CHICAGO, IL- May 4, 2011 – Ordering Mother’s Day flower arrangements leads to one of the busiest holidays for florists. It also is an occasion when consumers expect orders to be delivered exactly as promised. The Better Business Bureau (BBB) offers tips to those sending gifts this Mother’s Day to help keep both mothers and wallets happy.
“Whether ordering flowers in person, online or over the phone, consumers should make sure they understand what they are buying, and give the florist complete information to ensure proper delivery,” said Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois.
Complaints in northern Illinois have increased to 533 from 321 or a 60-percent increase in the last 12 months. Inquiries are also up to 6,313 from 2,463 or a 155-percent increase; as more people are shifting to the internet for floral orders they are also doing their due diligence and researching online florists with the BBB first.
Pay careful attention to the options offered such as size of arrangement, color of flowers, color of vase, delivery in a box or vase, and inclusion of an enclosure or gift card.
"Another important point is to make sure that your order is clear and detailed. Review the guarantee on the site or with the salesperson. This will help alleviate your concerns about quality or delivery," states Bernas. “While you think you're ordering from a local florist, you may actually be on the phone with someone hundreds or thousands of miles away.”
The BBB offers the following tips to having a successful flower delivery this Mother’s Day:
For more information on shopping with companies you can trust, visit www.bbb.org