Fake U.S. Postal Emails Target Consumers Warns the Better Business Bureau

April 15, 2014

Postal customers beware – scammers are disguising themselves as the U.S. Postal Service (USPS) and sending out bogus e-mails in order to access personal information. These e-mails claim to be from the USPS and contain information about an attempted or intercepted package delivery or online postage charges. The Better Business Bureau (BBB) warns customers to beware of these e-mails and says that they should simply delete the message and take no further action unless they choose to report the email as spam by contacting abuse@usps.gov

If opened, the e-mail instructs you to click on a link, open an attachment or print a label.  Clicking on the link can activate a virus, which can steal personal information such as usernames, passwords and financial account information.

“These e-mails are very easy to mistake for authorized messages from the USPS,” said Steve J. Bernas, president and CEO of the Better Business Bureau serving Chicago and northern Illinois. “Clicking on the link can result in identity theft which could cause serious problems for years to come.”

USPS Corporate Information Security Officer Chuck McGann offers these tips on spotting bogus emails:

  • The e-mail text contains poor grammar or spelling errors.
  • The e-mail states immediate action must be taken or customer could face dire consequences.
  • The email requests personal information under the guise of re-confirming information.
  • The e-mail from an “automated message system” states “Click on this link for details.”

To view the official warning posted by the U.S. Postal Service, click here. For more information on scams, visit www.bbb.org, like us on Facebook, or follow us on Twitter.


The BBB is a non-profit, non-governmental organization.  It is supported by businesses to protect consumers against scams and other unethical business practices.  The group accomplishes this by educating both consumers and businesses, and by highlighting trustworthy businesses. By developing reports and ratings on businesses and charitable organizations, the BBB encourages people to use these as resources and referrals to utilize the free services before making a purchase or donation. The BBB helps resolve buyer/seller complaints through its alternative dispute resolution process. In 2013, the BBB provided more than 22,600,000 instances of service.  Over 80 percent of consumer complaints to the BBB were resolved. The Better Business Bureau serving Chicago and Northern Illinois is a member of the international BBB system that services the United States, Canada and Mexico.