Business ProfileforPure Romance

On February 29th when I placed my order I checked out through PayPal. I looked everywhere for a place to add the promo code to get my free item, but there wasn't a spot for it. Upon placing the order I immediately called customer service and there was no answer. I left a voicemail saying my concerns that I didn't not feel as though the promotional offer had been applied. No one ever called me back. I reached out to my rep and she tried following up to help me. We both received the same reply. They refused to honor their promotion and instead tried to get me to spend an additional $29 at which time.i could use another promo code to get the same item I had already earned for free. They wanted me to pay double for 1 free promotional item. I told them that an unacceptable solution. They replied pretty much blaming me for their issue. It wasn't my fault it took them 5 days from my original complaint to actually reply. I am willing to drop the unopened package off again the post office, but if that is what it comes to I want a full refund including the shipping cost because I made every attempt I could to try to cancel and reorder directly over the phone the same day and they didn't answer their phones or reply. In an ideal world I would just like them to honor their promotion and send out the free item. At this point, I have no desire to deal with a company that treats a loyal customer like this.