Don’t Fall For Google Drive Phishing Scams, Says Better Business Bureau

April 08, 2014

Hackers have recently created fake Google log-in screens to steal consumers’ personal information. The Better Business Bureau (BBB) warns consumers to look out for scam emails on Google Drive (a system with Google that allows you to store, share and access files). The email asks that you enter your username and password on a look-alike page.

The email states that someone has shared a Google Drive Doc with you. To access it you are instructed to click on a link which opens to an exact replica of the Google log-in page. Once you log-in that information is sent to the scammer’s server. With that data the scammers will have access to your email account without your knowledge.

“Gmail and Google Drive are commonly used for both personal and business applications and because of that can impact many people,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “Uses for Google Drive vary from sharing business documents with employees to planning social events with friends and family.”

The BBB suggests the following ways to protect your Google account:

  • Know who you receive your email from. Consumers often get scammed when they open emails from unknown senders. If you receive an email from an unfamiliar person, don’t open it.
  • Look for a phishing alert. Gmail automatically displays warnings on messages they suspect are phishing attacks. Always look for these warnings at the top of your email. 
  • Know when you are logged in. If you are already logged into Gmail to check your email, you won’t need to log-in again to view a Google Drive document. 
  • Report it. Help Google identify suspicious emails by reporting them. On an email message, click the down arrow next to “reply” and select “report phishing.”
  • Turn on two-step verification. If you fear your account has been compromised or you are worried about security, you can sign up for additional security for your Google account. Logging in will then require both a username/password and entering a code sent to your cell phone.

For more information about protecting your Google accounts, see Google’s support site.

For more information about scams, visit


As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.