BBB Business Review

BBB Accredited Business since 10/01/2013

Energy Savers Vinyl Windows & Siding

Phone: (708) 301-7426Fax: (708) 476-2490View Additional Phone Numbers11535 183rd Pl # 117, Orland ParkIL 60467-4901 Send email to Energy Savers Vinyl Windows & SidingView Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 10/01/2013

BBB has determined that Energy Savers Vinyl Windows & Siding meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Energy Savers Vinyl Windows & Siding's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Energy Savers Vinyl Windows & Siding

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
10/13/2014Problems with Product / Service | Read Complaint Details
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Complaint
Date of purchase 7/16/14
Date of installation - 8/18/14
Sales Rep - *** ******
Installer - *****

Energy savers Inc seems to blame the problem on gutters, soffit & flashing.

The following email with pictures of the leak from the patio doors was sent on 9/11/14. No reply
was given until now.

Dear ***,

We regret to note your explanation for the water leak as we recently got our gutters and soffit serviced and flashing replaced this summer.
We have been living in this house for 24 years and never had any problem with water leak with the previous Pella patio doors we had.

Perhaps when the old doors were removed and new ones installed some seal might have been broken or damaged or the doors were just not resealed properly or the patio doors are just defective.

The only reason we wanted to replace the old doors was to conserve heat as we thought there was a slight cold air leak from them..


Now please do the needful ASAP.

Desired Settlement
Please fix the problem of water leaking through the doors or issue a refund ASAP.

12/07/2012Problems with Product / Service
11/14/2012Advertising / Sales Issues

Industry Comparison| Chart

Windows, Doors - Patio, Doors, Windows - Installation & Service, Siding Contractors, Gutters & Downspouts

Additional Information

top
BBB file opened: 01/20/2004Business started: 03/12/2003
Contact Information
Principal: Mr. Bill Shaheen (Owner)Mr. William Shaheen (President)
Business Category

Windows, Doors - Patio, Doors, Windows - Installation & Service, Siding Contractors, Gutters & Downspouts

Alternate Business Names
Energy Savers Inc, Energy Savers Windows Corporation
Industry Tips
Home Remodeling Contractors
Contracts

Customer Review Rating plus BBB Rating Summary

Energy Savers Vinyl Windows & Siding has received 5.00 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Energy Savers Vinyl Windows & Siding

11535 183rd Pl # 117

Orland Park, IL 60467-4901

To | From

LocationsX

1 Locations

  • 11535 183rd Pl # 117 

    Orland Park, IL 60467-4901(708) 301-7426
    (708) 478-2485
    (708) 212-2095
    Fax: (708) 476-2490
    Fax: (708) 476-2490
    Fax: (708) 476-2490

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Energy Savers Vinyl Windows & Siding is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (708) 478-2485
  • (708) 212-2095
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Windows

Home Remodeling Contractors
Contracts
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.