BBB Accredited Business since

Stephen Fugate Concrete

Phone: (513) 266-8483 974 Harrison Avenue, Hamilton, OH 45013


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Description

This business offers residential concrete services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stephen Fugate Concrete meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Stephen Fugate Concrete include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Stephen Fugate Concrete
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 14, 2013 Business started: 01/01/2010 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Stephen Fugate, Owner
Contact Information
Principal: Mr. Stephen Fugate, Owner
Business Category

Concrete Contractors

Service Area
Southern Ohio

Customer Review Rating plus BBB Rating Summary

Stephen Fugate Concrete has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 974 Harrison Avenue

    Hamilton, OH 45013 (513) 266-8483

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Stephen Fugate poured a concrete patio for me last year and told me that he guaranteed his work. I now have a crack in the concrete that runs the length of the patio.

Desired Settlement: I want Stephen to come to my house and look at the crack in the concrete in person to see for himself the extent of the crack. I want the crack repaired so that the crack does not get worse over time.

Business Response: Business contacted BBB and stated that he does not warranty against cracking as concrete has a tendency to crack. He also stated that customer installed an awning which could have caused the cracking.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** *******


Stephen Fugate guaranteed his work and made that very clear when he completed the work. It is extremely poor customer service to have ignored my complaint. This issue can be resolved very quickly by Stephen Fugate by simply repairing the crack.  Stephen has the equipment to complete this job to my satisfaction and could most likely do so with a minimal time investment. Having an awning installed is an insulting excuse for not following through with this job. My impression is that Stephen does not want to take time to drive to my house to complete the job since he has already been paid. I would absolutely not recommend this company to anyone.

***** *******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Stephen Fugate Concrete
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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