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BBB Accredited Business since

WindowWorks, Inc.

Additional Locations

Phone: (708) 844-8889 Fax: (630) 312-8584 570 E North Frontage Rd, Bolingbrook, IL 60440 View Additional Email Addresses http://www.mywindowworks.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that WindowWorks, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WindowWorks, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 39 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 9
Delivery Issues 4
Guarantee/Warranty Issues 9
Problems with Product/Service 16
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

41 Customer Reviews on WindowWorks, Inc.
Customer Experience Total Customer Reviews
Positive Experience 28
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 41

Additional Information

BBB file opened: December 05, 2012 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated 04/07/2008 in IL
Type of Entity

Corporation

Business Management
Mr. Ron Varek, Operations Manager Mr. Ron Bizeau, Director of Field Operations Gina Casale, Director of Office Production Ms. Colleen Durkin, President Ms. Kathy Manz, Office Manager Mr. Doug Stein, Vice President
Contact Information
Principal: Mr. Ron Varek, Operations Manager
Business Category

Windows - Installation & Service Door Frames Doors Doors - Patio Doors - Installation Doors - Vinyl Doors - Cellar/Basement/Bilco Storm Windows & Doors Windows Windows - Wells & Covers Windows - Wood Windows - Vinyl Windows - Egress Storm Windows & Doors - Repair Windows - Repairing Soffit & Fascia Doors - Repair Gutters & Downspouts Contractors - Gutters Siding Contractors Construction & Remodeling Services Finish Carpentry Contractors (NAICS: 238350)


Customer Review Rating plus BBB Rating Summary

WindowWorks, Inc. has received 4.58 out of 5 stars based on 41 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.