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BBB Business Review

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BBB Accredited Business since

Pella Windows and Doors of Northern Illinois

Phone: (800) 422-2219 View Additional Phone Numbers 4301 - 11th St, Rockford, IL 61109 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full Installation of a variety of materials and styles of windows, patio doors and entrance systems. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pella Windows and Doors of Northern Illinois meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Pella Windows and Doors of Northern Illinois include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Pella Windows and Doors of Northern Illinois
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 24, 1989 Business started: 01/09/1974 Business started locally: 01/09/1974 Business incorporated 03/18/1960 in DE
Type of Entity


Business Management
Mr. Ross Macneill, General Manager Mr. Pat Schenck, General Manager
Contact Information
Principal: Mr. Ross Macneill, General Manager
Principal: Mr. Pat Schenck, General Manager
Business Category

Windows - Installation & Service Doors Doors - Patio Doors - Installation Storm Windows & Doors Windows Windows - Wood Windows - Vinyl Doors - Repair Home Improvements Finish Carpentry Contractors (NAICS: 238350)

Products & Services

Pella Windows and Doors of Northern Illinois sells the following brand(s): Architect Series, Designer Series , Encompass Vinyl, Impervia Fiberglass , Pella

Pella Windows and Doors of Northern Illinois offers the following product(s): Entry Systems, Patio Doors, Windows, Windows/Patio Doors/Entry Doors

Method(s) of Payment
Check / Visa / MasterCard / American Express
Refund and Exchange Policy
All of our products are made specifically to order for each project.
Alternate Business Names
Pella Products, Inc. Pella Windows & Doors Inc.

Customer Review Rating plus BBB Rating Summary

Pella Windows and Doors of Northern Illinois has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.