BBB Accredited Business since
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This business offers dentistry services.
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A BBB Accredited Business since
BBB has determined that Dentistry Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dentistry Plus include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Kentucky Board of Dentistry
312 Whittington Parkway, Suite 101, Louisville KY 40222
Phone Number: (502) 429-7280
Fax Number: 502-429-7282
Type of Entity
Business ManagementMs. Christy Hager Dr. Jack Mercke, DMD, Owner
Products & Services
Dentistry Plus sells the following brand(s): invisalign, zoom whitening, ortho-tain, sonicare tooth brush
Dentistry Plus offers the following product(s): invisalign, zoom whitening, ortho-tain, sonicare tooth brush
Hours of Operation
|M||:||8:00 AM - 6:00 PM|
|T||:||8:00 AM - 6:00 PM|
|W||:||8:00 AM - 6:00 PM|
|Th||:||8:00 AM - 6:00 PM|
|F||:||8:00 AM - 6:00 PM|
Method(s) of Paymentall
This company is headquartered in Chicago, Illinois, the name of the headquarters is Hartland Dental Care. Inc. For a report on Hartland Dental Care, please contact the Chicago BBB at www.chicago.bbb.org.
1779 Patrick Drive
Burlington, KY 41005 (859) 689-2730 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was given an estimation of cost based on my two dental insurance providers, which was zero. One year later I was given a bill for 357.63 because they did not file the correct insurance and I am unable to dispute the charges with the insurance company since the time lapsed is more than 6 months.
Desired Settlement: I want a refund. ***** dental was my primary insurance not ******* as they have filed incorrectly.
June 6, 2013
Cincinnati Better Business Bureau Attn: ****** *****
7 West 7th Street, Suite 1600 Cincinnati, OH 45202
RE: 10 *******
We take our patient's complaints and concerns very seriously. The Financial Policy implemented in each office is given to our patients, which further underlines the expectations of the patients in regards to account balances, This policy was signed by *** ***** *****, consenting that she read, understood, and agreed to the policy.
As a courtesy to our patients, our team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those procedures. When insurance is involved, as a courtesy,we provide our patients with an estimate of what their Insurance benefit will cover for each procedure. We strive to get the most accurate information from the insurance company; however it Is merely an estimate.
We do strive to serve each of our patients with the highest quality of health care experience possible and take pride In committing to each patient's oral health. In addition, we strive to have the best possible customer service. We sincerely apologize for ********'s dissatisfaction with our practice, We will not be refunding any funds due to abiding by the contract we have with ********'s insurances and collecting from patients what is notated on the Explanation of Benefits from insurance. Our recommendation would be that ******** discuss this matter with her insurance carriers,
Practice Administrator Dentistry Plus **********