This business is not BBB accredited.

Spies Brothers Concrete & Design

Phone: (513) 679-0999 4428 Lucerne Avenue, Cincinnati, OH 45227


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Description

This business offers concrete and remodeling services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spies Brothers Concrete & Design include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spies Brothers Concrete & Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 14, 2010 Business started: 01/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mr. Brian Spies, Owner
Contact Information
Principal: Mr. Brian Spies, Owner
Business Category

Concrete Contractors Contractor - Decorative & Specialty Concrete Remodeling Services

Service Area
tristate
Industry Tips
BBB News: Home Improvement Contract Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4428 Lucerne Avenue

    Cincinnati, OH 45227 (513) 679-0999

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Brian was contracted to remove the driveway, walkway and small stoop. To be replaced with a larger porch area, walkway and driveway. Work was completed in a timely manner. Clean up was done poorly however Brian did return in an effort to redo the grass that was messed up. Shortly after the walkway was done a crack appeared. I called Brain who stated he would come check it out. This was within a month of the original job. Since it was now late October he stated he would repair the issue in the spring. I have repeatedly called and spoken with him regarding this issue. He continued to inform me he would be out to repair the issue. It is now over 1 year since the issue appeared and I now have 2 cracks and nothing done to repair or replace them. Brian stated he would guarantee his work.

Desired Settlement: To have cracks repaired

Business Response:

**** ******,
  In regards to the complaint filed by Mrs. ******** against Spies Bros. Concrete & Design. I explained very clearly to Mr. and Mrs. ******** that all concrete cracks, we install control joints in an attempt to control cracking, but there is only so much we can do. We use rebar to minimize the spreading or opening of cracks. Also we follow the HBA's standards which state that cracks smaller than three eighths of an inch due to the drying and curing of concrete are not covered under a standard warranty. If I were to replace the damaged concrete, what would keep it from cracking again?
  Secondly, Mrs. ******** clearly states that I was contracted to remove and replace her existing concrete. I was never contracted to do any lawn repair, the repairs that were made were done so in an attempt to maintain a happy working relationship. 
  Finally I would be willing to epoxy or latex fill the crack as long as its wide enough to accept the material. If its still a hair line crack, it'll do no good.
  Sincerely,
    Brian