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Description

This business offers dentistry services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dentistry Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Dentistry Plus include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dentistry Plus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 12, 2002 Business started: 01/01/1998 in KY
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
https://license.ohio.gov/lookup/default.asp?division=95
Phone Number: 614-466-2580
Fax Number: 614-752-8995

Kentucky Board of Dentistry
312 Whittington Parkway, Suite 101, Louisville KY 40222
http://dentistry.ky.gov/
Phone Number: (502) 429-7280
Fax Number: 502-429-7282

Type of Entity

Corporation

Business Management
Ms. Christy Hager Dr. Jack Mercke, DMD, Owner
Contact Information
Principal: Ms. Christy Hager
Principal: Dr. Jack Mercke, DMD, Owner
Business Category

Dentists

Products & Services

Dentistry Plus sells the following brand(s): invisalign, zoom whitening, ortho-tain, sonicare tooth brush

Dentistry Plus offers the following product(s): invisalign, zoom whitening, ortho-tain, sonicare tooth brush

Hours of Operation
M: 8:00 AM - 6:00 PM
T: 8:00 AM - 6:00 PM
W: 8:00 AM - 6:00 PM
Th: 8:00 AM - 6:00 PM
F: 8:00 AM - 6:00 PM
Method(s) of Payment
all
Service Area
tri-state
Additional Information

This company is headquartered in Chicago, Illinois, the name of the headquarters is Hartland Dental Care. Inc. For a report on Hartland Dental Care, please contact the Chicago BBB at www.chicago.bbb.org.

Industry Tips
Choosing A Dentist Finding a Reliable Dentist

Additional Locations

  • 1779 Patrick Drive

    Burlington, KY 41005 (859) 689-2730

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

6/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was given an estimation of cost based on my two dental insurance providers, which was zero. One year later I was given a bill for 357.63 because they did not file the correct insurance and I am unable to dispute the charges with the insurance company since the time lapsed is more than 6 months.

Desired Settlement: I want a refund. ***** dental was my primary insurance not ******* as they have filed incorrectly.

Business Response:

June 6, 2013

Cincinnati Better Business Bureau Attn: ****** *****

7 West 7th Street, Suite 1600 Cincinnati, OH 45202

RE: 10 *******

We take our patient's complaints and concerns very seriously. The Financial Policy implemented in each office is given to our patients, which further underlines the expectations of the patients in regards to account balances, This policy was signed by *** ***** *****, consenting that she read, understood, and agreed to the policy.

As a courtesy to our patients, our team members provide treatment plans for every patient regarding treatment to be done, as well as the fees for those procedures. When insurance is involved, as a courtesy,we provide our patients with an estimate of what their Insurance benefit will cover for each procedure. We strive to get the most accurate information from the insurance company; however it Is merely an estimate.

We do strive to serve each of our patients with the highest quality of health care experience possible and take pride In committing to each patient's oral health. In addition, we strive to have the best possible customer service. We sincerely apologize for ********'s dissatisfaction with our practice, We will not be refunding any funds due to abiding by the contract we have with ********'s insurances and collecting from patients what is notated on the Explanation of Benefits from insurance. Our recommendation would be that ******** discuss this matter with her insurance carriers,

Sincerely

****** *******

Practice Administrator Dentistry Plus **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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