Business ProfileforEnergy Savers Vinyl Windows & Siding

In August 2021, I contracted Energy Savers to replaced 3 sets of windows in the bedroom on the second floor and a patio door on the first floor and they were installed about a month later. It is very cold in all rooms on the second floor. As cold as ************************************************************************* December I was calling the company with no return call and then texted the salesman. The salesman came out and experienced the cold on the second floor said some caulk was missing and a repairman would be scheduled to come out. He said if that didn't resolve things the window company would send out a representative. The serviceman came out told us that he thought the gas was no longer between the pane. He also caulked and re-adjusted the patio door. He said the office would call us. We waited a few days an no call from the office and the salesman called us back after asking for a status update. He told us, the owner of the company said we had to call the window manufacture, *************. This is not who I have the lifetime guarantee contract with. We spoke with ****, the **** manager and she said she would call Energy Savers and call us about. Today, about 5 days later we called her because she did not call us back and she said there was nothing they could do and did not know who could help us. We can't live with the bedroom temperatures at 55 degrees. My gas **** has increased by about $40. Over the weekend when I opened my blinds, I saw a s**** on the floor. It is a stripped s**** from the patio door lock. I would either like all window and patio door replaced because they are truly not energy savers and defective or all money returned..