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J's Auto Service

Phone: (513) 443-6123 8150 Regal Lane  Suite B, West Chester, OH 45069 http://www.jsautoservicewestchester.com

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Description

This business offers auto service and repair. 

BBB Accreditation

On 12/10/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for J's Auto Service include:

  • Length of time business has been operating
  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for J's Auto Service include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J's Auto Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 07, 2013 Business started: 07/01/2011 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Justin L Freeman, Owner
Contact Information
Principal: Mr. Justin L Freeman, Owner
Business Category

Auto Repair & Service


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8150 Regal LaneSuite B

    West Chester, OH 45069 (513) 443-6123

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Complaint Detail(s)

10/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had the clutch replaced and subsequently the car began leaking transmission fluid. When we took the car back to J's the transmission had a large crack in it. They told us they couldn't have done it, so we got a second opinion and were told that the only way such a crack could have happened would have been for the transmission to be dropped.

Desired Settlement: We would like them to admit that they dropped our transmission and either fix it or pay to get it fixed.

Business Response: the customer brought the car back 3 week later and said was leaking ?? why wait so long ? if it was and issue we cause and  it is not from anything we did or from the service we provided . they have a crack in the case up high on the sid of the trans and the cove was damaged i think the son hit something and didn't tell them i told the father this he not happy and told us to take car off rack and they would take it .i have not got any other calls in regards to this issue ?? i even kept the car an extra day to make sure all repairs were done right and they were the car stayed on the lift over night no leaks ..had i felt i damaged any thing on the car i would have fixed before the customer picked the car up that's just the right thing to do. customer service is our number one focus along with the repair being done right the first time 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We questioned our son, who is 21, about the speculation that he'd hit something and he assured us that he had not.  We are attaching a second opinion and a picture of the damage from another shop that confirms that there is no surrounding damage and it would have been impossible for him to have done this kind of damage to the case without doing damage elsewhere on the car.

I followed up with a phone call and left a voice message after my son took the car back to be looked at by J's, but it was never returned.   They made it clear when he took the car to them that they weren't going to take responsibility for this damage.  We are confident that the damage occured while J's was replacing the clutch and would like them to pay for the repair.

Regards,

******* ****