawrence County Holzer Clinic Liberty Circle Holzer Clinic Rehabilitation Services Holzer Clinic Sycamore
This company is headquartered in Gallipolis, Ohio. They also have locations in Columbus and Greater West Virginia. Local BBBs maintain separate listings for those locations.
1051 4th Avenue
Gallipolis, OH 45631 (740) 446-5252 Directions
THIS LOCATION IS NOT BBB ACCREDITED
2605 Jackson Avenue
Pt. Pleasant, WV 25550 (304) 675-4498 Directions
280 Pattonsville Road
Jackson, OH 45640 (740) 395-8801 Directions
THIS LOCATION IS NOT BBB ACCREDITED
313 Maccorkle Avenue SW
South Charleston, WV 25303 (304) 744-2300 Directions
68 Sycamore Street
Gallipolis, OH 45631 (740) 441-3560 Directions
90 Jackson Pike
Gallipolis, OH 45631 (740) 446-5411 Directions
96 Township Road 369, Suite 101
Proctorville, OH 45669 (740) 886-9370 Directions
98 State Street
Proctorville, OH 45669 (740) 886-9403 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (740) 446-5252(Phone)
- (740) 886-9403(Phone)
- (740) 992-0060(Phone)
- (740) 441-3560(Phone)
- (740) 395-8801(Phone)
- (304) 675-4498(Phone)
- (304) 744-2300(Phone)
- (740) 886-9370(Phone)
- (740) 589-3100(Phone)
- (855) 466-5937(Phone)
- (740) 446-5532 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Attorney General Complaint: The consumer is calling in regards to billing issues with Holzer Clinic in Gallipolis Ohio. The consumer
Desired Settlement: The consumer would like to have a statement showing all paid and no further billing from the supplier.
September 13, 2013
Cincinnati Better Business Bureau
7 West 7th Ste. 1600
Cincinnati, OH 45202
Reference: ****** ***** Account # ********
BBB ID # ********
Thank you for the inquiry on March 4, 2015, referencing the concern expressed by our patient ****** ******.
Although we strive to make Holzer “the best place to come for care”, we sometimes fall short meeting the patient’s expectations. We regret her dissatisfaction and appreciate your giving us the opportunity to review and improve our service.
After reviewing the account, Holzer has received and applied a total of $81.32 towards account number ******** to date. Attached please find copies of the charges and payments received as well as any remaining balances. If the patient has made other payments on the account if she can provide any helpful documentation such as canceled checks or additional account numbers for Holzer we would be happy to review.
I hope this clears the concerns regarding the account. We apologize for any inconvenience this has caused and appreciate your bringing this concern to our attention. If I can be of assistance in the future, please do not hesitate to contact me. We hope the Ms. ******'s future encounters with Holzer will not only meet but exceed expectations.
******* ******** *******
Holzer Health System
*** ******* **** *********** ** *****
Read Complaint Details
Complaint: Approximately 2-3 months ago I received a bill for $138.00 from Holzer Clinic for an office visit on February 19, 2007. Account Number ******** I sent a letter to the billing office requesting informaton on WHAT SERVICE WAS RECEIVED, WHO WAS THE ATTENDING PHYSICIAN, WHAT PORTION OF THE BILL DID MY INSURANCE COMPANY PAY, AND WHY ARE THEY SENDING ME A BILL SEVEN (7) YEARS LATE? I received a second bill from them, but they did not send me the requested information. I sent them another letter requesting the same information. Instead of sending me the requested information, Holzer Clinic turned my accouut over to the **** ********** ******. Holzer Clinic DID NOT notify me that the account would be turned over to a Colection Agency. Holzer Clinic did nothing to help me settle this seven (7) year old debt, and by turning my account over to collections, I feel that they violated the Fair Credit Reporting Act. I called my Insurance Company regarding this bill. I was told that when the clinic took my insuranace information, they should have known that a Prior Authorization was required. The clinic did not call the insurance company for authorization. The clinic did not request an explaintion for Payment Denied from the insurance company.
Desired Settlement: Holzer Clinic sent me a bill for services seven (7) years ago. They refused twice to send me the information I requested concerning this bill. They violated the Fair Credit Reporting Act. This account should not been turned over to collections. As a result, I would like for Holzer Clinic to DISMISS THIS BILL, HAVE THIS ACTION REMOVED FROM ALL CREDIT REPORTING AGENCIES, AND NOTIFY THE **** COLLECTION AGENCY THAT THEY DISMISSED THIS BILL.
Reference: *** ***** ******* #: ********
Thank you for the inquiry on September 10, 2013, referencing the concern expressed by our patient *** *****.
Although we strive to make Holzer “the best place to come for care”, we sometimes fall short meeting the patient’s expectations. We regret his dissatisfaction and appreciate your giving us the opportunity to review and improve our service.
After reviewing the account, Holzer is in agreement with Mr. ***** that his account should not have been sent the collection agency **** and reported to his credit report. **** has been notified to close and return the balance of $138.00 and to remove from any credit reporting. A letter will be sent to Mr. ***** showing the account is now closed and will not affect his credit report. Holzer has adjusted the $138.00 and the account now reflects a zero balance.
I hope this clears the concerns regarding the account. We apologize for any inconvenience this has caused and appreciate your bringing this concern to our attention. If I can be of assistance in the future, please do not hesitate to contact me. We hope Mr. *****’s future encounters with Holzer will not only meet but exceed expectations.
Patient Accounts Manager
Holzer Health System
*** ******* **** *********** ** ***** ************* *****************