This Business is not BBB accredited
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This company offers campground services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Oak Creek Campground, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Sharon McDonald, President
Campgrounds & RV Parks
THIS LOCATION IS NOT BBB ACCREDITED
13329 Oak Creek Rd
Verona, KY 41092 (859) 485-9131 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 161
Walton, KY 41094
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On Monday evening August 19, 2013, I spoke with a gentleman at the Oak Creek Campground, requesting my camping reservations be cancelled for the nights of August 23 and August 24. He took my information, and stated to me that it would be taken care of. I said thank you so much for your help. I noticed on August 28, 2013 that the campground had charged me 40.00. I called the campground to inquire what the charge was for and she told me it was a cancellation charge. Their website states that you must cancel within 72 hours to avoid a cancellation fee. As you can see by the dates, I cancelled the reservations within the 72 hour timeframe. The lady told me their was no cancellation posted and I did not have a cancellation number, therefore, I did not make the cancellation. Thus the 40.00 charge. She stated to me that the 40.00 was the charge for one nights reservation, and that I should be happy I was not charged for the 2nd night. I told her the gentleman I spoke to did not give me a cancellation number. She stated she didn't have a cancellation number, so she could not help me out. the 40.00 was sticking. One night of camping is only 30.00, not 40.00, and I feel I should not have to pay anything since I cancelled within the timeframe specified. I could not be responsible for the gentleman not giving me a cancellation number. I am filing a Dispute Form with *** Bank for the 40.00 charge.
Desired Settlement: I would like for the Oak Creek Campground to stand behind their cancellation policy and refund my 40.00 cancellation fee.
Re: ID *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved