The Better Business Bureau Offers Advice For Consumers Choosing a Drivers Education Program

June 26, 2014

CHICAGO, IL – June 26, 2014 – Drivers education should be an exciting time for future motorists. Bad service and poor sales practices should not be a part of the program but in reality, those are the complaints being received by the Better Business Bureau (BBB).

Driving programs are usually offered as part of the high school curriculum but private lessons are also an option. For parents and young motorists who choose to use a private provider, it is important that they research multiple facilities before choosing one.

“Finding the right drivers education program is very important in order to avoid any problems that could get in the way of a student getting their driver’s license,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “It is important to check with the state’s Department of Motor Vehicles to verify the driving school instructor’s license status and be sure to read the contract’s fine print before committing.”

The BBB recommends the following when choosing a driving school:

Research first. For information on driving schools in your area, start your search at for free BBB Business Reviews that will help you make informed decisions.

Ask around. Contact several schools to find out about the course schedules, fees and registration procedures offered. Remember, price is not the sole factor in choosing a driving school. You must compare instructional quality, class size and behind-the-wheel lessons.

Visit the driving school. Ask to see classrooms, if you can observe part of a course and ask if you can see the course book to ensure it’s up to date. The ideal course integrates both behind the wheel and classroom training. Remember that the fastest course is not always the way to go.

Check the details. Find out if the school has a policy on make-up classes and refunds. Always read the terms and conditions on enrollment forms and contracts. Also, check to see how the school resolves its complaints.

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The BBB is a non-profit, non-governmental organization.  It is supported by businesses to protect consumers against scams and other unethical business practices.  The group accomplishes this by educating both consumers and businesses, and by highlighting trustworthy businesses. By developing reports and ratings on businesses and charitable organizations, the BBB encourages people to use these as resources and referrals to utilize the free services before making a purchase or donation. The BBB helps resolve buyer/seller complaints through its alternative dispute resolution process. In 2013, the BBB provided more than 22,600,000 instances of service.  Over 80 percent of consumer complaints to the BBB were resolved. The Better Business Bureau serving Chicago and Northern Illinois is a member of the international BBB system that services the United States, Canada and Mexico.