Business ProfileforKings Chrysler Jeep Dodge Ram

I made an appointment to have a vehicle serviced. I towed the vehicle to Kings Dodge. My employee went in to ask where they would like the car parked. Caitlin told Jennifer they would not honor the appointment. Jennifer asked why, and without even leaving the comfort of the office, they told her the car was high performance. Then proceeded to argue with her, stating they worked on it prior and are rejecting the car. Jennifer told them several times that the car was all factory and was still redused service. She went outside and told my Foreman that they would have to leave with the car. My Foreman went inside to get some clarity as to why. And even stated to Caitlin that if she could find an aftermarket part on the car, that he'd kiss her ass. At which point her head exploded apparently, and she told my Foreman to leave. The Foreman explained to another dodge worker that the car was in fact all factory, and my guy had no idea what they were talking about. Another dodge worker told him to park the car out back and that they'd take a look at it. My complaint is: 1. Why make an appointment if it's not going to be honored. 2. Why does this woman feel she has the power to cost people time and money by refusing a car for absolutely no good reason. 3. My crew was not given the opportunity to speak to management and was told to leave when asked. 4. The crew was also told to move the tow truck apparently before even given a proper place to drop the load. 5. When the appointment was made no proper off loading procedure was conveyed. 6. Workers aren't cognizant of proper customer relations and proper drop off procedures. 7. Caitlin being argumentative with Jennifer deserves reprimandation. I'm not sure why a dodge worker would ever call one of my employees a liar and become stand-offish. It's literally just a head gasket on a 5.7. It didn't have to be all this. It's ridiculous. I've spent too much money with dodge for them to treat our crew like this.