BBB Accredited Business since

Gorilla Glue Company

Phone: (513) 271-3300 Fax: (513) 527-3747 View Additional Phone Numbers 4550 Red Bank Road, Cincinnati, OH 45227 http://www.gorillaglue.com


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Description

This company produces adhesive products & hand tools. One of the products made by the company is an adhesive called Gorilla Glue.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gorilla Glue Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gorilla Glue Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gorilla Glue Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 18, 2003 Business started: 06/01/1904
Type of Entity

Corporation

Business Management
Mr. Pete Ragland, President Tina Erickson, Customer Service Mgr. Ms. Sophie Ragland, HR
Contact Information
Customer Contact: Tina Erickson, Customer Service Mgr.
Principal: Mr. Pete Ragland, President
Business Category

Adhesives & Glues Manufacturers & Producers

Alternate Business Names
Lutz File & Tool Company

Additional Locations

  • 4550 Red Bank Road

    Cincinnati, OH 45227 (513) 271-3300

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased some glue from them that did not perform. It was a 10 second bond glue (according to their package) so I used it completely in accordance with their packaging instructions on some white pine. It separated , I had to use their other wood glue (which worked great). So I contacted the company and I get an email back with detailed use instructions contrary to the package. They made no offer to refund my $4.99 plus tax . Their response was totally inappropriate as I did buy their product in good faith.

Desired Settlement: Customers are treated with respect. I wasted a lot of time and effort believing their package information. I had to travel back to the store and purchase their conventional glue and then, after notifying them of the problem, did not even get a simple 5 dollar refund offer.

Business Response:

Hi ******,

 

We are issuing a refund check in the amount of $5.34 to Mr. ********* and will reach out to him today via e-mail, explaining and apologizing for the delay in responding to his BBB complaint.

 

Please let me know if you have questions or concerns.

 

Thank you,

 

 

 

**** ********

Customer Service Manager

The Gorilla Glue Company

4550 Red Bank Expressway

Cincinnati, OH  45227

** ************ ** ************