BBB Accredited Business since
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This business offers children & infant clothing, hats, leather clothing and goods, men clothing & furnishings, riding apparel & equipment, shoes, western apparel, women apparel and work clothes.
A BBB Accredited Business since
BBB has determined that Boot Country Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Boot Country Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. William E. Van Fleet, President
Boots Childrens & Infants Wear - Retail Hats - Retail Leather Clothing - Retail Leather Goods - Dealers Mens Clothing & Furnishings - Retail Riding Apparel & Equipment Shoes - Retail Western Apparel Womens Apparel - Retail Work Clothes - Retail Clothing - Retail
Products & Services
Boot Country Inc. sells the following brand(s): Ariat, Carhartt, Carolina, Dan Post, Dr. Martens, Justin Brands, Rocky Brands, Timberland, Under Armour, Wrangler
Boot Country Inc. offers the following product(s): Accessories, Hats, Jeans, Jewelry, Leathered Goods, Western Apparel, Western Boot, Work Apparel, Work Boots
Method(s) of PaymentCash, Checks, Credit Cards including Visa, Mastercard, Discover & American Express
Alternate Business NamesBoot Country Boot Country | Work Country Work Country
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was in the store around the end of March 2014. I purchased a pair of red wing work boots. After a week of wear they fell apart the sole separated. They were a closeout item. But after spending a 150 dollars for a pair of boots you would expect a little more than a week out of them after two attempts of calling the store they say sorry there is nothing they can do for me. I feel if they sell a defected product they should honor the sell and replace the boot regardless of sale conditions. Selling a father of 6 kids spending what we consider a fair amount of money only to have to replace them a week later is unacceptable.
Desired Settlement: I would like to exchange the boot for one of equal or greater value. Or a full refund of my money. Like I mentioned before Im a father of six money is tight ill have to wear these defected boots until I can afford something else.
April 14, 2014
Thank you for giving us the chance to address your concerns. We appreciate our customers and want them to be satisfied with their purchases from our stores.
Our close out items are clearly marked no returns, and the customer is aware of the risk when they make the purchase. We do not want any customer to feel they have been deceived, so every effort is made to let the customer know that if they are agreeing to purchase an item marked down in price, and that they cannot return it once it has left our facility. Close outs cannot be returned because we can no longer send that item back to the manufacturer for credit.
We understand that this customer didn't feel his expectations were met by our company, so if the customer would like to bring the boots back to the manager at the store where they were purchased, we will evaluate them, and exchange or refund for this special situation.
Thank you again for reaching out and allowing us to address the situation and come to an agreeable settlement.
Better Business Bureau:
I contacted the business already numerous times and was rejected any assistance. I already tossed the boots. And replaced them outta my own pocket. I just wish this doesnt happen to someone else at this point. I couldnt go any longer without boots for work to provide for my family. My family has to do without noe bevause i had to replace the boots.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]