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          Midwest Windows Direct, Inc. has 1 locations, listed below.

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            Business ProfileforMidwest Windows Direct, Inc.

            Windows
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Midwest Windows Direct, Inc. installs window, siding, gutters, doors, and attic insulation for residential customers.

            Products & Services

            Doors, Gutters, Siding, Windows, Patio Doors, Bay/Bow Windows, Entry Doors, Security Doors, Vinyl Windows, Variety of Style Windows, Double Hung Windows, Sliding Windows, Casement Windows, 3 Lite Sliders, Picture Windows, Bay Windows, Bow Windows, Garden Windows, Glass Block Windows, Awning Windows, Vinyl Siding, Shakes, Scallops, Soffit and Fascia, Vinyl Shutters, Entry Doors, Security Doors, Security Storm Doors, Free Estimates, Installation, Replace Most Glass

            Business Details

            BBB File Opened:
            8/29/2011
            Years in Business:
            17
            Business Started:
            6/18/2006
            Business Started Locally:
            6/18/2011
            Business Incorporated:
            6/29/2011
            Accredited Since:
            9/1/2014
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Alternate Business Name
            • Midwest Windows & Doors
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Sam E. Moore, Vice President
            • Mr. Steven Cotton, President
            Contact Information

            Principal

            • Mr. Steven Cotton, President

            Customer Contact

            • Mr. Steven Cotton, President
            Additional Contact Information

            Fax Numbers

            • (773) 277-2101
              Primary Fax

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Doors were ordered and took 4 months to get installed. Incorrect storm door was ordered and installed. All 3 doors were not installed properly. Having issue every time we use these doors. They ordered replacement storm door and it took another 4 months to arrive. They noticed that they received again wrong door. Since then no follow **** It's been 3 months. No call, no reply to the email. Not sending service to fix other doors.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tony K

            1 star

            05/02/2023

            October 2022 we contacted them to replace the entire wall of doors and windows in our 2nd home in ******* **. ******* the salesman came and gave us an estimate. A measuring appointment was scheduled. After the measuring we signed a contract for $16,217 and gave a deposit of $$5,405, November 4thg 2022. We returned to ******* for the winter.January 2023, we returned to ******* for a few days and contacted *******, that told us the windows/doors/construction was complete, just waiting for better weather April...May I contacted them April 26th 2023 to schedule the installation for May 2023, before we return to ******* for the summer. ***** said they will call back. May 2nd I called again. ***** said they were problems with the measuring, NOTHING was constructed yet and a new measuring should be scheduled. My spouse was in ******* preparing the place for our June arrival. He was going to stay a day extra for them. Since ***** would NOT understand what I was asking and had to repeat over and over I hang up.I contacted ******* who told me to ask for ******, since ***** was new and not knowledgeable ****** answered but put me on a long hold until the call dropped. I called back and ******* picked up and said the manager will call me by noon ******* time when SHE comes in.By 12:30pm I called back and got this *************, that claimed to be the manager. I tried to talk to him, but he kept interrupting and yelling that I disrespected his staff and that they speak and understand perfect English and he hang up!.I tried to call back numerous times but they kept hanging up. A little later we received an email directed to our building Association, that my spouse is the President, saying they will not do the project! A call from my spouse was answered and we at least so far were promised a refund.I would NOT recommend doing business with this Company. They lied multiple times. Zero communications and when you call them total ignorance and RUDE behavior.

            Local BBB

            BBB of Chicago & Northern Illinois

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