BBB Business Review

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This business is not BBB accredited.

Feldco Windows, Siding & Doors

Additional Locations

Phone: (708) 437-4000 View Additional Phone Numbers 125 East Oakton Street, Des Plaines, IL 60018 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Feldco Windows, Siding & Doors include:

  • 71 complaint(s) filed against business
  • Advertising issues found by BBB

Factors that raised the rating for Feldco Windows, Siding & Doors include:

  • Length of time business has been operating
  • Response to 71 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

71 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 6
Guarantee/Warranty Issues 13
Problems with Product/Service 45
Total Closed Complaints 71

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Feldco Windows, Siding & Doors
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 18

Additional Information

BBB file opened: January 06, 1989 Business started: 06/01/1960 in IL Business started locally: 06/01/1960
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Patti Freko, Director of Marketing Mr. Doug Cook, President/Owner Mr. Ron Gerstung, COO
Contact Information
Principal: Ms. Patti Freko, Director of Marketing
Business Category

Windows - Installation & Service Doors Storm Windows & Doors Windows Siding Contractors Finish Carpentry Contractors (NAICS: 238350)

Alternate Business Names
Feldco Factory Direct, LLC

Customer Review Rating plus BBB Rating Summary

Feldco Windows, Siding & Doors has received 1.73 out of 5 stars based on 18 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.