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Window World of Rockford is a window installation company which sells and installs windows for residential customers. This company serves the Rockford metropolitan area, including Cherry Valley, Edgewood, Kirkland, Kingston, Belvidere, South Beloit, Roscoe, Rockton, Stillman Valley, Machesney Park, Loves Park, Pecatonica, Winnebago, Esmond, Byron, Lindenwood, Chana, Seward, Genoa, Hillcrest, Creston, Rochelle, Malta, Oregon, and Mt Morris. Products available include windows, siding, shutters, and doors. Windows include double-hung, casement, awning, sliding, bay and bow, garden, and privacy windows.
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A BBB Accredited Business since
BBB has determined that Window World of Rockford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Maria Galvan, Office Manager Mr. Scott Williamson, President/Owner
Related BusinessesWindow World of Joliet
Windows - Installation & Service Awnings & Canopies Doors Doors - Patio Doors - Installation Doors - Vinyl Siding Materials Storm Windows & Doors Windows Windows - Vinyl Windows - Egress Siding Contractors Finish Carpentry Contractors (NAICS: 238350)
Products & Services
Windows:Double Bay, Bay & Bow, Casement & Awnings, Slider, Garden, Energy Saving; Doors:Patio, Garage, French Entry; Vinyl Siding; and Installation.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1625 Sandy Hollow Rd
Rockford, IL 61109 (815) 395-1333 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: We bought and had the window installed by Window World. We went through them because we wanted a professional to do the work instead of us and we wanted to have the window under warranty. Shortly after the window was installed we noticed that every time it rained water would just pour into our home. We called them and told them about the issue. They sent out a service person who took a look at the window. We heard nothing back from them. I then called them a few weeks later asking what the solution was and when our window was going to get fixed. They told me that Scott had called me and was waiting for me to give him an answer about how I wanted to proceed. I told them that no one had ever called us. Again they scheduled another service man to come out and inspect the window. No one showed up that time. I called them back again and for the 3rd time they scheduled another service rep to come out and inspect the window. This time someone showed up and as soon as the rep walked over the window he figured out what the issue was. The original installer did not apply the flashing to the window which was causing the water to come in. The service guy came back and fixed the window 2 days later. The window no longer leaks. However, due to the water damage the inside of our home is damaged and Window World is refusing to take care of the damage. The service rep stood in my house telling me that the damage was Window World's issue and they need to take care it. I was told that someone would come out the following Friday to fix the problem and once again no one came. The owner called me today and told me that they were not paying for anything since I left him a bad review online and they I was going to get the bill for when they fixed the flashing on the window that they installed. He told me that he didn't care who fixed it but it wasn't going to be him. We are afraid of the possibility that mold may start growing inside the wall due to the water causing health hazards to us.
Desired Settlement: I want the damage caused to the inside of my home by the leaking window repaired. As well as a signed off report by a qualified inspector that there is no mold present that could cause health issues to my family.
Tell us why here...window world installed one window on 11/16/13 for Melissa ************ at address 1** ***** ****** *****, IL
Melissa contacted Window World in April of this year stating that her 2lite slider we installed was leaking. On 4/29/16 Window World sent our service manager out to look at the window in question. Our service manager advised us that he thought the leak might me coming in from the Window on the second story that Window World did not replace. The service manager also recommended that we remove the exterior capping and a few rows of siding to see what was going on. I contacted Melissa on 6/14/16 and explained that most water issues that we resolve are not related to our window or installation, but rather an older window not replaced and or a roofing issue. I also explained that I would send a crew to remove the siding and capping around our window and find out what the issue was. I also informed Melissa that if we discovered that the leak was from our product or labor that Window World would assume all responsibility for damage, and if discovered that the leak was not from our product or labor that she would then be liable for the labor. Melissa told me she would call me back after she decided what to do. On 8/5/16 Melissa called Window World and said she wanted to have someone come out and fix this leak. On 8/17/16 Window World sent a crew out to remove all the siding around our window and all the way up the second story window, that we did not replace. The Window World crew discovered rotted wood on the second story above our window on the first floor. The crew also discovered that the older window on the second story was not flashed or taped and could visibly see where water was getting inside the wall on the second story. The crew called me at 3pm on the 17th stating that the customer was not home and what did I want them to do next. I advised them to take pictures of all the rotted wood and how the old window was not properly installed and taped, to then replace the rotted wood, install new tape and flash the old window, and take care of the water issue. On 8/29/16 I returned from vacation and called Melissa. I explained that we were out on the 17th and took care of the water issue and that it was not our fault, but at least we took care of the water issue. Unfortunately it is now Melissa's responsibility to take care of the damages that may or may not be on the inside of her house.
Problems with Product/Service
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Complaint: In Oct 2005 we signed a contract with Window World for 10 windows and 1 sliding glass door. When these were installed there was no insulation put in. The window framed sat on wood with nothing to stop the air and the cold. We continuously had a draft in our home and our children complained about always being cold. I had to contact WW to replace one of our windows. When the guy got here he said we had to get replacement windows because all of ours moved side to side. Three to Four weeks later they came to install new windows. While in the process of installing the guys doing it showed me that there was never insulation put in and that is why we were so cold all the time. When they did the new installation we got insulation put in and the difference in so amazing that it made me realize the money that we must have waisted to keep the kids warm! All because they didn't do the installation the right way!
Desired Settlement: I haven't talked to anyone about this yet and would like to wait to respond.
Business Response: Initial Business Response /* (1000, 5, 2014/05/11) */ Contact Name and Title: ***** w. president Contact Phone: XXX-XXX-XXXX Contact Email: *****@windowworldrockford.com When Mrs. ***** contacted my office we immediately responded and resolved the issue. All of our windows come with grey foam insulation glued to the windows. The windows were insulated at time of the installation. Recently new low expansion spray foam has been introduced to the replacement window industry. We decided to use this newer insulation technology completely free of charge. We have completely resolved any installation issues Mrs. ***** has brought to our attention.
Customer Reviews Summary