Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Window World of Rockford

Phone: (815) 395-1333 Fax: (815) 395-9003 1625 Sandy Hollow Rd, Rockford, IL 61109 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Window World of Rockford is a window installation company which sells and installs windows for residential customers. This company serves the Rockford metropolitan area, including Cherry Valley, Edgewood, Kirkland, Kingston, Belvidere, South Beloit, Roscoe, Rockton, Stillman Valley, Machesney Park, Loves Park, Pecatonica, Winnebago, Esmond, Byron, Lindenwood, Chana, Seward, Genoa, Hillcrest, Creston, Rochelle, Malta, Oregon, and Mt Morris. Products available include windows, siding, shutters, and doors. Windows include double-hung, casement, awning, sliding, bay and bow, garden, and privacy windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Window World of Rockford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Window World of Rockford include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Window World of Rockford
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 30, 2005 Business started: 06/01/1995 Business started locally: 06/01/1995 Business incorporated 06/30/2005 in IL
Type of Entity


Business Management
Ms. Maria Galvan, Office Manager Mr. Scott Williamson, President/Owner
Contact Information
Principal: Ms. Maria Galvan, Office Manager
Customer Contact: Mr. Scott Williamson, President/Owner
Related Businesses
Window World of Joliet
Business Category

Windows - Installation & Service Awnings & Canopies Doors Doors - Patio Doors - Installation Doors - Vinyl Siding Materials Storm Windows & Doors Windows Windows - Vinyl Windows - Egress Siding Contractors Finish Carpentry Contractors (NAICS: 238350)

Products & Services

Windows:Double Bay, Bay & Bow, Casement & Awnings, Slider, Garden, Energy Saving; Doors:Patio, Garage, French Entry; Vinyl Siding; and Installation.

Customer Review Rating plus BBB Rating Summary

Window World of Rockford has received 4.77 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.