This business is not BBB accredited.
Phone: (513) 648-9900 Fax: (513) 742-4670 1291 Kemper Meadow Drive, Cincinnati, OH 45240 View Additional Email Addresses
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This company offers general dentistry, crown and bridge work.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio State Dental Board
77 S High Street, 17th Floor, Columbus OH 43266
Phone Number: 614-466-2580
Fax Number: 614-752-8995
Type of Entity
Alternate Business NamesLippert, Christopher N DDS
THIS LOCATION IS NOT BBB ACCREDITED
1291 Kemper Meadow Drive
Cincinnati, OH 45240 (513) 648-9900 Directions
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Additional Email Addresses
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I had a root canal done at a hospital and needs to do a crown over the tooth. I chose Christopher N Lippert, DDS because they are a member of the BBB and I trust BBB. However, the service I received from the physician (Dr. *****, if I spelled correctly) was extremely disappointing. Because my root canal was done elsewhere (shortly before my initial visit to Dr. Lippert's office), I do have a recent X-ray for the tooth. Upon my first visit, I was asked to bring my own X-ray, which I did and discussed the treatment plan with Dr. *****. The procedures planned was a little bit expensive to me, however, after receiving suggestions from the financing lady, I purchased a dental savings program that the clinic accepts and made an appointment for Nov. 5th at 10:45 am. Upon leaving, I was given back X-ray and nobody told me to bring it back next time. I assume that they have made a copy of it -- given that I gave the office my X-ray the moment I talked to reception. I arrived at the office at 10:40 and waited till 11:30 am till I was brought into the treatment room. The assistant then told me that they didn't (or from my understanding, forgot) to make a copy of my X-ray I brought upon my first visit and put it in my file. Therefore, they need to do an X-ray, which should be paid by me. Otherwise, I will be re-scheduled to another date and I should bring my old X-ray. I expressed my disagreement with this proposal because it is not my fault that they forgot to make a copy of the X-ray, or forgetting to ask me to bring it for the second visit. After expressed my opinion to the assistant, Ms. *******, she went out to talk with the one in charge, which I learned to be Dr. ***** in our later conversations. Ms. ******* returned and seemed stressed, telling me that the one in charge still insist. I do not want to put the pressure on her to be the messenger, thus I asked to talk to the one in charge. She returned and say, "He is too busy. You know, he is a physician. " She then offered me to talk to the office manager, which I accept. At this time, it was 11:55 am. One hour and ten minutes after my appointment time. During my conversation with the office manager, the office manager confirmed that the one Ms. ******* communicated with during the previous paragraph was Dr. *****, who was "too busy" to talk to me at 11:50 am, which suppose to be MY treatment time (my treatment supposed to start 10:45 am and takes one and a half hour for crown, according to reception when I made my appointment for the second visit). The office manager, Ms. **** told me that Dr. ***** stated that I "seemed to be resistant to his treatment plan" and would be more comfortable no long taking me as a patient. I refute his statement that I was "resistant to his treatment plan" -- If I were not in agreement with his plan, I wouldn't purchased an $100 dental saving program SPECIFICALLY for this treatment at this clinic and made the appointment immediately. Still, after negotiating with Ms. ****, even if I ask, what if I do the x-ray now, can I still have the treatment (a dental crown should be done ASAP after a root canal because the tooth becomes fragile after root canal and could easily break, and I've waited over a MONTH for this appointment already), I got a NO. My initial examination fee was refunded, but nothing could compensate for my risk taken for waiting for a month on my root canal tooth and restart searching for a clinic all over again.
The patient called our office October 6th to make an appointment as a new patient having completed Root Canal Therapy at another office on October 3rd. An appointment was made for October 10th. The patient came to our office on October 10th and brought the x-ray from the office where the RCT was done. Patient voiced her dissatisfaction with the dentist who did the root canal as well as a prior dentist whom she blames for the necessity for the root canal. After looking at the radiograph presented, the treating dentist in our office believed that it appeared to suggest that a post/core/crown would be needed. The patient was resistant to the treatment plan presented and expressed financial concerns. The doctor explained the structural integrity issues with the tooth. He said that a buildup /crown would possibly be acceptable, but that he wouldn’t know for sure until treatment began. A Treatment plan was written up by the Office Manager and given to the patient for the lesser buildup/crown option. The patient paid for her exam and left our office. A few minutes later, she returned having secured a Discount Dental Program which we accept. She requested an appointment to begin treatment and it was made for November 5th.
The patient arrived on November 5th for her appointment. On that morning the doctor was running behind and the patient was taken back 45 minutes late. At that time it was realized that our office did not have the x-ray the patient had brought to the first appointment and the patient had not brought it back with her. The doctor’s assistant told the patient that since she did not have the x-ray with her that either we would need to re-appoint and have her bring the x-ray back at that time, or we would need to take a new x-ray in our office to begin treatment on the tooth. The fee for the x-ray is $25. The patient became upset and refused. She insisted that we begin treatment and not charge for the x-ray since it was “our fault”. The dental assistant relayed the patient’s resistance to both the treating dentist and the office manager. The dentist determined that due to the patient’s voiced dissatisfaction with previous dentists, her resistance to the treatment plan recommendations that our office made, and her demand to be seen without the x-ray in hand, that it would be in the best interests of both the patient and our practice for the patient to find a new dentist to provide treatment. We also agreed to refund the amount paid for the exam at the previous appointment. The office manager spoke with the patient, apologized for the confusion and stated that the doctor would like her to find a new dentist. The patient relented and said that she would pay for a new x-ray and insisted that she still be treated immediately. After speaking again with the dentist, it was relayed to the patient that the decision not to treat would stand. We refunded the amount paid for her previous exam and she left.
Better Business Bureau:
1. Has the company addressed the issues of this dispute?
I would not call this a proper address.
2. If not, why?
There are several key points in the business's response that are either inaccurate or may need further explanation . I would like to point out these. Points following their order of appearance in the business's response.
The negotiation between me and the business went on for 25 minutes. It was 10:30 a.m. that I sat in the treatment room (the business was 45 minutes late) and 10:55 a.m. (25 minutes later) when the manager told me that even if I pay they can't give me a treatment today. I asked for same-day treatment since 1) the concern for a cracked tooth and 2) the negotiation only delayed the procedure by 25 minutes.
3. Has the company met the agreement they outlined in their response?
The office did refund me. However, the increased chance of a tooth crack and lost a tooth was not.
Thank you for your time and effort reading my responses and that of the business's. I appreciate the effort that BBB had made to resolve such issues.
While it is the desire of our office to foster healthy doctor-patient relationships, there are times when, due to a variety of reasons, that it is best for the patient to find a different practice. In this particular case, there is disagreement on what occurred both verbally and non-verbally between all involved. Our office did what it felt was best in this situation, for both the patient and our office. We apologized and we refunded the fee that had been paid for the initial exam. That is the extent of what we can provide. It is our hope that the patient will find greater dental satisfaction at the next office she finds.