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          Window World of Joliet has 1 locations, listed below.

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            Business ProfileforWindow World of Joliet

            Window Installation
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.33/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We provide the highest quality replacement exterior products for siding, doors and window solutions, in the market with a variety of performance options including triple pane glass, insulated siding and entry and patio doors.

             

             

            Products & Services

            Windows, Doors , Siding, Gutters, Soffit and Fascia

            Business Details

            BBB File Opened:
            8/11/2011
            Years in Business:
            14
            Business Started:
            1/18/2010
            Business Started Locally:
            1/18/2010
            Business Incorporated:
            1/18/2010
            Accredited Since:
            5/1/2013
            Type of Entity:
            Corporation
            Number of Employees:
            8
            Alternate Business Name
            • Window World of Joliet Inc.
            Related Businesses
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 4:30 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            By Appt. Only
            Business Management
            • Mr. Brian Hopkins, Owner
            Contact Information

            Principal

            • Mr. Brian Hopkins, Owner

            Customer Contact

            • Mr. Brian Hopkins, Owner
            Additional Contact Information

            Fax Numbers

            • (815) 729-3103
              Other Fax

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            September 30, 2021 Emailed the owner about receding caulk from a patio window that was installed and under lifetime warranty and has been leaking causing damage to my home. I believe it could be due to the caulk that I noticed receding and has significant unsealed exposure to possible rain leakage. I informed the owner of this, and he refuses to remove the receding caulk to put clean new caulk and create a proper seal. I informed him that I wish to have the receding caulk removed to assure that the new caulk would create and proper seal. I do not know if the receding caulk is causing the leak. Just noticed it has receded and was not even a year old from install. I now have mold growing in my basement from this leak and is making me ill. ****************** company came out to diagnose where the water source is coming from, and they informed it is coming from the new patio door. "************************* <***********************************************************>Oct 1, 2021, 10:19 AM to me We will have the installer return 10/25 sometime that day to re-caulk. We will clean off the surface of the existing caulk, not remove it, and reapply the proper width and thickness of the bead. This work is going to be done our way and correctly for several reasons, first, it's not silicone, old, weathered or decayed. Secondly, we reviewed the process after your statement about cleaning out all caulk first, with our manufacturers rep on process to ensure we get a solid bond for you. Finally, so you know, the reason there is a problem is that our installer laid a bead too narrow and thin on that line and it couldn't bridge the expansion and contraction as such. We will take care of this."I told ***** I prefer the caulk be removed to reapply and never heard back from him..."********************************* <*********************>Oct 1, 2021, 12:21 PM to ***** I am not satisfied with applying caulk over receding caulk... How is this the proper way to do this? Seems to be the easy way - I agree but not proper."
            Read More

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John H

            10/19/2023

            I had original windows in my 120 year old house. The difference that adding new windows made is amazing. The team from Window World worked fast and efficiently. I also had them add a sliding door out to a new deck, which transformed a formerly darker addition into a bright, airy room. I'm thrilled with how it all turned out and how quick and professional the team was.

            Window World of Joliet Response

            11/13/2023

            Thanks for your trust in our workmanship and team.

            Local BBB

            BBB of Chicago & Northern Illinois

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