Business ProfileforPerformance Honda

I HAVE BEEN DEALING WITH THIS DEALERSHIP SINCE 2017. I LEASED 3 CARS AND I JUST BOUGHT MY 2024 ** ** I PURCHASED A 2024 HONDA ** * ON 1/31/2023 FROM PERFORMANCE HONDA IN FAIRFIELD, OHIO. I ASKED ABOUT FINANCING, I WAS QUOTED A 5 YEAR @ 4.9% LOAN SO I SIGNED UP FOR IT. I HAVE BEEN DEALING WITH THEM SINCE 2017. ON 2/9/2024, I RECEIVED A LETTER FROM **** PERFORMANCE (BELONGS TO THE SAME GROUP AS PERFORMANCE HONDA FAIRFIELD) ABOUT PURCHASING A HONDA ** * WITH 0% FOR 36 MONTHS. WHEN I QUESTIONED A MANAGER AT FAIRFIELD PERFORMANCE HONDA, WHY I WAS NOT INFORMED ABOUT THIS. I THINK THEY KNOW THESE CAMPAIGNS BEFORE THEY ARE ADVERTISED. HE SAID THEY PROBABLY ADD THE INTEREST TO THE COST OF THE CAR BEFORE THEY SELL IT TO ME. THIS TO ME THIS SOUNDS LIKE A SCAM, WHICH IS VERY HARD FOR ME TO ACCEPT KNOWING THIS REPUTABLE DEALERSHIP. IT IS A SHAME THAT THIS HAPPENS. I KNOW MR. MIKE D***** WILL NOT BE HAPPY IF HE EVER KNOW ABOUT THIS. I AM NOT SURE IF ANYONE AT THE DEALERSHIP READS THESE COMMENTS. *************************************************************************************************************************** TODAY 2/14/2024 I MADE AN APPOINTMENT TO PICKUP MY SECOND KEY. IT WAS NOT AVAILABLE AT THE TIME. I WAS TOLD I NEEDED TO MAKE AN APPOINTMENT SO THEY CAN PROGRAM THE KEY. I MADE THE APPOINTMENT AND I ARRIVED AT 10:05 FOR MY 10:00 APPOINTMENT. AT 10:24 I RECEIVED, A TEXT ABOUT THE CAR IS IN SERVICE. AT 11:05, I RECEIVED A TEXT SAYING THEY ARE UNABLE TO MAKE THE SECOND KEY, SINCE THEY DO NOT HAVE IT. WHY DID THEY NOT INFORMED EARLIER? I CHANGED MY SCHEDULE TO BE ABLE TO HAVE THE SECOND KEY, IN CASE SOMETHING HAPPENS TO THE FIRST KEY. SOMETHING IS WRONG AT THAT DEALERSHIP AND IT NEEDS TO BE ADDRESED? DOES ANYONE PUTS ANY EFFORT OF ADDRESSING ISSUES? DO THEY EVER READ COMMENTS THAT I AND OTHER CLIENTS SEND THEM? SAD, SAD SITUATION!