BBB Customer Review for Quality Services
This consumer had a Negative experience with Quality Services located in Sleepy Hollow, IL.
Quality Services - Julian ***** and his subcontractor Kraig, have violated numerous laws and I would NOT recommend them to anyone EVER!
Quality Services has violated the law in many ways when handling my contract and my property. Here is info from a letter written to them.
The EPA website states that testing must be done by a contractor if more than 6 square feet of interior surface or more than 20 square feet of exterior surface will be disturbed. *You violated this by not testing for lead before the project began and thus created an environmental hazard to me and my neighbors by starting the job, then abandoning it.
1. Section 15 of the HRRA requires a contractor, prior to initiating home repair or remodeling work for over $1,000, to "furnish to the customer for signature a written contract or work order that states the total cost, including parts and materials listed with reasonable particularity and any charge for an estimate." The written contract must state the business name and address of the person engaged in home repair or remodeling, including his or her home address.
*When I provided repeated written notice asking for this information of the subcontractors, you denied me to that right.
2. Section 20 requires a contractor who enters a contract for over $1,000 to provide the consumer a copy of the "Home Repair: Know Your Consumer Rights" pamphlet prior to the execution of any contract. The consumer is required to sign and date a "Consumer Rights Acknowledgement Form" that states as follows: "I, the homeowner, have received from the contractor a copy of the pamphlet entitled "'Home Repair: Know Your Consumer Rights.'" The contractor or his representative shall also sign and date the acknowledgment form, which includes the name and address of the home repair or remodeling business.
*Again, I provided repeated written requests asking for this pamphlet, and because this pamphlet was not provided to me, I was unaware of the law requiring all contracts to have this information and as such, this lack of compliance on your part has caused a violation to my rights as a consumer.
Per the law, they failed to provide verbal and written notice to me-the consumer- of the legal right to cancel contracts.
On 7/13/2015, this company damaged parts of the exterior and interior of my home during their power washing. they have been provided with photos, and were invited to take a look at the damage.
On 7/14/2015 your subcontractor Kraig inspected the damage and apologized, stating that "sometimes this happens in old houses". He instructed me to contact for liability. I have witness photos and statements noting the pressure, angle and distance of the nozzle which would not be adequate for 100 year old homes. *I emailed you the links providing info from experts on how this type of damage can happen on old homes if power washing is not done correctly.
I repeatedly contacted you in efforts to get your insurance information and was originally denied with you stating you are not liable for any damage, but after repeated attempts, finally received the information days after the damage happened.
On 7/18/2015 you met again with me and my father and Kraig to discuss the scope of the work, and Kraig informed us of the extra charges that would incur deviating from the original quote. You offered 3 times to "let me out of the contract" and return my money. I declined, stating I wanted the original contract to be fulfilled. After agreeing on the scope of the work, you said you (your subcontractor) would be back on Monday 7/20/2015 to continue the job.
On 7/20/15, you came and removed equipment, (scaffolding, ladders etc) leaving my property damaged, paint chips and debris around the exterior of my house, and trash between my garage and the neighbor's house. You cited lead paint to be the reason for abandoning the job, but were unable to provide any documentation, reports or test kits when I requested them.