BBB Business Review

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This business is not BBB accredited.

Gandy Home Improvement

Phone: (800) 861-7112 Fax: (248) 651-9217 200 Martin Lane, Elk Grove Village, IL 60007 http://www.gandycorp.com ! There is an alert on Gandy Home Improvement !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB does not have sufficient information to issue a rating for this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The majority of consumer complaints on file allege that Gandy Home Improvement took advance payments for window, soffit, and siding work, however has failed to show up and/or complete construction projects. Consumers allege attempting to contact the company repeatedly and requesting that the company finish projects, clean up debris, and/or refund down payments for projects which Gandy Home Improvement has failed to complete. Complaints further allege that upon reaching a live operator, a manager or person of authority was never available but that he/she would contact the consumer back. Per allegations, no phone calls or requests for refunds have been returned.

Upon attempting to contact Gandy Home Improvement via phone, the BBB has reached MGA Roofing out of Michigan. The company's manager advised the BBB that MGA had allegedly purchased Gandy Home Improvements' phone number, as the company had allegedly gone out of business

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gandy Home Improvement
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 26, 2007 Business started: 10/01/1984 Business started locally: 10/01/1984
Business Management
Mr. John Gandy, Owner Larry Vigilitti, Regional Manager
Contact Information
Principal: Mr. John Gandy, Owner
Business Category

Windows - Installation & Service Windows Siding Contractors Finish Carpentry Contractors (NAICS: 238350)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.