This business is not BBB accredited.
Spies Brothers Concrete & Design
Phone: (513) 679-0999 4428 Lucerne Avenue, Cincinnati, OH 45227
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This business offers concrete and remodeling services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spies Brothers Concrete & Design include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brian Spies, Owner
Concrete Contractors Contractor - Decorative & Specialty Concrete Remodeling Services
Industry TipsBBB News: Home Improvement Contract Tips
THIS LOCATION IS NOT BBB ACCREDITED
4428 Lucerne Avenue
Cincinnati, OH 45227 (513) 679-0999 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Brian was contracted to remove the driveway, walkway and small stoop. To be replaced with a larger porch area, walkway and driveway. Work was completed in a timely manner. Clean up was done poorly however Brian did return in an effort to redo the grass that was messed up. Shortly after the walkway was done a crack appeared. I called Brain who stated he would come check it out. This was within a month of the original job. Since it was now late October he stated he would repair the issue in the spring. I have repeatedly called and spoken with him regarding this issue. He continued to inform me he would be out to repair the issue. It is now over 1 year since the issue appeared and I now have 2 cracks and nothing done to repair or replace them. Brian stated he would guarantee his work.
Desired Settlement: To have cracks repaired
In regards to the complaint filed by Mrs. ******** against Spies Bros. Concrete & Design. I explained very clearly to Mr. and Mrs. ******** that all concrete cracks, we install control joints in an attempt to control cracking, but there is only so much we can do. We use rebar to minimize the spreading or opening of cracks. Also we follow the HBA's standards which state that cracks smaller than three eighths of an inch due to the drying and curing of concrete are not covered under a standard warranty. If I were to replace the damaged concrete, what would keep it from cracking again?
Secondly, Mrs. ******** clearly states that I was contracted to remove and replace her existing concrete. I was never contracted to do any lawn repair, the repairs that were made were done so in an attempt to maintain a happy working relationship.
Finally I would be willing to epoxy or latex fill the crack as long as its wide enough to accept the material. If its still a hair line crack, it'll do no good.