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            Business ProfileforNext Door & Window

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.38/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/2002

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Next Door & Window is a window and door sales and installation company.  This company has in-home consultation services for window replacement and offer windows and door installation and service, French doors, patio doors, vinyl doors, storm windows and doors, vinyl windows, and wood windows.

            Products & Services

            Doors, Windows, Siding

            Business Details

            BBB File Opened:
            10/25/2002
            Years in Business:
            28
            Business Started:
            8/1/1995
            Business Started Locally:
            8/1/1995
            Business Incorporated:
            8/21/2002
            Accredited Since:
            10/1/2002
            Type of Entity:
            Corporation
            Alternate Business Name
            • Next Door & Window Company
            • Wold Window & Door Company
            Business Management
            • Mr. Justin Bartley, President
            Contact Information

            Principal

            • Mr. Justin Bartley, President

            Customer Contact

            • Mr. Justin Bartley, President
            Additional Contact Information

            Fax Numbers

            • (630) 323-6512
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/20/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            In ****, we researched and purchased new windows for our home. We decided because of the quality, the look and the warranty that Sunrise was the right choice for us. We contracted and purchased the windows through Next Door & Window.We felt we were making an investment in our home that would last as long as we lived here.In May 2021, I reached out to Sunrise, who advised me to contact Next Door & Window to address several issues we were having with the first purchase of our windows. There is vinyl peeling on our lower level windows. The vinyl around the glass in our front window is discolored. The trim between the windows is sticking out from the windows and one of the arms on our crank broke. Next Door & Window gave us an estimate of $2,473 for the labor to repair the windows, which we felt was outrageous. We asked them to just repair the crank as we cannot open our window. It has now been over two years later and the crank has not been repaired. On January 27, 2022, a repair man from Next Door & Window came out to repair the crank but he did not bring the arm. He left without fixing it. It turns out Next Window lost the parts to the arm of the window crank. We have been unable to open our window for over 2 years. After the repair man left, I contact Next Door and Window and was told they were going to order the pieces they lost. I have reached out every couple of months for an update from Next Door and Window and I keep being told they haven't received the parts.I have contacted the manufacturer for assistance and this issue has not been resolved.I appreciate any help in resolving this and being able to open the window again.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            IONUT I

            02/19/2024

            I asked for a quote on replacing 2 doors in Nov 2023. The company representative *****, after some delays, came on Sunday 12/10/23, measured the doors and assured me that the quote will be emailed within 24 hours. It is now 2 months later and I did not get the quote yet. I texted a few times with ******* from **************** who asked me to check the Junk folder, still nothing after 2 months. It is true, I did not pay anything but this is not nice.Very disappointing!

            Local BBB

            BBB of Chicago & Northern Illinois

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