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BBB Accredited Business since
Phone: (847) 259-9099 Fax: (773) 775-2201 150 S Main St, Mount Prospect, IL 60056
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A BBB Accredited Business since
BBB has determined that Sahara Window and Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sahara Window and Doors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Iver C. Johnson, President Ms. Andrea Jager
Windows - Installation & Service Doors Doors - Installation Storm Windows & Doors Windows Gutters & Downspouts Roofing Contractors Siding Contractors Finish Carpentry Contractors (NAICS: 238350)
150 S Main St
Mount Prospect, IL 60056 (847) 259-9099 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We purchased sliding glass doors with blinds in them last fall. The blinds on the left door broke and when Sahara came to see what happened, the Sahara worker broke the right side the same way the left side was broken. They called the door company and arranged for a repair that took 3 different times to get correct as they kept sending the wrong door. Shortly after this in the spring, the blinds did not close correctly and we called Sahara again and they kept telling us that they called the manufacturer. However, we never received any communication from either company about when the repair would take place. Calls were made to both companies often and it took forever to hear back, with no resolution whatsoever. We came to find out that the claim that was put together by Sahara must have been ignored by the door manufacturer because they thought it was the same one that was already taken care of, thus it was not filed properly. Once the claim was refiled, there continued to be a severe lack of communication to us about what was going on, even after we continued to contact them. The response was always that they would get their supervisor involved and they would get back to us, but we had to be the ones to follow up on numerous occasions. This is still being resolved after 5 months of time passing. A similar claim is being made simultaneously for the door company as well.
Desired Settlement: Replace the doors with blinds in them with those that have double paned glass (new doors are cheaper), receive the difference back in the price of the doors, receive a credit to be used towards window treatments to cover the new sliding doors since they will not have blinds in them anymore.
Business Response: Initial Business Response /* (1000, 5, 2015/10/07) */ Contact Name and Title: ****** ***** Office Manag Contact Phone: XXXXXXXXXX Contact Email: ****@americanthermalwindow.com Unfortunately, all the delays in communication were from the manufacturer of the sliding door, ***** ***** Window. I spoke with customer yesterday and ***** ***** has finally agreed to give the customer a $1200.00 credit for changing the sashes to double-pane glass without blinds. The customer understands they would need to use that refund to purchase new blinds for their home if they wish. The new sashes are scheduled to be on the truck this week. Once received we will come out and switch out the sashes, and leave a new screen which the customer was having was problems with previously, but is ok now. Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This works for us.