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Find a Location

Chimney Works Inc. has 1 locations, listed below.

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    Business ProfileforChimney Works Inc.

    Chimney Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.63/5stars

    Average of 54 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/21/2002

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Chimney Works Inc. in Cincinnati, OH offers chimney cleaning & repair. They also sell wood, gas & pellet stoves.

    Business Details

    Location of This Business
    2450 Civic Center Dr, Cincinnati, OH 45231-1308
    BBB File Opened:
    8/27/2002
    Years in Business:
    22
    Business Started:
    10/10/2001
    Business Incorporated:
    10/10/2001
    Accredited Since:
    10/21/2002
    Type of Entity:
    Corporation
    Number of Employees:
    27
    Alternate Business Name
    • Chimney Works & Rocky Mountain Stoves
    • Chimney Works Incorporated
    Business Management
    • Mr. Steve May, President
    • Mr. Jake Sena, General Manager
    Contact Information

    Principal

    • Mr. Steve May, President

    Customer Contact

    • Mr. Jake Sena, General Manager
    Additional Contact Information

    Fax Numbers

    • (513) 367-5623
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I called Chimeny Works & Rocky Mountain Stoves to service my gas fireplace in my condominium. They told me that the only person who worked with gas fireplaces was a guy named Cameron. He came to my condo on October 30, 2023 and said that a new part for the fireplace had to be ordered from the manufacturer. Over two monthes have gone by and the part never came in. I have tried calling them numerous times and left numerous messages and no on ever calls me back. They charged me 299.00 to have him come out and not be able to do anything to fix my fireplace. It was almost three hundred dollars for them to do absolutely nothing except come out and look at hte fireplace.
    Read More

    Customer Reviews

    54 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David & Dori D

    5 stars

    12/18/2023

    If I could select more than 5 stars then I would! Ben S. is truly an outstanding person. He did an inspection of our chimney and you would have thought this was his own home because of the care and concern he had for our safety. He spent so much time here and thought through all of the scenarios and issues. He walked us through everything so we fully understood our situation and gave us several solutions to choose from. He even checked how our hot water heater had been installed and found that they didn't vent it properly. It never even occurred to me that our hot water heater vents up through our chimney! I cannot express in words how impressed I am with Ben. He is very intelligent, experienced, compassionate, and honest. You know from the minute he greets you that he has your best interests at heart. He also told me that Chimney Works treats their employees well, which gives them a sense of ownership and pride and makes me happy doing business with them. It's a terrible feeling when you meet an outstanding employee who isn't valued or rewarded by their employer. I'm grateful that I discovered this company and look forward to doing business with them for years to come.

    Local BBB

    BBB Cincinnati

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