BBB Business Review

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This business is not BBB accredited.

IS Windows Inc.

Phone: (630) 671-9003 800 Lake St Ste 104, Roselle, IL 60172 View Additional Web Addresses

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IS Windows Inc. is a window installation company which installs vinyl replacement windows as well as roofing. This company serves the northwest suburbs of Chicago, including Medinah, Hanover Park, Bloomingdale, Bartlett, Elk Grove Village, Schaumburg, Wood Dale, Itasca, Addison, Glendale Heights, Carol Stream, Streamwood, Hoffman Estates, Mt Prospect, Des Plaines, South Barrington, Rolling Meadows, Arlington Heights, South Elgin, Elgin, Palatine, Inverness, Villa Park, Lombard, Wood Dale, Bensenville, and Glen Ellyn. Windows available from this company include double hung windows, casement windows, bay windows, bow windows, round top windows, awning windows, glider windows, single hung windows, slider windows, and special shape windows. The company also sells fiberglass, wood, and steel entry doors, as well as patio doors and storm doors. Also available is roofing, siding, and gutters.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for IS Windows Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on IS Windows Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 14, 2012 Business started: 05/19/2003 Business started locally: 05/19/2003 Business incorporated 05/19/2003 in IL
Type of Entity


Business Management
Ms. Bonnie Daebel, Manager Mr. Igor Spacil, President
Contact Information
Principal: Ms. Bonnie Daebel, Manager
Business Category

Windows Windows - Wells & Covers Windows - Wood Windows - Vinyl Soffit & Fascia Gutter Leaf Guards Contractors - Gutters Commercial Roofing Siding Contractors Windows - Installation & Service Doors - Patio Doors - Installation Doors - Vinyl Storm Windows & Doors Other Building Material Dealers (NAICS: 444190)

Customer Review Rating plus BBB Rating Summary

IS Windows Inc. has received 2.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.