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BBB Accredited Business since

Sahara Window and Doors

Phone: (847) 259-9099 Fax: (773) 775-2201 150 S Main St, Mount Prospect, IL 60056 http://www.saharawindowanddoors.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sahara Window and Doors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sahara Window and Doors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sahara Window and Doors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 09, 2009 Business started: 03/05/1981 in IL Business started locally: 03/05/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Iver C. Johnson, President Ms. Andrea Jager
Contact Information
Principal: Mr. Iver C. Johnson, President
Business Category

Windows - Installation & Service Doors Doors - Installation Storm Windows & Doors Windows Gutters & Downspouts Roofing Contractors Siding Contractors Finish Carpentry Contractors (NAICS: 238350)


Additional Locations

  • 150 S Main St

    Mount Prospect, IL 60056 (847) 259-9099

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased sliding glass doors with blinds in them last fall. The blinds on the left door broke and when Sahara came to see what happened, the Sahara worker broke the right side the same way the left side was broken. They called the door company and arranged for a repair that took 3 different times to get correct as they kept sending the wrong door. Shortly after this in the spring, the blinds did not close correctly and we called Sahara again and they kept telling us that they called the manufacturer. However, we never received any communication from either company about when the repair would take place. Calls were made to both companies often and it took forever to hear back, with no resolution whatsoever. We came to find out that the claim that was put together by Sahara must have been ignored by the door manufacturer because they thought it was the same one that was already taken care of, thus it was not filed properly. Once the claim was refiled, there continued to be a severe lack of communication to us about what was going on, even after we continued to contact them. The response was always that they would get their supervisor involved and they would get back to us, but we had to be the ones to follow up on numerous occasions. This is still being resolved after 5 months of time passing. A similar claim is being made simultaneously for the door company as well.

Desired Settlement: Replace the doors with blinds in them with those that have double paned glass (new doors are cheaper), receive the difference back in the price of the doors, receive a credit to be used towards window treatments to cover the new sliding doors since they will not have blinds in them anymore.

Business Response: Initial Business Response /* (1000, 5, 2015/10/07) */ Contact Name and Title: ****** ***** Office Manag Contact Phone: XXXXXXXXXX Contact Email: ****@americanthermalwindow.com Unfortunately, all the delays in communication were from the manufacturer of the sliding door, ***** ***** Window. I spoke with customer yesterday and ***** ***** has finally agreed to give the customer a $1200.00 credit for changing the sashes to double-pane glass without blinds. The customer understands they would need to use that refund to purchase new blinds for their home if they wish. The new sashes are scheduled to be on the truck this week. Once received we will come out and switch out the sashes, and leave a new screen which the customer was having was problems with previously, but is ok now. Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This works for us.

6/29/2015 Billing/Collection Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Sahara Window and Doors
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)