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BBB Business Review

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BBB Accredited Business since

Next Door & Window

Phone: (630) 355-0277 Fax: (630) 323-6512 815 East Ogden Avenue, Naperville, IL 60563 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Next Door & Window is a window and door sales and installation company. They have three showroom locations in Burr Ridge, Naperville and Arlington Heights, Illinois and serve the Chicagoland area. This company has in-home consultation services for window replacement and offer windows and door installation and service, French doors, patio doors, vinyl doors, storm windows and doors, vinyl windows, and wood windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Next Door & Window meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Next Door & Window include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Next Door & Window
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 11, 2009 Business started: 08/01/1995 Business started locally: 08/01/1995
Business Management
Mr. Justin Bartley, Owner
Contact Information
Principal: Mr. Justin Bartley, Owner
Number of Employees


Business Category

Windows Windows - Wood Windows - Vinyl Windows - Installation & Service Doors Doors - Patio Doors - Installation Doors - French Doors - Vinyl Storm Windows & Doors Windows & Doors - Installation & Service Other Building Material Dealers (NAICS: 444190)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.