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BBB Accredited Business since

Ferguson Industries Inc

Additional Locations

Phone: (708) 478-6000 Fax: (708) 349-0374 16065 La Grange Road, Orland Park, IL 60462 http://www.fergusonwindowsanddoors-chicagoland.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Window and Door, installation company.

We measure and install the following wood interior and aluminum exterior clad windows and doors.

Marvin, Pella and Sierra Pacific. Kensington High Performance vinyl widows. Inline Fiberglass LTD, Marin and Pella fiberglass windows and doors. Weatherking, Therma-Tru and Albany steel and fiberglass entry doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ferguson Industries Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ferguson Industries Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ferguson Industries Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 28, 2001 Business started: 05/25/1975 Business started locally: 05/25/1975 Business incorporated 07/27/1999 in MI
Type of Entity

Corporation

Business Management
Mr. Gary Ferguson, Owner
Contact Information
Principal: Mr. Gary Ferguson, Owner
Business Category

Windows - Installation & Service Doors - Installation Roofing Service Consultants Siding Contractors Finish Carpentry Contractors (NAICS: 238350)

Products & Services

Ferguson Industries Inc sells the following brand(s): Inline Fiberglass LTD, Kensington High Performance, Marvin, Pella, Sierra Pacific, Therma-Tru, Weatherking

Ferguson Industries Inc offers the following product(s): Fiberglass windows and doors., Steel and fiberglass entry doors., Vinyl window and doors., Wood windows and doors. Wood interior and aluminum clad exteriors.

Method(s) of Payment

When the customer places the order, the customer will pay a deposit in the amount of the material and the balance of the labor upon completion of the installation. Ferguson offers a 2% prepayment of the entire job at deposit, the payment must be made by check, not a credit card.

Credit cards accepted are Visa, MasterCard and Discover. American Express is not accepted.

12 months same as cash financing is also available.

Refund and Exchange Policy

Once an order is placed, there will not be any cancellations of the material ordered. For extenuating circumstances, Ferguson will try to work with the customer, to hold the material ordered until the customer can complete the installation.

 

 

 

Alternate Business Names
Ferguson Industries - Door & Window Superstore

Additional Locations

  • 16065 La Grange Road

    Orland Park, IL 60462

  • 16762 Steeplechase Pkwy

    Orland Park, IL 60467

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/23/2014 Delivery Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ferguson Industries Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)