BBB Accredited Business since
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This company offers chimney cleaning & repair. The company also sells wood, gas & pellet stoves.
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A BBB Accredited Business since
BBB has determined that Chimney Works Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chimney Works Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Steve May, President
Related BusinessesRock Solid Roofing
Chimney Builders & Repair Mason Contractors Stoves - Wood, Coal Chimney Cleaning
Alternate Business NamesChimney Works Incorporated
9110 Dry Fork Rd
Harrison, OH 45030 (513) 367-5620 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|12/19/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I would like to file a complaint with a company called Chimney Works & Rocky Mountain Stoves with an address of 9110 Dry Fork Road, Harrison Ohio 45030 and a phone number of 513-367-5620 for the reason that both of the entire jobs that I'd hired them for would have been a disaster had I not gotten involved directly with the sub contractors and also for the time it took for completion. First, I'd enquired with Chimney Works initially to rebuild my chimney and while at my home to give me an estimate, Mr. Millard Ledford had learned that I was also in the market for a roof replacement on my detached garage. Which he eventually supplied an estimate for those repairs as well. During this consultation, Mr. Ledford had stated that it is Chimney Works practice to "price match" or in fact beat any competitors written estimate. So due to the fact of their BBB accreditation and their "price match" practices, I'd decided to sign a written contract with Chimney Works for both of my projects on 7/1/13 with the work to be completed within 30 days. After signing both of the contracts, I'd went on and had other estimates given which I'd already had scheduled before signing the contracts with Chimney Works. Both of which I'd been given better prices. But when I'd enquired about the "price match guarantee", it was all impossible to match those prices even after several written estimates, and phone calls back and forth between companies to ensure that they were offering a comparable service as requested by Mr. Millard Ledford. In other words, their "price match guarantee" isn't worth the paper that it's written on. It seemed as if he was looking for any loophole that he could find as to not honor his guarantee, which in fact, he did not. Secondly, both of my projects required special modifications. All of which were either ignored, forgotten and or not conveyed to the sub contractors. Had I not taken time off of work to oversee the progress of the projects, my requested modifications would not have been performed as agreed upon which would have resulted in a completely unsatisfactory job. In fact, one of the special requests (replacement chimney cap) was a complete disaster due to lack of communication and lack of following detailed requests. Resulting in extensive time delays, and unnecessary wear and tear on my newer roof on my home from excessive amounts of traffic on my roof from having to do the job twice. And also from lack of protection for my roof, which the chimney sub contractors assured me that they would use, but in fact did not use. I am certain this has shortened the life span of my roof of my home. This is not the only overlooked detail, but is the only one that I did not stop before it was to late, due to the fact that they'd showed up and installed the chimney cap without my knowledge. So there was no way that I could overt this disaster. The details of the mistakes made are many and I will go into further detail if requested. But probably more important is the fact that the job is still uncompleted! I'm still awaiting the waterproofing of my nearly $8000.00 chimney job and we're almost 4 months into this mess. Did they forget that too? Any help would be greatly appreciated. Thank you, **** ****** **** ******** ****** *** ********* **** ***** ************ ************************
Desired Settlement: I believe that Chimney Works should honor their "price match" offer, finish the job and offer some type of settlement for the undue stress, wear and tear on my roof caused by the situation and lack of protection stated in my complaint.
Thank you for taking the time to list your concerns. When we meet with you to discuss the needs on your chimney, we discussed what you would like done. During our conversation, you brought up the fact that the barn had a continual leak and you were planning to have a new roof put on the barn soon. You had proposals for two different ways that would attempt to fix the roof; however, in each, the leaky design would remain the same. We came up with a new design that would provide a permanent solution to fix the old faulty design. This new design would also increase the barns curb appeal and over all value. The design and product we provided was not only better than the others proposed to you, but we even did it for a better price! We provided the best design with the best products for the best price and the project only took two days,. When we completed the roof, we talked on the phone and you said you loved it!
When we proposed the chimney project, we measured the square footage and discussed specifics that needed to be done. You made the stone selections within the next few days and we ordered the material. The lead time had been discussed that it would take 2-3 weeks to receive the stone for the chimney. Our foreman did need clarification on exactly what was needed on a couple things on the chimney, but this is not out of the norm based on the different levels and chase hole in the chimney. After the material had been ordered, we talked about another estimate you had received. The estimate you received on the chimney was less than ours; however, their written estimate did not include the proper square footage, nor did it mention the metal lathe needed for the chimney in order to get the proper bond to painted masonry. Stone could have been installed directly on to the painted surface for less, however, we would never want to give you an inferior product that will cause major problems later. When the chimney was complete, you and I discussed the work and you said you loved the chimney.
During that time, you requested a change order where you wanted limestone as the cap. We looked at examples and pictures and you made the selection. We ordered the limestone at that time which took another three weeks to receive the material. When we installed the cap, the crew did not rock face the limestone cap as you had requested. We also discussed shortening the legs and couple punch list items, This was our mistake and I had the guys go back and make the change to address all issues. A short time later, we called to ask for payment for the change order. We didn't receive a phone call back. Instead, we received this concern from the BBB. The remaining balance owed to Chimney Works for the work completed is $1,100. Please contact us to discuss payment arrangements.
If you need further clarification, please contact me at firstname.lastname@example.org.
After reading Mr. Ledfords response to my complaint letter, I noticed that Mr. Ledford omitted to acknowledge several of my complaints which are the main purpose for contacting the BBB. If you read both of the letters and take note, you'll agree that he ignored the fact that the chimney still hasn't been waterproofed. He clearly stated the importance of this waterproofing before cold weather so that moisture couldn't seep into the mortar, freeze and crack the mortar. As we all know, it's too late for that and I can only assume that some damage has occurred due to their neglecting to waterproof the job as promised.Secondly, he omitted to respond to the excessive wear and tear of the roof of my house due to the lack of communication which resulted in the job having to be performed twice. Both times,unprotected as promised.
As far as the chimney price difference and price match problem, He had me call Vonderhaar and clarify some of the details of my estimate with them. After speaking with Kurk Vonderhaar, who is the owner and the person who gave me the estimate, he clarified that indeed they would use the metal lathe and that they did include the corners (Mr. Ledford's square footage point) and made it very clear to me that the job would be completed with complete quality and no shortcuts like Mr. Ledford claims. Again, he was looking for any way not to honor the price match guarantee. In fact, he'd stated that there was no way that he could match that price and that his company was "loosing money" and that he was working for free on this job. If indeed that is the case, it re-iterates my point of him not doing his job well.
Here are the documents that you requested. I've also included a few pictures depicting the chimney cap that was installed incorrectly, the chimney cap after the correction also showing a worker on the roof with the roof shingles unprotected and a picture showing the chute that I requested to be removed and covered up that was ignored by Mr. Ledford which I spoke of in both of my previous letters. Please note that in the "before repair" picture the lack of finished edges of the chimney cap stone and the extended height of the pillars supporting the stone, which not only leave the opening of the chimney exposed to the elements, but look disproportionate as well.I also included the literature of the Chimney Saver waterproofing that I also spoke of in both of my letters, that still to date has not been applied to the chimney. If you read the literature, you'll learn of it's importance and why I'm requesting a full refund due to the fact that it wasn't applied before the freezing weather. I do indeed question the life span of this job due to the neglect.
It just dawned on me to include some pictures of comparable stone chimney caps that Mr. Ledford had sent me pictures of. This shows what I was expecting the job to turn out like and substantiates my complaint.Thanks again,
Hi Mr. ******,
Thank you for responding to our prior discussion. I apologize if I have not clearly communicated the details about the Stone, its installation and the warranty that is included. The stone we installed is Dutch Quality stone. This stone has a 50yr limited warranty on the stone and was installed and treated to Dutch Quality standards to fulfill the 50 year warranty period. If you sell your home, the warranty is transferable up to 15 years. In addition, we included a 2 year labor warranty with the work performed on your home..
To clarify, The work outlined for your home was completed months ago and no further work is needed. This should alleviate any concerns on the longevity of your chimney.
As for the wear and tear to your roof, one extra trip was performed to rock face your limestone. We want all customers to be pleased with the experience we provide. With the concerns you've expressed, we are willing to reduce the remaining balance by $800. This will take the final bill from $1,200 down to $400. Please mail the remaining balance to **** *** **** *** ********* ** ******
If you have any further questions or clarifications, feel free to contact me at chimneyworks5gmail.com.
Millard Ledford Chimney Works
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Workmen did not protect plantings near the chimney, nor did they clean up when finished. After I called several times, the area was cleaned up. I also had to call to have mortar removed from the face of the bricks and to have the chimney waterproofing applied.The payment I sent was $300.00 more than the bill I received the next day. I have called them and ask them to send my $300.00 back. I have called at least 3 times in the past two weeks and still have not received my refund. I have been told that the payment is being sent, but so far I have not received it.
Desired Settlement: I would like to have my over payment ($300.00) refunded and my complaint registered with the BBB.
Business Response: 9/19/12 Business contacted BBB and advised that a refund of $300 was sent to the customer on August 30th.