Business ProfileforEverything But the House

My elderly mother is leaving her home and we contacted Everything But the House to sell some of her furniture and valuables. I woman came to her house and explained the process. My mom asked her directly if there were any fees for selling with EBTH. She explained their commission and $25/hour fee, and later sent us a contract to sign. Buried in the contract was a two-line reference to a $900 "home service fee" which the woman never mentioned, even when asked directly, which would have wiped out any potential profits from the sale of my mom's items. The representative was extremely deceptive when not mentioned this fee when asked directly about their fees. This seems like a system designed to cheat elderly people and grieving families (the people most likely to be engaged in estate sales) out of any hope of income from the sales of their possessions. I'll never be selling with EBTH again, and would encourage anyone who does not to take their representatives words at face value, but to carefully read any document they have you sign. Their system (hidden fees, breaking sales into small lots) is designed to maximize the amount of profit they make, at the expense of the sellers.

Good Afternoon, Thank you for the feedback. We take client satisfaction seriously and are glad to hear from you. Your review mentioned the ~$25.00/hr rate and our commission being communicated during consultation. After reviewing the proposal, the scope of work required to pack the items and transport them back to our Cincinnati location amounted to $900.00. We apologize for any miscommunication. The $900.00 fee outlined in the proposal is the summation of that scope of work at the ~$25.00/hr rate. We wish you and your mother all the best as you work towards downsizing the home. We are sorry to hear that we are not a good fit.

Absolutely absurd. Am I really supposed to believe itll take 36 hours (4 and a half DAYS working 9-5) for you to move a few items to your warehouse. You should be ashamed.