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BBB Business Review

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BBB Accredited Business since

Innovative Home Concepts, Inc.

Phone: (888) 356-9020 Fax: (815) 356-9029 View Additional Phone Numbers 4410 Il Route 176 Ste 1, Crystal Lake, IL 60014 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Innovative Home Concepts offers complete exterior renovation.  They specialize in replacement windows, siding, roofing, gutter protection systems, and insurance restoration projects.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Innovative Home Concepts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 1
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Innovative Home Concepts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 11

Additional Information

BBB file opened: November 10, 2005 Business started: 04/18/2005 in IL Business started locally: 04/18/2005 Business incorporated 07/20/2005 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Rhett Wilborn, President Ms. Courtney Wander, General Manager
Contact Information
Customer Contact: Ms. Courtney Wander, General Manager
Principal: Mr. Rhett Wilborn, President
Business Category

Windows - Installation & Service Handyman Services Sunrooms Doors Doors - Patio Doors - Installation Windows Windows - Wood Windows - Vinyl Kitchen Remodeling Gutter Leaf Guards Home Improvements Roofing Contractors Commercial Roofing Siding Contractors Skylights Basement - Remodeling Bathroom Remodeling Finish Carpentry Contractors (NAICS: 238350)

Products & Services

Innovative Home Concepts, Inc. sells the following brand(s): Andersen Windows, Gerard Metal Roofing, Gutter Shutter Gutter Guards, IKO Shingles, InnoMaxx Windows, James Hardie Fiber Cement Siding, Mastic Siding, Okna Windows, Royal Siding, Vinyl Kraft Windows

Innovative Home Concepts, Inc. offers the following product(s): Gutter Guards, Replacement Windows, Roofing, Siding

Hours of Operation
M: 9:00 AM - 4:00 PM
T: 9:00 AM - 4:00 PM
W: 9:00 AM - 4:00 PM
Th: 9:00 AM - 4:00 PM
F: 9:00 AM - 4:00 PM
S: Closed
Su: Closed
H: Closed
Showroom: 9:30 AM - 4:00 PM
Method(s) of Payment

All Major Credit Cards



Financing Available

Refund and Exchange Policy
We offer a 5 year labor warranty that covers any issues that may arise from errors in the installation of the products that we offer.
Alternate Business Names
The Gutter Shutter Co. of Chicago, Inc.
Products & Services

This company offers Innovative Home Concepts, Inc. is an award winning, full service exterior home improvement company. We specialize in replacement windows, siding, roofing, gutters, and our own specialty gutter guard system, the Gutter Shutter clog free gutter.

We carry a number of excellent brands in addition to the Gutter Shutter. Mastic Vinyl Siding and Trim, James Hardie Fiber Cement Siding, LP smartside engineered wood siding, IKO shingles, Simonton Vinyl windows, our own line of composite windows called the InnoMaxx Line of High performance windows, Velux skylights, Andersen Windows, Pella Windows, and much, much more.

Innovative is a second generation, family owned and operated business. The owner, Rhett Wilborn has been in the home remodeling all of his adult life and believes, like his father, in quality workmanship, top quality products, and iron clad warranty and top notch, award winning customer service.

Innovative's mission statement is simple and concise, "To make happy customers and life time clients". In order to do that the company has been specifically engineered to make the process and experience of home improvement as pleasant and stress free as possible.

Our price quotes and project consultation is always free and our estimates are always to the penny accurate so you will know exactly what your project is going to cost.

Our specialty product, the Gutter Shutter, is the strongest, highest capacity, best looking full replacement clog free gutter system on the market. Let us prove it...check out for more information.

Our InnoMaxx Windows are in the elite class as far energy efficiency of a windows. That fact in combination with the strength of the product makes InnoMaxx windows the favorite choice of many Chicago homeowners.

Our InnoMaxx siding system combines super strong siding, visual appeal above and beyond, and a layer of insulation that will improve the efficiency of your exterior walls by up to 33%.

We would love to be Your Home Improvement Company, give us a call today for a free, no obligation price quote and consultation. You'll be glad you did!

Customer Review Rating plus BBB Rating Summary

Innovative Home Concepts, Inc. has received 4.41 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.