This business is not BBB accredited.

J's Auto Service

Phone: (513) 443-6123 8150 Regal Lane  Suite B, West Chester, OH 45069

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This business offers auto service and repair. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for J's Auto Service include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for J's Auto Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on J's Auto Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 07, 2013 Business started: 07/01/2011 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Justin L Freeman, Owner
Contact Information
Principal: Mr. Justin L Freeman, Owner
Business Category

Auto Repair & Service

Additional Locations


    8150 Regal Lane
    Suite B

    West Chester, OH 45069 (513) 443-6123


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/14/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We had the clutch replaced and subsequently the car began leaking transmission fluid. When we took the car back to J's the transmission had a large crack in it. They told us they couldn't have done it, so we got a second opinion and were told that the only way such a crack could have happened would have been for the transmission to be dropped.

Desired Settlement: We would like them to admit that they dropped our transmission and either fix it or pay to get it fixed.

Business Response: the customer brought the car back 3 week later and said was leaking ?? why wait so long ? if it was and issue we cause and  it is not from anything we did or from the service we provided . they have a crack in the case up high on the sid of the trans and the cove was damaged i think the son hit something and didn't tell them i told the father this he not happy and told us to take car off rack and they would take it .i have not got any other calls in regards to this issue ?? i even kept the car an extra day to make sure all repairs were done right and they were the car stayed on the lift over night no leaks ..had i felt i damaged any thing on the car i would have fixed before the customer picked the car up that's just the right thing to do. customer service is our number one focus along with the repair being done right the first time 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

We questioned our son, who is 21, about the speculation that he'd hit something and he assured us that he had not.  We are attaching a second opinion and a picture of the damage from another shop that confirms that there is no surrounding damage and it would have been impossible for him to have done this kind of damage to the case without doing damage elsewhere on the car.

I followed up with a phone call and left a voice message after my son took the car back to be looked at by J's, but it was never returned.   They made it clear when he took the car to them that they weren't going to take responsibility for this damage.  We are confident that the damage occured while J's was replacing the clutch and would like them to pay for the repair.


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